Chapter Eight

Top 7 Personality Challenges

By Dawn Jones

Jack entered the Montgomery Inn Boathouse BBQ Restaurant on the Cincinnati side of the Ohio River. It was 11:56 AM, and his weekly Sales Master Mind Club meeting was to start at noon on the dot. Just enough time to hit the restroom before heading up to the meeting. He had been looking forward to this meeting for weeks. For one, the food was going to be awesome. The Master Mind Group met at a different restaurant every week. But two, Jack was looking forward to this meeting. They had a guest speaker today to kick off the meeting. Her name was Dawn Jones. Jack had never met her but had heard some good stuff about her. She recently had an audio program go orbital in sales on iTunes.

There was a wonderful buffet, and Jack chose the half rack of pork BBQ ribs, corn on the cob, and their famous Saratoga chips. He sat down and began to catch up on the week's happenings with his sales buddies. About fifteen minutes into the meal, their club president introduced Dawn Jones and she began to speak... and what a presentation it was.

Good afternoon. It is good to spend this time with you. Thanks for inviting me. When it comes to answering the question, what is success, a key component is how effectively you communicate with people who are different than you. During our time together, we will explore the Top 7 Personality Challenges along with the secrets for successful communication with those differing personality types.

So let me ask you a question. When you think about communicating with success, what does that look like to you? Do you picture someone who can capture the attention of any audience, then clearly communicate their thoughts and ideas while motivating people to action? Perhaps you see someone confidently connecting with people regardless of personality, position, or title, even despite their age or gender, irrespective of culture or generation. Perhaps you envision someone who comfortably talks with everyone; be it large groups or individually one-on-one. Whether you are a CEO or VP of a Fortune 500 company or the CEO or VP of your home, regardless of what industry you are in or what position you hold, the power to communicate with success is not only possible but is within your grasp because together for the next few minutes, we will discuss the tips, techniques, and tools of making communicating with success a reality starting right now.

During our time together, we will explore how you can live your life with all people in a way that will allow you to recognize the type of personality the person you are speaking with has along with the discernment to recognize which personality challenge you are facing and the techniques to successfully communicate with that personality type. My desire is to help you gain confidence while making successful communication conceivable in all areas of your life. I care about you and your time. Now, even though I don’t know you, I know that you want something out of this presentation and I look forward to helping you become the best communicator possible. So let’s jump in.

I tie this concept into something I learned from Steven Covey’s 7 Habits of Highly Effective People, habit #2: begin with the end in mind. I start just about every seminar, training, and coaching session with this concept because the clearer your target the better chance you will have of hitting it, and the more you know about what motivates the people you are speaking with the more you can weave what is important to them into your target.

Think about what areas of communication you would like to target and improve upon as I list out the areas we will cover together today beginning with identifying your communication style and knowing how well you put your personality type to work for you. Do you recognize the strengths along with the cautions of your personality style? Or would you like to get better at recognizing those differences and putting them to work for you? Or how about knowing when and how to successfully shift gears when communicating with someone who is different than you without seeming overbearing, weak, or fake. There are four personalities to choose from; are you choosing the right one? Part of your communication style is your personality. During this next section, we’ll explore how well you are putting your personality to work for you as well as when to shift gears.

You may have taken a personality test at some point in your life, such as the Myers-Briggs or the DISK, or even one based on numbers or colors. Some tests are based on science and research while others are purely entertaining. Now there are some inaccuracies when a person is testing himself/herself, which is referred to as self-reporting, rather than being tested by a neutral observer. Wikipedia Encyclopedia puts it this way: “one problem with self-report measures of personality is that respondents are often able to distort their responses. This is particularly problematic in employment contexts and other contexts where important decisions are being made and there is an incentive to present oneself in a favorable manner.” Here is why this is important: these tests can be skewed by our own bias, but reactions can’t be and here is what I mean. A person can answer based on what they think the person giving the test might be looking for whereas a person will reveal their personality and character when they react to circumstances they encounter, especially if they are under pressure.

I like to put it this way: you can tell a lot about a person’s personality by the way they react in pressure situations such as if their luggage gets lost, or if they get lost, or if things don’t go their way. This is what I call “character under fire,” and try as we might, we can’t fake or skew those scores. What we demonstrate in those pressure situations reveals who we are and gives a snapshot of our personality. Though there are several things to factor in to people’s reactions, including temperament, upbringing, social norms, and practiced behaviors, personality is a big part of this equation.

