Chapter 1. Reader’s Guide to Wikipedia

In mid-2007, a major survey found that more than a third of Americans regularly consulted Wikipedia. Since then, that percentage has probably grown, just as Wikipedia has—at the rate of several thousand new articles every day, plus the lengthening of articles via more than 100 edits every minute.

In January 2008, O’Reilly published Wikipedia: The Missing Manual. That book is a how-to manual for folks who want to edit Wikipedia articles and become more active in the Wikipedia community. This pocket guide is mostly about understanding and making the most of Wikipedia as a reader. But it also includes most of the first chapter of Wikipedia: The Missing Manual—Editing Your First Article—for when you’re ready to consider the next step: contributing to the largest collective writing project in the world.

So, why do people contribute to Wikipedia? The question is relevant to you as a reader, because a writer’s motivation offers some clues about the writing’s trustworthiness. The reasons vary from person to person, and usually are a mixture of factors, but here are a couple:

Wikipedia is a collaboratively written encyclopedia. It’s a wiki, which means that the underlying software (in this case, a system called MediaWiki) tracks every change to every page. That change-tracking system makes it easy to remove (revert) inappropriate edits, and to identify repeat offenders who can be blocked from future editing.

Wikipedia is run by the not-for-profit Wikimedia Foundation; that’s why you don’t see advertising on any of its pages, or on any of Wikipedia’s sister projects that the Foundation runs (more on those later). To date, almost all the money to run Wikipedia and its smaller sister projects has come from donations. Once a year or so, for about a month, you may see a fundraising banner instead of the standard small-print request for donations at the top of each page, but, so far, that’s about as intrusive as the foundation’s fundraising gets.

The Foundation has only about a dozen employees, including a couple of programmers. It buys hardware, designs and implements the core software, and pays for the network bandwidth that makes Wikipedia and its sister projects possible. But it doesn’t have the resources to do any of the writing for those projects. All the writing (known in the community as editing) is done by people who get no money for their efforts, though plenty of personal satisfaction.

Wikipedia is an encyclopedia that anyone can edit. You don’t have to register to edit articles. If you do register, you don’t even have to provide an email address (although you should, in case you forget your password). Because of the variety and number of editors, Wikipedia is immense in scope—2.3 million articles as of April 2008, and over 1 billion words (more than 25 times as many as the next largest English-language encyclopedia, the Encyclopaedia Britannica). By the same token, Wikipedia is—and will continue to be—a work in progress.

The best answer may be “Compared to what?” Wikipedia wouldn’t be one of the world’s top 10 most visited Web sites (that includes all 250-plus language versions, not just the English Wikipedia) if readers didn’t find it better than available alternatives. To be sure, Wikipedia is an encyclopedia under construction. As the general disclaimer (see the Disclaimers link at the bottom of every page) says, “WIKIPEDIA MAKES NO GUARANTEE OF VALIDITY. Please be advised that nothing found here has necessarily been reviewed by people with the expertise required to provide you with complete, accurate or reliable information.”

On the other hand, Wikipedia has been reviewed by a number of outside experts, most famously in an article published in Nature in December 2005. In that article, a group of experts compared 42 articles in Wikipedia to the corresponding articles in Encyclopaedia Britannica. Their conclusion: “The number of errors in a typical Wikipedia science article is not substantially more than in Encyclopaedia Britannica.” (The actual count was 162 errors vs. 123.) That comparison is now more than 2 years old, and editors have continued to improve those 42 articles as well as all the others that were in the encyclopedia back then. (For a full list of outside reviews of Wikipedia, see the Wikipedia page Wikipedia:External peer review.)

None of which is to say that Wikipedia editors are wildly happy about the quality of many, if not most articles. Those most knowledgeable about Wikipedia have repeatedly talked about the need to improve quality, and that quality is now more important than quantity. The challenge is whether Wikipedia can implement a combination of technological and procedural changes that’ll make a difference, because so far relatively incremental changes haven’t made much of a dent in the problem of accuracy.

So, should you trust Wikipedia? That should depend somewhat on the article. If you see a star in the upper right corner (see Figure 1-1), indicating a featured article, you can be virtually certain that what you’ll read is correct, and that the cited sources back up what’s in the article.

You’ll find that each article contains clues to its reliability. If you see a well-written article with at least a reasonable number of footnotes, then you should be reasonably confident that almost all the information in the article is correct. If you see a lot of run-on sentences and templates noting a lack of sources, point of view problems, and so on, then you should be skeptical.

