Notes

Introduction: How Technology Is Isolating Us at Work

1. Dan Schawbel, “Arianna Huffington: Why Entrepreneurs Should Embrace the Third Metric,” Forbes, March 25, 2014, https://www.forbes.com/sites/danschawbel/2014/03/25/arianna-huffington/.

2. Jeffrey M. Jones, “In U.S., Telecommuting for Work Climbs to 37%,” Gallup, August 19, 2015, http://news.gallup.com/poll/184649/telecommuting-work-climbs.aspx.

3. James Manyika et al., “Harnessing Automation for a Future That Works,” McKinsey & Company, January 1, 2017, https://www.mckinsey.com/featured-insights/digital-disruption/harnessing-automation-for-a-future-that-works.

4. Rob Cross et al., “Collaborative Overload,” Harvard Business Review, December 20, 2016, https://hbr.org/2016/01/collaborative-overload.

5. “How Americans Spend Their Money,” New York Times, February 10, 2008, http://archive.nytimes.com/www.nytimes.com/imagepages/2008/02/10/opinion/10op.graphic.ready.html.

6. “Why Can’t We Put Down Our Smartphones?,” 60 Minutes, CBS Interactive, April 7, 2017, https://www.cbsnews.com/news/why-cant-we-put-down-our-smartphones-60-minutes/.

7. Gavin Francis, “Irresistible: Why We Can’t Stop Checking, Scrolling, Clicking and Watching—Review,” Guardian News and Media, February 26, 2017, https://www.theguardian.com/books/2017/feb/26/irresistible-why-cant-stop-checking-scrolling-clicking-adam-alter-review-internet-addiction.

8. Sarah Perez, “U.S. Consumers Now Spend 5 Hours per Day on Mobile Devices,” TechCrunch, March 3, 2017, https://techcrunch.com/2017/03/03/u-s-consumers-now-spend-5-hours-per-day-on-mobile-devices/.

9. Patrick Nelson, “We Touch Our Phones 2,617 Times a Day, Says Study,” Network World, July 7, 2016, https://www.networkworld.com/article/3092446/smartphones/we-touch-our-phones-2617-times-a-day-says-study.html.

10. Eric Barker, “This Is How to Stop Checking Your Phone: 5 Secrets from Research,” Barking Up the Wrong Tree, March 5, 2017, https://www.bakadesuyo.com/2017/03/how-to-stop-checking-your-phone/.

11. Anderson Cooper, “What Is ‘Brain Hacking’? Tech Insiders on Why You Should Care,” 60 Minutes, CBS Interactive, April 9, 2017, https://www.cbsnews.com/news/brain-hacking-tech-insiders-60-minutes/.

12. “Despite the Tech Revolution, Gen Z and Millennials Crave in-Person Collaboration.” Future Workplace and Randstad, September 6, 2016, https://www.randstadusa.com/about/news/despite-the-tech-revolution-gen-z-and-millennials-crave-in-person-collaboration/.

13. Miller McPherson et al., “Social Isolation in America: Changes in Core Discussion Networks over Two Decades,” American Sociological Review 71, no. 3 (June 1, 2006): 353–375, https://doi.org/10.1177/000312240607100301; and Vivek Murthy, “Work and the Loneliness Epidemic,” Harvard Business Review, September 27, 2017, https://hbr.org/cover-story/2017/09/work-and-the-loneliness-epidemic.

14. Dan Schawbel, “Vivek Murthy: How to Solve the Work Loneliness Epidemic,” Forbes, October 7, 2017, https://www.forbes.com/sites/danschawbel/2017/10/07/vivek-murthy-how-to-solve-the-work-loneliness-epidemic-at-work/#c4bc48d71727.

15. Carolyn Gregoire, “The 75-Year Study That Found the Secrets to a Fulfilling Life,” Huffington Post, August 11, 2013, https://www.huffingtonpost.com/2013/08/11/how-this-harvard-psycholo_n_3727229.html.

16. Hakan Ozcelik and Sigal Barsade, “Work Loneliness and Employee Performance,” n.d., https://journals.aom.org/doi/abs/10.5465/ambpp.2011.65869714.

17. Stephen Jaros, “Meyer and Allen Model of Organizational Commitment: Measurement Issues,” ICFAI Journal of Organizational Behavior 6 (November 4, 2007): 1–20.

18. Kerry Hannon, “People with Pals at Work More Satisfied, Productive,” USA Today, August 13, 2006, http://usatoday30.usatoday.com/money/books/reviews/2006-08-13-vital-friends_x.htm.

19. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

20. Future Workplace and Polycom, “The Human Face of Remote Working Study,” March 21, 2017, http://workplacetrends.com/the-human-face-of-remote-working-study/.

21. “Japan Population to Shrink by One-Third by 2060,” BBC News, January 30, 2012, http://www.bbc.com/news/world-asia-16787538.

22. Alanna Petroff and Océane Cornevin, “France Gives Workers ‘Right to Disconnect’ from Office Email,” CNNMoney, Cable News Network, January 2, 2017, http://money.cnn.com/2017/01/02/technology/france-office-email-workers-law/index.html.

23. “PM Commits to Government-Wide Drive to Tackle Loneliness,” Gov.uk, January 17, 2018, https://www.gov.uk/government/news/pm-commits-to-government-wide-drive-to-tackle-loneliness.

24. Uptin Saiidi, “Millennials: Forget Material Things, Help Us Take Selfies,” CNBC, May 5, 2016, https://www.cnbc.com/2016/05/05/millennials-are-prioritizing-experiences-over-stuff.html.

25. “Table 1: Time Spent in Primary Activities and Percent of the Civilian Population Engaging in Each Activity, Averages per Day by Sex, 2016 Annual Averages,” US Bureau of Labor Statistics, June 27, 2017, https://www.bls.gov/news.release/atus.t01.htm.