For our time together, we are going to focus on four basic personalities. These are the same four that Socrates referred to back around 450 or 400 years before Christ, and scientists agree that your character is a mix of these four basic personality types. To bring in a modern day translation, I’ve renamed the four different personality styles and I will refer to them as the direct person, the thinker/analyzer, the social extrovert, and the relational person. As I list out each style, I will also include the following 7 challenges along with solutions so that we can communicate with success regardless of any personality challenge we face.

The first challenge we will cover is recognizing which personality type or blend of personality types you are communicating with. With this challenge, I will point out the key expressions or phrases that different personality types use so you can quickly recognize the personality and overcome the challenge you are facing by speaking in a similar fashion.

With challenge #2, I will walk you through understanding the self-esteem level of the different personality styles. To help you overcome this challenge, I will also give you self-esteem motivators for each personality. With challenge #3, I will give you the cautions to be aware of with each personality style. In challenge #4, I will include the types of vocations best suited for each personality style along with some cautions if a certain personality style is in the wrong job. For challenge #5, I’ll list out the main areas of improvement for each personality style. During challenge #6, we will go over conversations or actions that irritate or annoy the different personality styles. And for challenge #7, I’ll give you the best way to communicate with each personality style including how to adjust your tone, tempo, and body language so that your words can impact the direction of the conversation to ensure you are communicating with success.

The first aspect I want to cover regarding your personality style is whether your style is based more on logic or emotions. Here is a quick way to tell. Direct people and thinker/analyzers tend to be more logical in their reactions whereas social extroverts and relational tend to be more emotional in their reactions. As I list out the specific characteristics of each personality, write down or take a mental note of which ones best describe you.

The Direct Person

Challenge 1: Personality of the Direct Person

Let’s begin with the direct person. Direct people are direct, bottom line, and to the point. They are natural leaders and quick decision makers who tend to be vocal and say what is on their mind. Because they base their decisions mostly on logic, not emotions, sometimes they can come across as harsh, abrasive, or insensitive to people who are not direct. Some expressions of direct people are, “it’s nothing personal; it’s just business,” or they might say, “get thicker skin,” or “don’t take things so personally,” or they might tell you to get to the point. Direct people are competitive and want to be the best. As a result, they often times will tell you what you are doing wrong and they are hard pressed to hand out compliments as they expect you to do an excellent job, and if you are not doing that, you’ll hear about it. Because of their leadership skills and decision-making abilities, they get things done, though they might ruffle a few feathers in the process.

Challenge 2: Understanding Self-Esteem/Expressions of the Direct Person

Direct people draw a lot of their self-esteem from being the best, achieving something that has never been accomplished before, and taking risks.

Challenge 3: Cautions of Communicating with the Direct Person

Some cautions are direct people will move to the “do it” part of the project, sometimes without fully defining or planning what the “do it” part is, which can leave team members, colleagues, and friends frustrated because they are the ones who often get blamed for the failure of a project or event when the reality could be that friends, colleagues, and team members might be afraid to speak up or say something to the direct person for fear of a very vocal and public reprimand.

Challenge 4: Vocations for the Direct Person

Some vocations that direct people are drawn to include supervisory or management positions, athletic or competitive vocations, or anything where they can compete to be the best and/or tell people what to do. They can also be drawn to law enforcement and firefighting. You will also find direct people at C-level positions, you know, CEO, CFO, CIO, though these executive positions are usually given to direct people who have learned to reign in this dominant style and blend it with the other ones. Bottom line with the direct people, from a very young age, they have been taking risks and telling people what to do and now they get paid for it.

Challenge 5: Areas to Improve for the Direct Person

Some areas to improve: listening skills, yes, even if it hurts. Listening and hearing and then repeating what the other person is saying before responding or reacting. Now, I know this may seem redundant to a direct person, but just saying “I get it” or “I hear you” is not enough as the other personality styles need to hear you repeat their words back to them. Also, when speaking in a disagreement, watch your volume, keep it to a speaking level or inside voice, watch your tone, keep it neutral, not condescending, and watch your intensity. Not everything is a fire, so you don’t have to show up to every discussion with a fire hose! Often times, a drinking straw will suffice.

Challenge 6: Irritants and Annoyances to the Direct Person

Now here are some conversations or actions that irritate or annoy direct people: ones with too many details or conversations that jump around in a random manner or projects where plans are constantly changing and people who drag their feet when making decisions.