You can get more clues from the article talk (discussion) page; just click the “discussion” tab. At the top, see if a Wikipedia WikiProject (a group of editors working on articles of common interest) has rated the article. Also at the top, look for links to archived talk pages, indicating that a lot of editors have talked a lot about the article, and have therefore edited it a lot.

If there are no archive pages, and not much indication of activity on the talk page you’re looking at, then the opposite is true—few editors have been interested in editing the article. That doesn’t mean it’s not good—some excellent editors toil in relative backwaters, producing gems without much discussion with other editors. Still, absence of editor activity should make you more doubtful that you’ve found an example of Wikipedia’s best.

Bottom line: Think of Wikipedia as a starting place. If you’re just interested in a quick overview of a topic, it may be an ending place as well. But Wikipedia’s ideal is for articles to cite the sources from which their content was created, so that really interested readers can use those sources to get more information. If the editors at Wikipedia are doing things right, those sources are the ones that readers can absolutely depend upon to be informative and accurate.

There are two basic ways to find interesting articles in Wikipedia: Do a search, or browse, starting from the Main Page. Wikipedia has lots of organizing features depending on how you want to browse, like overviews, portals, lists, indexes, and categories. But for a bit of amusement, you can also try a couple of unusual ways to go from article to article, as discussed in this section.

On the left side of each Wikipedia page, you’ll find a box labeled “search”, with two buttons—Go and Search. Wikipedia’s search engine is widely acknowledged to be not particularly good. Your best bet to find what you want is to type the title you’re looking for into the search box, and then click Go (or press Enter). If you’re right, and Wikipedia finds an exact match, you’ll be at that article. If it doesn’t find an exact match, Wikipedia provides you with a link to “create this page”, which you should ignore if you’re searching only for reading purposes. It also provides you some search results. Figure 1-2 shows the result of a failed search for the title Institute of Institutional Research, including the start of some best guess results).

Note

If you click “Search” for curiosity’s sake, you’ll just get some so-so search results. For example, if you search for Reagan wife, the article Nancy Reagan shows up 6th and Jane Wyman shows up 16th. Worse, the context Wikipedia’s result page shows is terrible. With a Google search, by contrast, you can get these two names from the context shown for the first result without even having to click a link.

If you don’t arrive at an article page when you click Go, and you don’t find what you’re looking for in the search results toward the bottom of the page, your next best move is to switch to another search engine. Wikipedia makes this very easy for you—just change “MediaWiki search” to another menu choice, as shown in Figure 1-3.

Figure 1-4 shows the search done again using Google. To those familiar with the Wikipedia search engine, it’s not surprising that the top results are completely different.

You can also navigate Wikipedia via a number of different starting points. The best way to get to them is via the links near the top of the Main Page, as shown in Figure 1-5. Every Wikipedia page has a link to the Main Page, on the left side, in the navigation box below the Wikipedia globe. From the Main Page, you can see the vastness of Wikipedia via three different approaches: categories, portals, and the A-Z index.

Any article may belong to one or more categories, which you’ll find listed at the bottom of the article. Like everything else in an article, editors add the categories, so categories are only as accurate as the people who enter them; like everything else, if someone sees a mistake, she can fix it. When you click the Categories link shown in Figure 1-5, you’ll see the master index (see Figure 1-6).

The text in Figure 1-6 is hand-crafted, not computer-generated, but once you leave the page via a link on it, the lists you’ll see will be computer-generated and thus completely current. For example, when you click Geography at the top of the index, that takes you to a section of the page called “Geography and places”, with the main category Geography. Click that word, and you’ll see Figure 1-7. If you’re interested in Geography, you can drill down in whatever subcategory you want until you reach actual links to articles, and then follow them.

The third entry point link on the Main Page is the A-Z index. It’s equivalent to browsing the shelves of a library, with the books in alphabetical order on the shelves. Figure 1-9 shows what you’ll see if you click the “A-Z index” link at the top of the Main Page.

If you were trying, for example, to find the name of an article that began with an unusual pair of letters (say, Cg), then the A-Z index may be helpful (see Figure 1-10).

If you pick a two-letter starting pair, in , and click that link, here’s what you see. The links in regular text are articles; the links in italics (the majority) are redirects, which take you to an article with a different name. Redirects are used for misspellings, for less common variants of a particular name, and for subjects that don’t (yet) have their own articles, and are related to an existing article to which the reader will be directed.