26. J. Holt-Lunstad, T. B. Smith, and J. B. Layton, “Social Relationships and Mortality Risk: A Meta-Analytic Review,” PLoS Med 7, no. 7 (2010): e1000316, https://doi.org/10.1371/journal.pmed.1000316.

27. Lydia Saad, “The ‘40-Hour’ Workweek Is Actually Longer—by Seven Hours,” Gallup, August 29, 2014, http://news.gallup.com/poll/175286/hour-workweek-actually-longer-seven-hours.aspx.

Chapter 1: Focus on Fulfillment

1. Dan Schawbel, “Michael Bloomberg: From Billionaire Businessman to Climate Change Activist,” Forbes, May 30, 2017, https://www.forbes.com/sites/danschawbel/2017/05/30/michael-bloomberg-from-billionaire-businessman-to-climate-change-activist/#1e00ede25a20.

2. Michael Bond, “How Extreme Isolation Warps the Mind,” BBC Future, May 14, 2014, http://www.bbc.com/future/story/20140514-how-extreme-isolation-warps-minds.

3. Erica Goode, “Solitary Confinement: Punished for Life,” New York Times, August 3, 2015, https://www.nytimes.com/2015/08/04/health/solitary-confinement-mental-illness.html.

4. Mark Molloy, “Too Much Social Media ‘Increases Loneliness and Envy’—Study.” Telegraph, March 6, 2017, https://www.telegraph.co.uk/technology/2017/03/06/much-social-media-increases-loneliness-envy-study/.

5. Melissa Carroll, “UH Study Links Facebook Use to Depressive Symptoms,” University of Houston, August 6, 2017, http://www.uh.edu/news-events/stories/2015/April/040415FaceookStudy.php.

6. Mike Brown, “How Accurately Does Social Media Portray the Lives of Millennials?,” LendEDU, May 15, 2017, https://lendedu.com/blog/accurately-social-media-portray-life-millennials/.

7. Holly B. Shakya and Nicholas A. A. Christakis, “A New, More Rigorous Study Confirms: The More You Use Facebook, the Worse You Feel,” Harvard Business Review, April 10, 2017, https://hbr.org/2017/04/a-new-more-rigorous-study-confirms-the-more-you-use-facebook-the-worse-you-feel.

8. Future Workplace and Kronos, “The Employee Engagement Study,” January 9, 2017, http://workplacetrends.com/the-employee-burnout-crisis-study/.

9. Staples Business Advantage, “The North American Workplace Survey,” June 29, 2015, http://workplacetrends.com/north-american-workplace-survey/.

10. Jeffrey M. Jones, “In U.S., 40% Get Less Than Recommended Amount of Sleep,” Gallup, December 19, 2013, http://news.gallup.com/poll/166553/less-recommended-amount-sleep.aspx.

11. “Overweight & Obesity Statistics,” National Institute of Diabetes and Digestive and Kidney Diseases, US Department of Health and Human Services, August 1, 2017, https://www.niddk.nih.gov/health-information/health-statistics/overweight-obesity.

12. Millennial Branding and Randstad, “Gen Y and Gen Z Global Workplace Expectations Study,” September 2, 2014, http://millennialbranding.com/2014/geny-genz-global-workplace-expectations-study/.

13. Victoria Bekiempis, “Nearly 1 in 5 Americans Suffers from Mental Illness Each Year,” Newsweek, February 28, 2014, http://www.newsweek.com/nearly-1-5-americans-suffer-mental-illness-each-year-230608.

14. “2017 Employee Financial Wellness Survey,” PwC, April 2017, https://www.pwc.com/us/en/industries/private-company-services/library/financial-well-being-retirement-survey.html.

15. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

16. Joshua Bjerke, “Inaugural Study Finds Employee Wellbeing a Strong Predictor of Performance,” Recruiter, October 5, 2012, https://www.recruiter.com/i/inaugural-study-finds-employee-wellbeing-a-strong-predictor-of-performance/.

17. “Millennials Plan to Redefine the C-Suite, Says New American Express Survey,” American Express, November 29, 2017, http://about.americanexpress.com/news/pr/2017/millennials-plan-to-redefine-csuite-says-amex-survey.aspx.

18. D. Kahneman and A. Deaton, “High Income Improves Evaluation of Life but Not Emotional Well-Being,” Proceedings of the National Academy of Sciences 107, no. 38 (2010): 16489–16493, https://doi.org/10.1073/pnas.1011492107.

19. Kerry Hannon, “People with Pals at Work More Satisfied, Productive,” USA Today, August 13, 2006, http://usatoday30.usatoday.com/money/books/reviews/2006-08-13-vital-friends_x.htm.

20. Jennifer Robinson, “Well-Being Is Contagious (for Better or Worse),” Gallup, November 27, 2012, www.gallup.com/businessjournal/158732/wellbeing-contagious-better-worse.aspx.

21. Shannon Greenwood, “In 2017, Two-Thirds of U.S. Adults Get News from Social Media,” Pew Research Center’s Journalism Project, September 7, 2017, http://www.journalism.org/2017/09/07/news-use-across-social-media-platforms-2017/pi_17-08-23_socialmediaupdate_0-01/.

22. Victoria Ward, “Facebook Makes Us More Narrow-Minded, Study Finds,” Telegraph, January 7, 2016, https://www.telegraph.co.uk/news/newstopics/howaboutthat/12086281/Facebook-makes-us-more-narrow-minded-study-finds.html.

23. Future Workplace and Virgin Pulse, “The Work Connectivity Study.”

24. Dan Schawbel, “Richard Branson: His Views on Entrepreneurship, Well-Being and Work Friendships,” Forbes, October 23, 2017, https://www.forbes.com/sites/danschawbel/2017/10/23/richard-branson-his-views-on-entrepreneurship-well-being-and-work-friendships/#68e4165755d2.