Challenge 7: How to Communicate with the Direct Person

The best way to communicate with direct people: be brief, be brilliant, be-gone! Don’t be redundant and don’t be-labor the point. As for tone, tempo, and body language lean towards a more assertive almost aggressive tone. Speak at a fast rate and be confident in your stance and body language with intentional and purposeful moves. Now if you are a direct person, you might be thinking to yourself, “Okay, got my part, let’s move on.” Now here is where I am going to bring in the other three styles into this equation because, as I said earlier, when you have the ability to reign in your style and learn how to communicate with the other three styles, that’s when you’ll start seeing the results and communicating with success. With that in mind, let’s move now to thinkers/ analyzers.

The Thinker / Analyzer

Challenge 1: Personality of the Thinker/Analyzer

Thinkers/analyzers are also logical in their approach, but unlike direct people, they love details. They are natural planners. In fact, I like to say that thinkers/ analyzers are born with drop down menus in their head. They have a plan A, a plan B, a plan C, and a backup plan, just in case. Rather than being vocal, they tend to process their thoughts internally while considering all their options. As a result, they are more cautious and methodical in their decision making, which also takes a bit more time. They are constantly looking at the how and the why of situations or projects. How does this work? How much time do we have? How much will this cost? Why are we doing it this way? Thinkers/ analyzers love breaking down projects into processes, and if graphs and charts are involved, even better.

Challenge 2: Understanding Self-Esteem/Expressions of the Thinker/ Analyzer

Some expressions of thinkers/analyzers: “if you are going to do it, then do it right” or “there is a place for everything and everything has its place” or “lack of planning on your part does not mean emergency on my part,” though this one they don’t often say out loud; they usually think it to themselves. They draw a lot of their self-esteem and personal value from being considered intelligent, precise, and accurate.

Challenge 3: Cautions of Communicating with the Thinker/Analyzer

Some cautions are because thinkers/analyzers are constantly breaking things down into minute details, and sometimes they can become paralyzed in thought and struggle with decision making, also known as analysis paralysis if they think they don’t have all of the information to make a decision. Thinkers/ analyzers also tend to be perfectionists and can be very harsh on themselves as well as with others if they don’t do it right. For example, they would rather rewrite an entire form rather than cross something out or use white-out as they hate mistakes. Thinkers/analyzers tend not to express themselves when they are frustrated or stuck. Instead, they keep it inside and go over and over the issue in their minds, either remaining stuck with the problem or when mastering that personality style, moving towards solutions.

Challenge 4: Vocations for the Thinker/Analyzer

Types of vocations thinkers/analyzers are drawn to include engineering, bookkeeping, IT, analysts, CPAs, computer programming, and even project managing if they have enough directness in them along with some good people skills, and possibly architecture if they have enough social extrovert in them.

Challenge 5: Areas to Improve for the Thinker/Analyzer

Some areas to improve on include decision-making and developing people skills. If you are a thinker/analyzer, give yourself permission to make decisions that aren’t critical without exploring every option. For example, a simple one you can implement right away: next time you go to lunch, make your decision on the first thing you see that you would like to order off the menu rather than reading the entire menu two or three times. Give yourself permission to do your best rather than striving for perfectionism. Try a few little things like crossing something out on a form and finally, practice improving your people skills, practice being vocal, things such as small talk and mingling. Tell people what you are thinking without overwhelming them with all the details, think “top 3 bullet points,” and put your problem solving skills to work by focusing on solutions not just problems.

Challenge 6: Irritants and Annoyances to the Thinker/ Analyzer

Conversations or actions that irritate or annoy thinkers/analyzers include people who present their ideas based on feelings without the facts to back them up. You know, people who speak off the cuff who have no expertise on something or people who jump into projects without planning the minute details as well as random planning or reacting without planning or worse, changing the plan and going a new direction after all the planning is finished. A few other things that annoy thinkers/analyzers are jumping around in conversation, “squirrel” kinds of distraction drives them crazy, and not being given ample time to respond to questions. Now the average person gives about ½ a second to one second response time after asking a question, which is that moment I gave you right there, about ½ a second, whereas the average person needs about two seconds. For example, if I asked you to think about this statement, pause, pause, pause, pause, pause, pause…that right there I just gave you is about two seconds. The thinker/analyzer needs about three to four seconds response time, pause, pause, pause, pause, pause, pause, pause, pause, pause, pause, pause, and pause. And that’s what three to four seconds sounds like. It can seem like an eternity. On a quick side-note, a direct person only needs about ½ a second, so with that in mind, let’s move on.