Figure 1-10. If you pick a two-letter starting pair, in Figure 1-9, and click that link, here’s what you see. The links in regular text are articles; the links in italics (the majority) are redirects, which take you to an article with a different name. Redirects are used for misspellings, for less common variants of a particular name, and for subjects that don’t (yet) have their own articles, and are related to an existing article to which the reader will be directed.

The alphabetical index to articles is actually more useful after you’ve drilled down one level. Now you have the option of searching for articles that start with three or four or even more characters.

You may have noticed, in Figure 1-6 and Figure 1-8, a top-level row of links: Contents, Overviews, Academia, Topics, Basic Topics, and so on. Three of these (Overviews, Topics, Basic Topics) are also high-level entry points into Wikipedia that you might want to check out to see if one or more are interesting.

When you’re not on the Main Page, every Wikipedia page offers ways of browsing around. Most of them are in the list of links at the left.

Sooner or later, you’re going to want to look something up on Wikipedia when you’re not front of your laptop or desktop computer. Say you’re touring Yellowstone National Park and want to find out about that geyser you’re looking at. If you can get to the Web from your PDA or cell phone, then you can read Wikipedia just like any other Web site—that’s a matter of course. But if your browser does a bad job of displaying Wikipedia articles, you have some options. And if you don’t have mobile Web access, you can still use Wikipedia on the road by downloading what you want to read.

If your PDA or cell phone gives you Web access, it almost certainly has special Web browser software designed to fit large Web pages onto a small screen. But that browser is designed to make best guesses for the billions of pages on the Web, which means it doesn’t understand the structure of Wikipedia pages.

If you want to read Wikipedia articles from a mobile device, the best thing to do is to go to a special web page as a starting point—a page that does understand how Wikipedia pages are set up—and go from there to the article you want. One such place is http://en.wap.wikipedia.org, an “official” Wikipedia site (see Figure 1-13).

The page Wikipedia:WAP access lists some other starting points from which you can also access mobile-tailored versions of Wikipedia articles. Here are two to consider:

Today’s mobile devices, particularly those like the iPhone, have significantly large amounts of storage, which opens up another possibility for reading offline copies of Wikipedia articles of interest as the mood strikes you. The articles won’t be the most recent versions, but they’ll be accessible—without any charge for network access—whenever you want.

Wikipedia content is free for downloading, and anyone can sell that content and even add advertisements to it. So perhaps it’s surprising that no one’s yet offering Wikipedia articles in an easy-to-download form. Here are two options, both free, both with rough edges:

To understand what Wikipedia is, you may find it very helpful to understand what Wikipedia is not. Wikipedia’s goal is not, as some people think, to become the repository of all knowledge. It has always defined itself as an encyclopedia—a reference work with articles on all types of subjects, but not as a final destination, and not as something that encompasses every detail in the world. (The U.S. Library of Congress has roughly 30 million books in its collection, not to mention tens of millions of other items, compared to about two million articles in Wikipedia). Still, there’s much confusion about Wikipedia’s scope.

Wikipedia has a well-known policy (to experienced editors, at least) stating what kinds of information belong in the encyclopedia. The sister projects that the Wikimedia Foundation supports, such as Wiktionary, fulfill some of the roles that Wikipedia does not.

The Wikimedia Foundation has seven projects that are parallel to Wikipedia, plus a project called the Commons, where pictures and other freely-usable media are stored for use by all projects in all languages (Figure 1-18).

Two of the Foundation’s sister projects overlap (or potentially overlap) with Wikipedia:

Three of the sister projects have a symbiotic relationship with Wikipedia:

The remaining two projects Wikipedia does not interact with, and these show the scope of the Foundation’s goals:

  • Wikibooks (previously called Wikimedia Free Textbook Project and Wikimedia-Textbooks), is for creating free content textbooks and manuals.

  • Wikiversity is a place for the creation of learning activities and development of free learning materials. Its scope is wider than Wikibooks in that it includes things like course outlines and research and learning projects.

Wikipedia’s policy, What Wikipedia is Not, is lengthy, so this section just hits the highlights. Aside from the guidelines that seem obvious to more experienced editors at Wikipedia (“Wikipedia is not a blog, Web space provider, social networking, or memorial site”, “Wikipedia is not a mirror or a repository of links, images, or media files”) and ones that follow from sister projects (“Wikipedia is not a dictionary”, “Wikipedia is not a textbook”), here are several that readers and contributors frequently misunderstand:

If you go to the Wikipedia project’s home page, wikpedia.org (as opposed to the English language Wikipedia site, en.wikipedia.org), you’ll see a globe with a list of ten languages surrounding it—the ten language versions of Wikipedia with the largest number of articles. Scroll down, and you’ll see more than 200 other languages. If you select something other than English, you’ll be reading a completely different Wikipedia.