25. Kat Boogaard, “Instead of Work-Life Balance, Try to Achieve Work-Life Integration,” Inc., August 15, 2016, https://www.inc.com/kat-boogaard/4-tips-to-better-integrate-your-work-and-life.html.

Chapter 2: Optimize Your Productivity

1. Dan Schawbel, “Steve Harvey: His Biggest Obstacles, Time Management and Best Career Advice,” Forbes, December 18, 2012, https://www.forbes.com/sites/danschawbel/2012/12/18/steve-harvey-his-biggest-obstacles-time-management-and-best-advice/#49b754dd442a.

2. Kronos Inc. and Future Workplace, “The Employee Burnout Crisis: Study Reveals Big Workplace Challenge in 2017,” January 9, 2017, https://www.kronos.com/about-us/newsroom/employee-burnout-crisis-study-reveals-big-workplace-challenge-2017.

3. Ian Hardy, “Losing Focus: Why Tech Is Getting in the Way of Work,” BBC News, May 8, 2015, http://www.bbc.com/news/business-32628753.

4. Virgin Pulse, “95% of Employees Are Distracted During the Workday, New Virgin Pulse Survey Finds,” October 22, 2014, https://www.virginpulse.com/press/95-of-employees-are-distracted-during-the-workday-new-virgin-pulse-survey-finds/.

5. Harmon.ie, “Collaboration & Social Tools Drive Business Productivity, Costing Millions in Work Interruptions,” May 18, 2011, https://harmon.ie/press-releases/collaboration-social-tools-drain-business-productivity-costing-millions-work.

6. Vanessa K. Bohns, “A Face-to-Face Request Is 34 Times More Successful Than an Email,” Harvard Business Review, April 11, 2017, https://hbr.org/2017/04/a-face-to-face-request-is-34-times-more-successful-than-an-email.

7. Staples Business Advantage, “The North American Workplace Survey,” June 29, 2015, http://workplacetrends.com/north-american-workplace-survey/.

8. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

9. Joe Myers, “Is Technology Making Us Less Productive?,” World Economic Forum, March 7, 2016, https://www.weforum.org/agenda/2016/03/is-technology-making-us-less-productive/.

10. Future Workplace and Beyond.com, “The Multi-Generational Leadership Study,” November 10, 2015, http://workplacetrends.com/the-multi-generational-leadership-study/.

11. Dan Schawbel, “Charles Duhigg: How to Become More Productive in the Workplace,” Forbes, July 24, 2016, https://www.forbes.com/sites/danschawbel/2016/07/24/charles-duhigg-how-to-become-more-productive-in-the-workplace/#536731c36d36.

12. Nicholas Bloom, “To Raise Productivity, Let More Employees Work from Home,” Harvard Business Review, January 1, 2014, https://hbr.org/2014/01/to-raise-productivity-let-more-employees-work-from-home.

13. Future Workplace and Polycom, “The Human Face of Remote Working Study,” March 21, 2017, http://workplacetrends.com/the-human-face-of-remote-working-study/.

14. Staples Business Advantage, “The North American Workplace Survey.”

15. Jason Bramwell, “What Day Is the Most Productive? Tuesday!,” AccountingWEB, December 23, 2013, https://www.accountingweb.com/practice/growth/what-day-is-the-most-productive-tuesday.

16. National Sleep Foundation, “How Much Sleep Do We Really Need?,” n.d., https://sleepfoundation.org/how-sleep-works/how-much-sleep-do-we-really-need/page/0/2.

17. Lisa Evans, “The Exact Amount of Time You Should Work Every Day,” Fast Company, September 15, 2014, https://www.fastcompany.com/3035605/the-exact-amount-of-time-you-should-work-every-day.

18. Dave Mielach, “Exercise Is Good for Your Health and Your Career,” Business News Daily, February 24, 2012, https://www.businessnewsdaily.com/2084-exercise-good-health-career.html.

19. Christian Nordqvist, “Calories: Recommended Intake, Burning Calories, Tips, and Daily Needs,” MedicalNewsToday, February 12, 2018, www.medicalnewstoday.com/articles/245588.php.

20. David T. Neal et al., “Habits—A Repeat Performance,” Current Directions in Psychological Science 15, no. 4 (2006): 198–202, doi:10.1111/j.1467-8721.2006.00435.x.

21. “Global Mobile Consumer Survey: US Edition,” Deloitte United States, February 28, 2018, https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/global-mobile-consumer-survey-us-edition.html.

22. Julie C. Bowker et al., “How BIS/BAS and Psycho-Behavioral Variables Distinguish Between Social Withdrawal Subtypes During Emerging Adulthood,” Personality and Individual Differences 119 (2017): 283–288, doi:10.1016/j.paid.2017.07.043.

23. May Wong, “Stanford Study Finds Walking Improves Creativity,” Stanford News, April 24, 2014, https://news.stanford.edu/2014/04/24/walking-vs-sitting-042414/.

24. Workfront, “2016–2017 State of Enterprise Work Report: U.S. Edition,” July 1, 2016, https://resources.workfront.com/workfront-awareness/2016-state-of-enterprise-work-report-u-s-edition.

Chapter 3: Practice Shared Learning

1. Dan Schawbel, “Trevor Noah: Growing Up with Trauma, Being an Immigrant and His Views on the Election,” Forbes, November 15, 2016, https://www.forbes.com/sites/danschawbel/2016/11/15/trevor-noah-growing-up-with-trauma-being-an-immigrant-and-his-views-on-the-election/#a07b3ae3b4c5.

2. Anuradha A. Gokhale, “Collaborative Learning Enhances Critical Thinking,” Journal of Technology Education 7, no. 1 (1995), https://doi.org/10.21061/jte.v7i1.a.2.