Challenge 7: How to Communicate with the Thinker/ Analyzer

The final tip with the thinker/analyzer is the best way to communicate with them. Be logical, linear, and sequential and give your opinions only if they are based on facts, not your feelings. As for tone, tempo, and body language, lean towards a more mono-tone, or neutral tone, speak at a slower rate, similar to how I was just speaking for this section, and be more relaxed in your stance and body language without a lot of movement unless you are demonstrating something relevant to your point. We’ve covered direct people and thinkers/ analyzers; now let’s move to social extroverts.

The Social Extrovert

Challenge 1: Personality of the Social Extrovert

As I already mentioned, social extroverts are more emotional or feeling-based. They draw a lot of their motivation, or lack thereof, from their feelings. They are natural motivators or cheerleaders; they are unafraid to speak up even if they are not experts on the topic. They often draw their conclusions and voice their opinions based on their feelings, hunches, or what they believe to be logical deductions. They are quick to decide and quick to change their minds. Social extroverts tend to be impulsive, basing their decisions mostly on feelings and emotions rather than on data or research. In fact, they hate doing research or running processes, preferring to fly by the seat of their trousers.

Challenge 2: Understanding Self-Esteem/Expressions of the Social Extrovert

Some expressions of social extroverts include, “let’s have fun, lets’ party, go with the flow, all work no play makes one a dull person, don’t worry be happy, a clean desk is a sign of a weak mind, he who dies with the most toys wins,” and “don’t take life too seriously!” Okay, you get the jest. Social extroverts are also very competitive, and they love to win though they’d rather have fun in the process so if they have to choose between somebody who is more competitive than them or having fun, they are going to opt to have more fun. They are natural encouragers and will sometimes embellish the truth if it makes someone feel better. They can be over complimentary and over positive, which can lead to avoidance in dealing with conflict or confrontation. Because of their high energy and creative thinking, they are great motivators and great at starting new projects or brainstorming new ideas. Social extroverts draw a lot of their self-esteem from having fun and receiving positive strokes. They thrive on compliments and positive reinforcement and are drawn to people who give them approval.

Challenge 3: Cautions of Communicating with the Social Extrovert

Some cautions of social extroverts include: they love the defining and brainstorming parts of projects but tend to get bored easy and lose interest, which leads to many unfinished projects. They want approval from their peers, but they think they don’t, which leads to trying to over please certain personality styles such as direct people. This just tends to annoy direct people and gives away the power of the social extrovert. They loathe words such as “planning” or “discipline” and will do everything to avoid taking on tasks that are process or time-driven. And they think they work well under pressure with deadlines. They are quick to accept a challenge, but because they don’t think through the process of time, cost, planning, and priority, they are quick to become overwhelmed and leave many tasks unfinished, which can leave team members, colleagues, and friends frustrated and confused, causing those people to quickly dismiss the abilities of social extroverts because they break their word so often and are quick to rationalize, justify, and excuse their behavior rather than recognize that they need to be more responsible and accountable.

Challenge 4: Vocations for the Social Extrovert

Some vocations that social extroverts are drawn to include: sales, marketing, public speaking, politics, theater, and music if they can be the front person such as the lead performer or anywhere they have an audience, as they thrive on attention. Social extroverts are oftentimes entrepreneurs as they love risk and adventure and hate being bound by the structure of corporate rules.

Challenge 5: Areas to Improve for the Social Extrovert

Some areas for social extroverts to improve include listening skills, yes, listening to what’s in it for the other person, time management, planning and keeping your word; these are the big four areas. Also, slow down when it comes to giving your word and agreeing to things on impulse; rather, give yourself the night to think about it and/or talk with a trusted direct person, analyzer or relator to see if you might be missing something or jumping in too quickly without thinking of the impact in your life and the lives of others. You can also put little notes around your home or your office, either on your PDA, on a sticky note, or on your computer to remind you to do things such as finish what you’ve started, or when you find yourself getting stuck or disorganized, stop and play the “where does it go” game. This makes cleaning up fun and achievable for social extroverts rather than boring and laborious. Give yourself little rewards when you do complete something.