It would be great if Wikipedia had a universal translator so an article created in or improved in one language Wikipedia would automatically appear in all the other language Wikipedias, but that’s still a fantasy (at the moment). The reality is that editors of each Wikipedia generally use sources in their own language, which vary widely. Editors also focus their efforts on articles that most interest them and the readers of that language, which vary widely, and they spend relatively little time translating articles from one language Wikipedia to another.

There’s another, more focused way to jump into another Wikipedia, useful if you happen to be able to read two or more languages. When you’re looking at an article, you’ll see, on the left side of the screen, a box labeled “languages”. (You may need to scroll down to see it, and minor articles typically won’t have the box at all.) There you’ll find links to exactly the same topic in other language editions of Wikipedia. For example, Figure Figure 1-20 shows a box with five links for the article “Luberon,” an area of three mountain ranges in France.

If you read French and wanted more information about Luberon, it’s worth clicking the “Français” link—compare the table of contents in Figure 1-21.

As mentioned earlier, Wikipedia calls itself “the free encyclopedia that anyone can edit”. If you don’t think that you personally have anything to add to it, you’re wrong—Wikipedia is still far from complete. You—as a reader—can help when you see an article with a problem, or if you have suggestions for sources for improving an article, or if you search for an article and don’t find it.

If you see vandalism in a Wikipedia article, it could easily have just happened, and an editor is in the process of fixing it. Wait 5 minutes or so, and then refresh your browser window (or leave the page and return). If it’s still not gone, you can ask editors to help. Similarly, when you see something in an article that’s incorrect or obviously missing (perhaps you had a question that you expected the article to answer), you can always ask about the problem, which makes it much more likely that active editors will fix it.

Asking about something in (or missing from) an article is an easy six-step process:

  1. At the top of the article, you’ll see a tab called “discussion”. Click it.

    The article’s talk (discussion) page opens.

  2. Do a quick scan of the talk (discussion) page to see if your issue or question has already been asked.

    If so, you don’t need to post anything; you’re done.

    But if you’re looking at something that looks like an error message, which starts, “Wikipedia does not have a talk page with this exact title. Before creating this page, please verify that an article called ... ”, don’t worry—this message means that your question couldn’t possibly have been previously asked, because the talk page didn’t even exist. You can go on to step 3.

  3. Assuming your issue or question is new, click the “+” tab at the top of the talk page to start a new comment.

    You’re in edit mode, with two boxes where you can type information.

  4. Type a brief summary of the issue or question into the “Subject/headline” box at the top of the screen (Figure 1-22).

    Up to 10 words should be enough.

  5. In the main edit box (see Figure 1-22 again), explain the issue/question. At the end of the last line of your comment, add a couple of spaces and then put four tildes next to each other (like this: ~~~~).

    The four tildes tell the Wikipedia software to put a signature and date-stamp there. Figure 1-23 shows an example of a comment after being typed in.

  6. Click the “Save page” button (you may have to tab down or scroll down or page down to see it).

    Voila! You’ve posted a comment to Wikipedia, thereby contributing to the improvement of an article (or bringing missed vandalism to the attention of other editors).

Suppose you’re reading an article or a section of a book about something interesting, decide to see if Wikipedia has more information, and find—to your surprise, perhaps—that the relevant Wikipedia article doesn’t have the information that you were just reading, and doesn’t mention the article or book that you have in hand. Clearly the Wikipedia article should cite that source, and should have that information—if it’s interesting to you, it’s interesting to other people. You can help Wikipedia—and future readers—by leaving a note about the source. It’s easy to do.

One quick caveat, first: Wikipedia wants only what it considers reliable sources—sources with a reputation for fact-checking and accuracy. That would include: major city newspapers in the United States, nonfiction books by major publishers, most magazines published nationally, and peer-reviewed articles in academic journals. But it would not include a high school newsletter or the self-published book by your next-door neighbor. This example assumes that what you’re reading meets these criteria.

So, to help Wikipedia, leave a note on the talk/discussion page of the relevant article. Then, just follow the six steps in the previous section, but instead of leaving a question (step 5), leave a comment, saying something like “Here’s a good source for additional information for the article.” Then just type (or, if you’re reading an article or book online, copy and paste) the following five things:

Finally, as mentioned in step 5 on 5, sign your comment with four tildes, and (step 6) save what you’ve posted. Soon thereafter, hopefully, you’ll see other editors use your information to improve the article.