3. Cornerstone OnDemand, “New Study Shows Who Sits Where at Work Can Impact Employee Performance and Company Profits,” Cornerstone, July 27, 2016, https://www.cornerstoneondemand.com/company/news/press-releases/new-study-shows-who-sits-where-work-can-impact-employee-performance-and-company.

4. Kronos and WorkplaceTrends, “The Corporate Culture and Boomerang Employee Study,” September 1, 2015, http://workplacetrends.com/the-corporate-culture-and-boomerang-employee-study/.

Chapter 4: Promote Diverse Ideas

1. Dan Schawbel, “Ed Catmull: What You Can Learn About Creativity from Pixar,” Forbes, April 8, 2014, https://www.forbes.com/sites/danschawbel/2014/04/08/ed-catmull-what-you-can-learn-about-creativity-from-pixar/#4460ac3f4222.

2. Jessica Guynn et al., “Few Minorities in Non-Tech Jobs in Silicon Valley, USA TODAY Finds,” USA Today, December 29, 2014, http://www.usatoday.com/story/tech/2014/12/29/usa-today-analysis-finds-minorities-underrepresented-in-non-tech-tech-jobs/20868353/.

3. Grace Donnelly, “Tech Employees Overestimate How Well Their Companies Promote Diversity,” Fortune, March 22, 2017, fortune.com/2017/03/22/tech-employees-overestimate-how-well-their-companies-promote-diversity.

4. Catalyst, “Women in Management,” February 7, 2017, http://www.catalyst.org/knowledge/women-management.

5. John Tierney, “Will You Be E-Mailing This Column? It’s Awesome,” New York Times, February 8, 2010, http://www.nytimes.com/2010/02/09/science/09tier.html.

6. Richard Fry, “Millennials Projected to Overtake Baby Boomers as America’s Largest Generation,” Pew Research Center, March 1, 2018, http://www.pewresearch.org/fact-tank/2018/03/01/millennials-overtake-baby-boomers/.

7. US Census Bureau, “Educational Attainment in the United States: 2017,” December 14, 2017, https://www.census.gov/data/tables/2017/demo/education-attainment/cps-detailed-tables.html.

8. Laura Pappano, “The Master’s as the New Bachelor’s,” New York Times, July 22, 2011, http://www.nytimes.com/2011/07/24/education/edlife/edl-24masters-t.html.

9. William Boston, “Bad News? What Bad News? Volkswagen Bullish Despite Emissions Costs,” Wall Street Journal, April 28, 2016, https://www.wsj.com/articles/volkswagen-says-diesel-car-buy-backs-to-cost-almost-9-billion-1461831943.

10. Christiaan Hetzner, “VW Ex-Chairman Piech Challenges Board Nominees, Report Says,” Automotive News, April 30, 2015, http://www.autonews.com/article/20150430/COPY01/304309944/vw-ex-chairman-piech-challenges-board-nominees-report-says.

11. Lea Winerman, “E-Mails and Egos,” PsycEXTRA Dataset, February 2006, http://www.apa.org/monitor/feb06/egos.aspx.

12. Vanessa K. Bohns, “A Face-to-Face Request Is 34 Times More Successful Than an Email,” Harvard Business Review, April 11, 2017, https://hbr.org/2017/04/a-face-to-face-request-is-34-times-more-successful-than-an-email.

13. Steven Pressfield, “Writing Wednesdays: Resistance and Self-Loathing,” November 6, 2013, https://www.stevenpressfield.com/2013/11/resistance-and-self-loathing/.

14. Korn Ferry, “Executive Survey Finds a Lack of Focus on Diversity and Inclusion Key Factor in Employee Turnover,” March 2, 2015, https://www.kornferry.com/press/executive-survey-finds-a-lack-of-focus-on-diversity-and-inclusion-key-factor-in-employee-turnover/.

15. Charles Duhigg, “What Google Learned from Its Quest to Build the Perfect Team,” New York Times, February 25, 2016, https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html.

16. Dan Schawbel, “Adam Grant: Why You Shouldn’t Hire for Cultural Fit,” Forbes, February 2, 2016, https://www.forbes.com/sites/danschawbel/2016/02/02/adam-grant-why-you-shouldnt-hire-for-cultural-fit/#58d045717eba.

17. Future Workplace and Beyond, “The Multi-Generational Leadership Study,” November 19, 2015, http://workplacetrends.com/the-multi-generational-leadership-study/.

Chapter 5: Embrace Open Collaboration

1. Dan Schawbel, “Beth Comstock: Being an Introverted Leader in an Extroverted Business World,” Forbes, October 20, 2016, https://www.forbes.com/sites/danschawbel/2016/10/20/beth-comstock-being-an-introverted-leader-in-an-extroverted-business-world/#5d544eaa594f.

2. Lydia Saad, “The ‘40-Hour’ Workweek Is Actually Longer—by Seven Hours,” August 29, 2014, http://news.gallup.com/poll/175286/hour-workweek-actually-longer-seven-hours.aspx.

3. Christine Congdon et al., “Balancing ‘We’ and ‘Me’: The Best Collaborative Spaces Also Support Solitude,” Harvard Business Review, October 1, 2014, https://hbr.org/2014/10/balancing-we-and-me-the-best-collaborative-spaces-also-support-solitude.

4. Future Workplace and Randstad, “Despite the Tech Revolution, Gen Z and Millennials Crave In-Person Collaboration,” September 6, 2016, https://www.randstadusa.com/about/news/despite-the-tech-revolution-gen-z-and-millennials-crave-in-person-collaboration/.

5. Lynda Gratton and Tamara J. Erickson, “Eight Ways to Build Collaborative Teams,” Harvard Business Review, November 1, 2007, https://hbr.org/2007/11/eight-ways-to-build-collaborative-teams.