A bonus tip here: also give yourself a few routines to establish some grounding in your life, little things like how you start your day. Have three accomplishments scheduled before you leave the house, such as get up, get focused, and get going. Ha ha, okay, include some routines, such as making the bed, hanging up clothes, cleaning as you go. A clutter-free home leads to a clutter-free car, a clutter-free office, and a clutter-free life and frees your mind of clutter, which allows you to feel better about yourself and gives you a whole lot more creative energy to do the things you love.

Challenge 6: Irritants and Annoyances to the Social Extrovert

Conversations or actions that irritate or annoy social extroverts include ones with too many minute details or conversations that are flat and predictable and especially conversations where they don’t have the opportunity to talk or give feedback. Social extroverts also get bored sitting or listening for long periods of time, which by the way, is more than 20 minutes to them, so make sure to include activities and opportunities for them to participate and be engaged in. And words such as “being disciplined” or “doing homework” need to be changed to “being consistently persistent and taking action.” The results are the same; just change the words to fun and exciting ones so the social extrovert will buy into the idea.

Challenge 7: How to Communicate with the Social Extrovert

The best way to communicate with social extroverts: be animated, have fun, ask questions, and let them be involved in the process. Think of their brain as an unformatted hard drive that is waiting for the program to be written. Be consistent and be intense in a fun way to reinforce your point. Let them know how much you appreciate them, but be careful here. Only say it if you mean it; don’t say it hoping it will happen. When they disappoint you, let them know – again with some intensity because if they don’t feel how their actions have impacted you, they won’t change. As for tone, tempo, and body language, lean towards a more assertive, almost aggressive tone. Speak at a fast rate and be confident in your stance and body language with intentional and purposeful moves and don’t be afraid to interrupt them, correct them, or take back the floor from them if they are dominating a conversation; in fact, they’ve probably had that happen to them all their lives. And remember, have fun.

The Relational Person

Challenge 1: Personality of the Relational Person

All right, the last personality we will cover is people who are relational. Relational people are … relational. They draw a lot of their identity from relationships in and around them. They are loyal, caring, and great listeners. They are peacemakers and slow to make decisions, doing so only after careful consideration of how new decisions will impact the people around them. Because they base their decisions mostly on emotion, they will sometimes break the rules or make exceptions to accommodate people or circumstances.

Challenge 2: Understanding Self-Esteem/Expressions of the Relational Person

Some expressions of relational people include: “people are more important than projects” or “well, I suppose no one else will do it, so I’ll do it” or they think to themselves, “if that person really cared about me, they’d ask me how I felt, or they’d ask me my opinion or they’d just ask me!” When in a confronting situation, they think to themselves, “I’ll be the bigger person and give in.” As a result, relational people often feel taken advantage of or unimportant, which can cause them to express themselves sometimes with tears or with silence when they feel threatened or backed into a corner.

They are natural encouragers, believing that even the worst person can be redeemed, and they are willing to sacrifice themselves for the cause or the big picture rather than to be selfish. Because of their caring nature and great listening abilities, people feel safe to be honest with relational people. Relational people draw a lot of their self-esteem from the things they do and the relationships they have. When they create something, it’s not just their work; it’s a peace of their heart. Their identity is often woven into their projects; therefore, they can feel deeply hurt if someone criticizes their work or second-guesses their motives.

Challenge 3: Cautions of Communicating with the Relational Person

Cautions of relational people include: they tend to be too flexible and can be perceived as too soft or unable to make tough decisions because they are afraid of offending anyone. This can hinder their decision making, resulting in procrastination as they can be overly cautious or constantly second-guessing themselves and their decisions, especially when involved in team projects, professionally or personally.

Challenge 4: Vocations for the Relational Person

Vocations that relational people are drawn to include human resources or human services, child care providing, taking care of pets or animals in a veterinary hospital, and the health care industry but only if they are actually working with patients side by side. You won’t find very many relational surgeons, for example, but you will find a lot of relational people who are nurses or nurse assistants. Relational people also love to express themselves in writing, painting, or other quiet and creative endeavors.

Challenge 5: Areas to Improve for the Relational Person

Areas to improve: being direct and truthful rather than avoiding and being polite. For example, if you are a relational person, the next time someone answers their mobile phone in the middle of a conversation with you, instead of saying, “that’s okay” when they hang up the phone, let them know you’d like their undivided attention and ask them if you can both agree on silencing your phones for the rest of the meeting. Now, I know this will feel challenging if you are a relational person the first time you try this, but if you don’t, people will continue to disrespect you and your time. Though relational people are great listeners, they need to know when to cut people off.

