CHAPTER ONE
1. Planet Fitness 2016 Annual Report
2. “J.D. Power 2017 Health and Fitness Center Satisfaction Report,” J.D. Power, 2017
3. “Financial & Operations Research,” International Health, Racquet & Sportsclub Association
4. Leslie Patton, “McDonald’s seen overhauling US menu from 145 choices,” Bloomberg, 17 May 2013
5. Susan Berfield, “Why the McWrap is so important to McDonald’s,” Bloomberg, 3 July 2013
6. Julie Jargon, “McDonald’s says its restaurants got too complicated,” Wall Street Journal, 23 January 2014
7. Whitney Filloon, “Is McDonald’s All-Day Breakfast Turning Out to be a Big McFailure?” Eater, 16 October 2015
8. “Deloitte’s fourth biennial cost survey: cost-improvement practices and trends in the Fortune 1000,” Deloitte, April 2016
9. “Real average hourly earnings increased 0.6 percent over the year ended May 2017,” Bureau of Labor Statistics, 19 June 2017
CHAPTER TWO
1. Zimride, meanwhile, continued to be profitable and was sold to Enterprise Holdings in 2013.
2. Sarah Max, “Catering to Boomers, a Cell Phone Company Takes Off,” Entrepreneur, 30 July 2013
CHAPTER THREE
1. Earl Sasser, “Benihana of Tokyo,” Harvard Business School, November 1972
CHAPTER FOUR
1. Michael Porter, “What is Strategy?,” Harvard Business Review, November-December 1996
2. Rob Wengel, “How to Flip 85% Misses to 85% Hits: Lessons From the Nielsen Breakthrough Innovation Project,” Neilsen, 24 June 2014
3. “Inside Starbucks’ ambitious plan to combat the ‘seismic shift’ that could kill its business,” South China Morning Post, 8 December 2016
4. “Starbucks Q1 2017 Results,” Starbucks
5. Terrence O’Keefe, “Suppliers are key partners in innovation team at Trader Joe’s: Interview with Doug Rauch, former president at Trader Joe’s,” WATTAgNet.com, 30 October 2014
6. Serena Ng, “Soap Opera: Amazon Moves In With P&G,” Wall Street Journal, 14 October 2013
7. Soizic Briand, “Voici le classement des enseignes préférées des Français,” Challenges, 24 September 2014
8. Gayle Martin and Obert Pimhidzai, “Education and Health Services in Kenya,” World Bank, July 2013
9. James Macharia, “Kenyan MPs defy president, hike pay to 130 times minimum wage,” Reuters, 28 May 2013
CHAPTER FIVE
1. “Chile,” World Bank Data
2. Thomson One Banker database, June 2011; M Scilly, “The Average Merchandise Turnover for Clothing Stores,” Chron
3. John Markoff, “No Sailors Needed: Robot Sailboats Scour the Oceans for Data,” The New York Times, 4 September 2016
4. Janelle Nanos, “MIT researchers develop a shape-shifting pasta,” Boston Globe, 5 June 2017
5. Elizabeth Glagowski, “Build-A-Bear Builds a Brand Around Customer Experience,” Customer Strategist, September 2013
6. Simone Hill, “Evolution of the KitchenAid Mixer,” The Knot
7. Linda Tischler, “The ‘Product of the Year’ Awards: The Grammy’s of the Walgreens Scene,” Fast Company, 3 February 2010
8. Arvind Verma, “Case Study: Smart Cars,” Symbiosis Institute of Management Studies
9. Michael Horn, “The Rise of AltSchool and Other Micro-Schools,” Education Next, Summer 2015
10. Lam Thuy Vo, “How Much Does the Government Spend to Send a Kid to Public School?” NPR, 21 June 2012
11. “Global Connected Commerce: Is E-tail Therapy the New Retail Therapy?” Nielsen, January 2016
12. Statista, Number of Skiers and Snowboarders in the USA; Megan Barber, “Ski Industry Expert Says 31% of Today’s Ski Areas Are Dying,” Curbed Ski, 29 January 2015
13. Mike Gorrell, “With Epic Pass sales booming, Vail plans to add more fine dining, family fun to Park City Mountain Resort,” The Salt Lake Tribune, 11 December 2017
14. “Number of specialty coffee shops in the United States from 1991 to 2015,” Statista, 2017; Park Jae-hyuk, “Korea is ‘republic of coffee’,” Korea Times, April 2017
15. “Korea Coffee Market Brief Update,” USDA Foreign Agricultural Service, 31 December 2015
16. Steven Kurtz, “Is This Store the Best-Kept Secret in Fashion?” The New York Times, 15 March 2007
17. “ColaLife Operational Trial Zambia: Endline Survey Report,” United Kingdom Department for International Development, June 2014
18. Demetri Sevastopulo, “Li & Fung’s Strategy to Make the Maths Work,” Financial Times, 2 June 2014
CHAPTER SIX
1. “What to Do When There Are Too Many Product Choices on the Store Shelves?” Consumer Reports, January 2014
2. Alina Selyukh, “Discount Grocers Aldi and Lidl Give U.S. Stores a Run for Their Money,” NPR, 27 September 2017
3. Neal Raisman, “The Cost of College Attrition at Four-Year Colleges & Universities,” Educational Policy Institute, February 2013
4. Steven Cohen, “Differentials in the Concentration of Health Expenditures Across Population Subgroups in the U.S., 2012,” Agency for Healthcare Research and Quality, September 2014
5. “About Us,” Cameron Hughes Wine
6. Laura Burgess, “Why Some Wines Are So Damn Expensive— Breaking Down the Cost of a Bottle of Wine,” Vinepair, 12 June 2015
7. Jeffrey Mitchell, “FastStats 2016: The Rising Cost of Independent School Tuition,” SAIS, 17 February 2016; Jordan Yadoo, “Private School Is Becoming Out of Reach for Middle-Class Americans,” Bloomberg, 19 July 2017
8. Ted Cooper, “Everyone Is Getting Rich in the Coffee Business,” The Motley Fool, 15 January 2014
9. Fitz Tepper, “Framebridge adds $17M in funding as it takes custom framing mainstream,” Techcrunch, 13 July 2017
CHAPTER SEVEN
1. Nathan Eagle, “Getting the next billion online lies in affordability, not accessibility,” The Next Web, 25 February 2016
2. David Cutler, “Why Does Health Care Cost So Much in America? Ask Harvard’s David Cutler,” PBS News Hour, 19 November 2013
3. Scott Horsley, “Despite an Economy on the Rise, American Paychecks Remain Stuck,” NPR, 26 May 2015
4. Lawrence Mishel, Elise Gould, and Josh Bivens, “Wage Stagnation in Nine Charts,” Economic Policy Institute, 6 January 2015
CHECKLIST FOR GETTING STARTED
1. Janet Adamy, “For McDonald’s, It’s a Wrap,” Wall Street Journal, 30 January 2007