6. Jerry Useem, “When Working from Home Doesn’t Work,” The Atlantic, November 1, 2017, https://www.theatlantic.com/magazine/archive/2017/11/when-working-from-home-doesnt-work/540660/.

7. Steven Levy, “Apple’s New Campus: An Exclusive Look Inside the Mothership,” Wired, May 16, 2017, https://www.wired.com/2017/05/apple-park-new-silicon-valley-campus/.

8. Meeting King, ”$37 Billion per Year in Unnecessary Meetings, What Is Your Share?,” October 21, 2013, https://meetingking.com/37-billion-per-year-unnecessary-meetings-share/.

9. Patricia Reaney, “U.S. Workers Spend 6.3 Hours a Day Checking Email: Survey,” Huffington Post, May 13, 2016, https://www.huffingtonpost.com/entry/check-work-email-hours-survey_us_55ddd168e4b0a40aa3ace672.

10. Kenneth Burke, “How Many Texts Do People Send Every Day?,” Text Request, May 18, 2016, https://www.textrequest.com/blog/many-texts-people-send-per-day/.

11. Vanessa K. Bohns, “A Face-to-Face Request Is 34 Times More Successful Than an Email,” Harvard Business Review, April 11, 2017, https://hbr.org/2017/04/a-face-to-face-request-is-34-times-more-successful-than-an-email.

12. Future Workplace and Randstad, “Despite the Tech Revolution, Gen Z and Millennials Crave In-Person Collaboration.”

Chapter 6: Reward Through Recognition

1. Dan Schawbel, “Gary Vaynerchuk: Managers Should Be Working for Their Employees,” Forbes, March 8, 2016, https://www.forbes.com/sites/dan schawbel/2016/03/08/gary-vaynerchuk-managers-should-be-working-for-their-employees/#4e9df3e92008.

2. Dan Schawbel, “David Novak: Why Recognition Matters in the Workplace,” Forbes, May 23, 2016, https://www.forbes.com/sites/danschawbel/2016/05/23/david-novak-why-recognition-matters-in-the-workplace/#58354e497bb4.

3. The Maritz Institute, “The Human Science of Giving Recognition,” Maritz White Paper, January 2011, http://www.maritz.com/~/media/Files/MaritzDotCom/White%20Papers/Motivation/White_Paper_The_Science_of_Giving_Recognition1.pdf.

4. Maritz Institute, “Human Science of Giving Recognition.”

5. E4S, “Incentives Bring Loyalty, Says Survey,” June 7, 2008, http://www.e4s.co.uk/news/articles/view/747/job-news-and-information/gap-temp/Incentives-bring-loyalty-says-survey.

6. Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us (New York: Riverhead Books, 2012).

7. Sho K. Sugawara, Satoshi Tanaka, Shuntaro Okazaki, Katsumi Watanabe, and Norihiro Sadato, “Social Rewards Enhance Offline Improvements in Motor Skill,” PLoS ONE 7, no. 11 (2012): e48174, https://doi: 10.1371/journal.pone.0048174.

8. Badgeville, “Study on Employee Engagement Finds 70% of Workers Don’t Need Monetary Rewards to Feel Motivated,” June 13, 2013, https://badgeville.com/study-on-employee-engagement-finds-70-of-workers-dont-need-monetary-rewards-to-feel-motivated-211394831.html.

9. Melissa Dahl, “How to Motivate Your Employees: Give Them Compliments and Pizza,” The Cut (blog), New York Magazine, August 29, 2016, https://www.thecut.com/2016/08/how-to-motivate-employees-give-them-compliments-and-pizza.html.

10. Dan Ariely and Matt R. Trower, Payoff: The Hidden Logic That Shapes Our Motivations (New York: TED Books/Simon & Schuster, 2016).

11. Martin Dewhurst et al., “Motivating People: Getting Beyond Money,” McKinsey Quarterly (November 2009), https://www.mckinsey.com/business-functions/organization/our-insights/motivating-people-getting-beyond-money.

12. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

13. Shawn Bakker, “A Study of Employee Engagement in the Canadian Workplace,” Psychometrics Canada, n.d., https://www.psychometrics.com/knowledge-centre/research/engagement-study/.

14. WorldatWork, “Trends in Employee Recognition,” June 1, 2013, https://www.worldatwork.org/docs/research-and-surveys/Survey-Brief-Trends-in-Employee-Recognition-2013.pdf.

15. US Bureau of Labor Statistics, “Employee Tenure Summary,” September 22, 2016, https://www.bls.gov/news.release/tenure.nr0.htm.

16. US Bureau of Labor Statistics, “Employee Tenure Summary.”

17. Martin Berman-Gorvine, “Employee Peer Recognition Boosts Work Engagement,” Bloomberg, December 19, 2016, https://www.bna.com/employee-peer-recognition-n73014448785/.

18. Francesca Gino and Adam Grant, “The Big Benefits of a Little Thanks,” Harvard Business Review, March 30, 2015, https://hbr.org/2013/11/the-big-benefits-of-a-little-thanks.

19. Emiliana R. Simon-Thomas and Jeremy Adam Smith, “How Grateful Are Americans?,” Greater Good Magazine, January 10, 2013, https://greatergood.berkeley.edu/article/item/how_grateful_are_americans.

20. Harvard Health Publishing, “In Praise of Gratitude,” Harvard Mental Health Letter, November 2011, https://www.health.harvard.edu/newsletter_article/in-praise-of-gratitude.

21. Erin Holaday Ziegler, “Gratitude as an Antidote to Aggression,” College of Arts & Sciences, University of Kentucky, October 20, 2011, https://psychology.as.uky.edu/gratitude-antidote-aggression.