Again, be truthful here and listen perhaps up to two to three minutes if you have that time, and then let that person know in order to give them the attention their issue deserves; then you will need to set up an appointment to finish this up. Again, I know this will be hard for you if you are a relational person. The reality is if you don’t, then people won’t respect you or your time and you will constantly find that you are feeling yourself being taken advantage of.

Challenge 6: Irritants and Annoyances to the Relational Person

Conversations or actions that irritate or annoy relational people include: being told, “It’s nothing personal; it’s just business.” They hate that! Or being told, “Don’t make a big deal of things,” or “don’t take things personally,” or “don’t be too sensitive.” Though they won’t say it, they also hate it when people are multi-tasking during a conversation with them. They would rather have the person stop and give their undivided attention even if it’s only for three minutes rather than multi-task. That full attention makes all the difference to a relational person. And as for changing plans, even though relational people will tell you it’s okay to cancel on them at the last minute, the truth is this deeply offends them and causes them to feel unappreciated and undervalued, which in turn will cause them to lose trust and respect for you.

Challenge 7: How to Communicate with the Relational Person

The best way to communicate with relational people: be nice, really . . . . just be nice and sincere and keep your word. Listen and take the time to give one-on-one attention, even if it is for a few short minutes. When asking relational people questions, ask, “How do you feel about this?” rather than “What do you think about this?” As for tone, tempo, and body language, lean towards a more passive tone or a softer tone, speak at a slower rate, and be very at ease in your stance and your body language, standing or sitting in a relaxed manner or a 45-degree angle. Use soft or gentle gestures, nothing grandiose or over the top, real similar to the style I’ve been speaking for this past short section.

Conclusion

So, now you have a better understanding of the four personality styles and how they impact your communication. You have also probably recognized some strengths as well as cautions to your dominant personality style, whether you are a direct person, a thinker/analyzer, a social extrovert, or a relational person. Though everyone is a blend of all four styles, most people have one or two dominant styles that they express, especially under pressure. At this point, the average communicator is satisfied in knowing their personality style and enough about the other styles to become a better communicator, but if you don’t want to be just average, then let’s take it to the next level. You see, if you learn to recognize and communicate successfully in all four styles while being flexible in your style, then you will be able to do as Dale Carnegie said, “win friends and influence people.”

Look at some of the great communicators of our time who have spent a lifetime mastering the different communication styles: Zig Ziglar, Brian Tracy, Joel Osteen, Oprah Winfrey, and even Mother Teresa who said, by the way, and I quote, “people are unreasonable, illogical, and self-centered; love them anyway.” When we love someone in our communication, it means we are being patient and kind, not boastful or proud. It means we are not putting others down or seeking our own selfish motives. It means we are not easily angered and we are not bringing up the other person’s record of wrongs.

When we love someone in our communication, it means our words bring protection, and our words develop trust. They encourage hope and they always persevere, seeking not to bring harm or destruction into someone's life, but rather to bring truth and life. We can do this by listening and speaking their language. We learn about them, their desires, their goals, and their dreams as we speak to them in their style, no matter how different, difficult, unreasonable, or illogical they may seem.

You see, when you take the time to communicate with people in their personality style, you are also in a sense speaking their language. Think about it; if you have ever traveled abroad, especially to a country where they speak a foreign language, the more you learn of that language the better able you are to communicate your needs and desires and the more fulfilling and purposeful your trip will be. Compare that to traveling somewhere and just showing up without a map or a translation book or even without an understanding of the culture. That type of traveler spends most of their journey feeling frustrated, confused, and lost. So, whether it's communication or travel, ultimately the right style is learning to communicate fluently in all four personality styles, whether you are a direct person, a thinker/analyzer, a social extrovert, or even a relational person.

We have explored the seven challenges and how to recognize and overcome those challenges with yourself and with the people you are communicating with so that you can communicate with success.

I want to thank you for letting me spend this time with you, and until next time, I am Dawn Jones, encouraging you to live your God-given dreams.

As the applause died down, Jack looked down at his paper of Key Points that he jotted down as Dawn was speaking:

Key Points from Dawn Jones' Presentation