CONTENTS

FOREWORD

Henry Dubroff

Part I: What’s Going On?

1 Time to Face It: Bad Management Is the Norm

2 Doublethink: How Managers Convince Themselves Bad Behavior Is Good Managing

3 What People Skills Do Managers (Actually) Acquire?

Part II: Is Bad Management Here to Stay?

4 Why Managers Feel So Very Vulnerable

5 How Managers Self-Protect

6 What Prevents Good Management

Part III: What Can Be Done?

7 Overcoming Cultural Resistance to Good Management

8 Getting Company Supports for Good Management

9 Consciousness-Raising to Promote Other-Directedness in Management

ACKNOWLEDGMENTS

INDEX