22. Gino and Grant, “The Big Benefits of a Little Thanks.”

Chapter 7: Hire for Personality

1. Dan Schawbel, “Richard Branson’s Three Most Important Leadership Principles,” Forbes, September 23, 2014, https://www.forbes.com/sites/danschawbel/2014/09/23/richard-branson-his-3-most-important-leadership-principles/#b7801e63d509.

2. Randstad US, “An Over-Automated Recruitment Process Leaves Candidates Frustrated and Missing Personal Connections, Finds Randstad US Study,” August 3, 2017, https://www.randstadusa.com/about/news/an-over-automated-recruitment-process-leaves-candidates-frustrated-and-missing-personal-connections-finds-randstad-us-study/.

3. Inc., “Tony Hsieh: ‘Hiring Mistakes Cost Zappos.com $100 Million,’” November 15, 2012, https://www.youtube.com/watch?v=XHcyKU-wZoA& feature=youtu.be.

4. Newton Software, “The Real Cost of a Bad Hire,” July 6, 2016, https://newtonsoftware.com/blog/2016/07/06/the-real-cost-of-a-bad-hire/.

5. Millennial Branding and Beyond.com, “The Cost of Millennial Retention Study,” December 6, 2013, http://millennialbranding.com/2013/cost-millennial-retention-study/.

6. CareerBuilder, “Nearly Seven in Ten Businesses Affected by a Bad Hire in the Past Year, According to CareerBuilder Survey,” December 13, 2012, http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?sd=12/13/2012&id=pr730&ed=12/31/2012.

7. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

8. Simon Chandler, “The AI Chatbot Will Hire You Now,” Wired, September 13, 2017, https://www.wired.com/story/the-ai-chatbot-will-hire-you-now.

9. Chad Brooks, “Skip Skype: Why Video Job Interviews Are Bad for Everyone,” Business News Daily, July 30, 2013, https://www.businessnews daily.com/4834-video-skype-job-interview.html.

10. Nikki Blacksmith et al., “Technology in the Employment Interview: A Meta-Analysis and Future Research Agenda,” Personnel Assessment and Decisions 2, no. 1 (2016), doi:10.25035/pad.2016.002.

11. Millennial Branding and Beyond.com, “The Multi-Generational Job Search Study,” May 20, 2014, http://millennialbranding.com/2014/multi-generational-job-search-study-2014/.

12. Tracy Moore, “When Headcount Is in Stride with Revenue (the Right Balance),” LinkedIn, June 4, 2015, https://www.linkedin.com/pulse/right-balance-when-headcount-stride-revenue-tracy-moore/.

13. Jessica Stillman, “8 Powerful Lessons You Can Learn from the Career of Elon Musk,” Inc., August 18, 2016, https://www.inc.com/jessica-stillman/8-powerful-lessons-you-can-learn-from-the-career-of-elon-musk.html.

14. Chris Anderson, “16 Management Quotes from the Top Managers in the World,” Smart Business Trends, May 20, 2013, http://smartbusinesstrends.com/16-management-quotes/.

15. Lauren A. Rivera, “Hiring as Cultural Matching,” American Sociological Review 77, no. 6 (2012): 999–1022, https://doi.org/10.1177/000312241246 3213.

16. Dan Schawbel, “Hire for Attitude,” Forbes, January 23, 2012, https://www.forbes.com/sites/danschawbel/2012/01/23/89-of-new-hires-fail-because-of-their-attitude/#5959ffb2137a.

17. Matthew Hutson and Tori Rodriguez, “Dress for Success: How Clothes Influence Our Performance,” Scientific American, January 1, 2016, https://www.scientificamerican.com/article/dress-for-success-how-clothes-influence-our-performance/.

18. Chad A. Higgins and Timothy A. Judge, “Effect of Applicant Influence Tactics on Recruiter Perceptions of Fit and Hiring Recommendations: A Field Study,” PsycEXTRA Dataset, doi:10.1037/0021-9010.89.4.622.

19. Joel Goldstein, “6 Personality Traits Employers Look for When Hiring,” Lifehack, April 25, 2014, https://www.lifehack.org/articles/work/6-personality-traits-employers-look-for-when-hiring.html.

20. Christine Marino, “7 Need-to-Know Facts About Employee Onboarding,” HR.com, July 7, 2015, blog.clickboarding.com/7-need-to-know-facts-about-employee-onboarding.

21. Kelsie Davis, “3 Questions Your New Hire Will Have on the First Day,” Bamboo Blog, BambooHR, August 26, 2014, https://www.bamboohr.com/blog/new-hire-first-day/.

Chapter 8: Engage to Retain

1. Schawbel, Dan. “Personal Branding Interview: Tom Rath.” Personal Branding Blog, October 25 2009, www.personalbrandingblog.com/personal-branding-interview-tom-rath/.

2. CareerBuilder, “New CareerBuilder Study Unveils Surprising Must Knows for Job Seekers and Companies Looking to Hire,” July 1, 2016, https://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?ed =12%2F31%2F2016&id=pr951&sd=6%2F1%2F2016.

3. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

4. Gallup, “State of the American Workplace Report,” http://news.gallup.com/reports/199961/state-american-workplace-report-2017-aspx.

5. Staples Business Advantage, “The North American Workplace Survey,” June 29, 2015, http://workplacetrends.com/north-american-workplace-survey/.

6. Future Workplace and Virgin Pulse, “The Work Connectivity Study.”

7. Dee DePass, “Honeywell Ends Telecommuting Option,” Star Tribune, October 21, 2016, http://www.startribune.com/honeywell-ends-telecommuting-option/397929641/.

8. Sabrina Parsons, “Marissa Meyer at Yahoo! Declares: Face Time Is the Key,” Forbes, March 4, 2013, https://www.forbes.com/sites/sabrinaparsons/2013/03/04/marissa-meyer-at-yahoo-declares-face-time-is-the-key/#13b0f0112be9.

