CONTENTS

FOREWORD TO THE PAPERBACK EDITION

INTRODUCTION TO THE PAPERBACK EDITION

FOREWORD TO THE HARDCOVER EDITION

INTRODUCTION TO THE HARDCOVER EDITION

ONE DOING BUSINESS IN THE LEGO WORLD

TWO THE CUSTOMER: JOINED AT THE HIP

THREE INNOVATION AND ABANDONMENT

FOUR COLLABORATION AND ORCHESTRATION

FIVE PEOPLE AND KNOWLEDGE

SIX DECISION MAKING: THE CHASSIS THAT HOLDS THE WHOLE TOGETHER

SEVEN THE TWENTY-FIRST-CENTURY CEO

ENDNOTES

BOOKS BY PETER F. DRUCKER

ACKNOWLEDGMENTS

INDEX

ABOUT THE AUTHOR