9. Will Oremus, “Now Meg Whitman Wants Everyone to Stop Working from Home, Too,” Slate Magazine, October 8, 2013, http://www.slate.com/blogs/future_tense/2013/10/08/hp_working_from_home_ban_marissa_mayer_s_yahoo_policy_becomes_industry_narrative.html.

10. Lionel Valdellon, “Remote Work: Why Reddit and Yahoo! Banned It,” Wrike, February 10, 2015, www.wrike.com/blog/remote-work-reddit-yahoo-banned/.

11. Jim Harter and Annamarie Mann, “The Right Culture: Not Just About Employee Satisfaction,” Business Journal, April 12, 2017, Gallup, http://news.gallup.com/businessjournal/208487/right-culture-not-employee-happiness.aspx.

12. Santiago Jaramillo, “The Value of Employee Engagement,” Emplify, July 2017, https://emplify.com/blog/the-value-of-employee-engagement/.

13. “Employee Engagement Levels Are Focus of Global Towers Perrin Study,” Monitor, January 2006, http://www.keepem.com/doc_files/Towers_Perrin_0106.pdf.

14. Kim Elsbach et al., “How Passive ‘Face Time’ Affects Perceptions of Employees: Evidence of Spontaneous Trait Inference in Context,” SSRN Electronic Journal, September 29, 2008, http://dx.doi.org/10.2139/ssrn.1295006.

15. Scott Turnquest, “Distributed Teams and Avoiding Face Time Bias,” ThoughtWorks, April 24, 2013, www.thoughtworks.com/insights/blog/distributed-teams-and-avoiding-face-time-bias.

16. Dan Schawbel, “Amy Cuddy: How Leaders Can Be More Present in the Workplace,” Forbes, February 16, 2016, https://www.forbes.com/sites/danschawbel/2016/02/16/amy-cuddy-how-leaders-can-be-more-present-in-the-workplace/#64de74c3731c.

17. Ken Sterling, “Why Mark Zuckerberg Thinks One-on-One Meetings Are the Best Way to Lead,” Inc., September 28, 2017, https://www.inc.com/ken-sterling/why-mark-zuckerberg-thinks-one-on-one-meetings-are-best-way-to-lead.html.

18. Lorne Michaels Quotes, BrainyQuote, n.d., https://www.brainyquote.com/quotes/lorne_michaels_501975.

19. WorkplaceTrends.com and Virtuali, “The Millennial Leadership Survey,” July 21, 2015, http://workplacetrends.com/the-millennial-leadership-survey/.

20. Adam Bryant, “In Sports or Business, Always Prepare for the Next Play,” New York Times, November 10, 2012, http://www.nytimes.com/2012/11/11/business/jeff-weiner-of-linkedin-on-the-next-play-philosophy.html.

21. Dan Schawbel, “Drew Houston: Why the Most Successful Entrepreneurs Solve Big Problems,” Forbes, May 23, 2017, https://www.forbes.com/sites/danschawbel/2017/05/23/drew-houston-why-the-most-successful-entrepreneurs-solve-big-problems/#6ed883f67acd.

22. Dan Schawbel, “Biz Stone: From His Mom’s Basement to Cofounding Twitter,” Forbes, April 1, 2014, https://www.forbes.com/sites/danschawbel/2014/04/01/biz-stone-from-his-moms-basement-to-co-founding-twitter/#137f51001161.

23. Shawn Achor, “The Happiness Dividend,” Harvard Business Review, June 23, 2011, hbr.org/2011/06/the-happiness-dividend.

24. M. D. Lieberman and N. I. Eisenberger. “Pains and Pleasures of Social Life,” Science 323, no. 5916 (2009): 890–891, doi:10.1126/science.1170008.

25. Dan Schawbel, “Michael E. Porter on Why Companies Must Address Social Issues,” Forbes, October 9, 2012, https://www.forbes.com/sites/danschawbel/2012/10/09/michael-e-porter-on-why-companies-must-address-social-issues/#3d3fc24e468a.

26. Dan Schawbel, “Personal Branding Interview: Simon Sinek,” Personal Branding Blog, February 15, 2010, http://www.personalbrandingblog.com/personal-branding-interview-simon-sinek/.

27. Paul J. Zak, “The Neuroscience of Trust,” Harvard Business Review (January–February 2017), https://hbr.org/2017/01/the-neuroscience-of-trust.

28. Future Workplace and Virgin Pulse, “The Work Connectivity Study.”

29. Millennial Branding and Randstad, “Gen Y and Gen Z Global Workplace Expectations Study,” September 2, 2014, http://millennialbranding.com/2014/geny-genz-global-workplace-expectations-study/.

30. Keith Ferrazzi, “Getting Virtual Teams Right,” Harvard Business Review (December 2014), https://hbr.org/2014/12/getting-virtual-teams-right.

Chapter 9: Lead with Empathy

1. Dan Schawbel, “David Ortiz: From a Dominican Upbringing to 3-Time World Series Champion,” Forbes, May 16, 2017, https://www.forbes.com/sites/danschawbel/2017/05/16/david-ortiz-from-a-dominican-upbringing-to-3-time-world-series-champion/#6c7a11e877a8.

2. Quoted in Jennifer Oldham and Liz Willen, “Are Texting, Multitasking Teens Losing Empathy Skills? Some Differing Views,” HechingerEd, June 10, 2011, http://hechingered.org/content/are-texting-multitasking-teens-losing-empathy-skills-some-differing-views_4002/.

3. Drake Baer, “An MIT Researcher Found 2 Scary Things That Happen When You’re on a Phone All Day,” Business Insider, October 20, 2015, http://www.businessinsider.com/mit-researcher-sherry-turkle-says-phones-make-us-lose-empathy-2015-10.

4. “Maya Angelou > Quotes > Quotable Quote,” Goodreads, n.d., https://www.goodreads.com/quotes/5934-i-ve-learned-that-people-will-forget-what-you-said-people.

5. “2006 Northwestern Commencement—Sen. Barack Obama,” NorthwesternU, July 15, 2008, https://www.youtube.com/watch?v=2MhMRYQ9Ez8.

6. Jeff Cox, “CEOs Make 271 Times the Pay of Most Workers,” CNBC, July 20, 2017, https://www.cnbc.com/2017/07/20/ceos-make-271-times-the-pay-of-most-workers.html.

7. Maya Kosoff, “Mass Firings at Uber as Sexual Harassment Scandal Grows,” Vanity Fair, June 6, 2017, https://www.vanityfair.com/news/2017/06/uber-fires-20-employees-harassment-investigation.

8. Maeve Duggan, “Online Harassment 2017,” Pew Research Center, July 11, 2017, http://www.pewinternet.org/2017/07/11/online-harassment-2017/.

9. “2017 WBI US Survey: Infographic of Major Workplace Bullying Findings,” June 24, 2017, http://www.workplacebullying.org/tag/bullying-statistics/.

10. Dawn Giel, “Wells Fargo Fake Account Scandal May Be Bigger Than Thought,” CNBC, May 12, 2017, https://www.cnbc.com/2017/05/12/wells-fargo-fake-account-scandal-may-be-bigger-than-thought.html.

11. Andre Lavoie, “How to Get Rid of Toxic Office Politics,” Work Smart, Fast Company, April 10, 2014, https://www.fastcompany.com/3028856/how-to-make-office-politicking-a-lame-duck.

12. Jamil Zaki, “What, Me Care? Young Are Less Empathetic,” Scientific American, January 1, 2011, https://www.scientificamerican.com/article/what-me-care/.

13. Justin Bariso, “This Email from Elon Musk to Tesla Employees Is a Master Class in Emotional Intelligence,” Inc., June 14, 2017, https://www.inc.com/justin-bariso/elon-musk-sent-an-extraordinary-email-to-employees-and-taught-a-major-lesson-in.html.

14. Almie Rose, “One Woman’s Brave Email Is Helping to Break the Mental Health Stigma,” attn:, July 10, 2017, https://www.attn.com/stories/18200/how-email-helping-break-mental-health-stigma.

15. Harry McCracken, “Satya Nadella Rewrites Microsoft’s Code,” Fast Company, September 18, 2017, https://www.fastcompany.com/40457458/satya-nadella-rewrites-microsofts-code.

16. Belinda Parmar, “Want to Be More Empathetic? Here’s Some Advice from a Navy SEAL,” World Economic Forum, December 13, 2016, https://www.weforum.org/agenda/2016/12/what-a-navy-seal-can-teach-business-leaders-about-empathy/.

17. Anne Loehr, “Seven Practical Tips for Increasing Empathy,” Blog, April 7, 2016, http://www.anneloehr.com/2016/04/07/increasing-empathy/.

18. “Patient Photos Spur Radiologist Empathy and Eye for Detail,” RSNA Press Release, December 2, 2008, http://press.rsna.org/timssnet/media/pressreleases/pr_target.cfm?ID=389.

19. Adam M. Grant, “The Significance of Task Significance: Job Performance Effects, Relational Mechanisms, and Boundary Conditions,” Journal of Applied Psychology 93, no. 1 (2008): 108–124, doi:10.1037/0021-9010.93.1.108.

20. Craig Dowden, “Forget Ethics Training: Focus on Empathy,” Financial Post, February 27, 2015, http://business.financialpost.com/executive/c-suite/forget-ethics-training-focus-on-empathy.

21. Businessolver.com, “Empathy at Work: Why Empathy Matters in the Workplace,” Businessolver, n.d., https://www.businessolver.com/executive_summary#gref.

22. Shalini Misra, “New Study Shows Putting Cell Phones out of Sight Can Enhance In-Person Conversations,” Virginia Tech, August 7, 2014, https://vtnews.vt.edu/articles/2014/08/080714-ncr-misrasmartphonestudy.html.

23. P. Mulder, “Communication Model by Albert Mehrabian,” ToolsHero, 2012, https://www.toolshero.com/communication-skills/communication-model-mehrabian/.

24. William A. Gentry et al., “Empathy in the Workplace,” 2016, http://www.ccl.org/wp-content/uploads/2015/04/EmpathyInTheWorkplace.pdf.

25. Stephanie Zacharek et al., “TIME Person of the Year 2017: The Silence Breakers,” Time, December 7, 2017, http://time.com/time-person-of-the-year-2017-silence-breakers/.

26. “BBC—Sexual Harassment in the Work Place 2017,” ComRes, November 12, 2017, http://www.comresglobal.com/polls/bbc-sexual-harassment-in-the-work-place-2017/.

27. Karishma Vaswani, “The Costs of Sexual Harassment in the Asian Workplace,” BBC News, December 13, 2017, http://www.bbc.com/news/business-42218053.

28. “The Reckoning: 2017 & Sexual Misconduct,” Challenger, Gray & Christmas, Inc., February 2, 2018, http://www.challengergray.com/press/press-releases/reckoning-2017-sexual-misconduct.

29. Kristine Phillips, “Lawmaker Who Led #MeToo Push Accused of Firing Aide Who Wouldn’t Play Spin the Bottle,” Washington Post, February 20, 2018, https://www.washingtonpost.com/news/post-nation/wp/2018/02/19/lawmaker-who-led-metoo-push-invited-staffer-to-play-spin-the-bottle-complaint-says/?utm_term=.1edecbc20392.

30. Madeleine Aggeler, “Facebook and Google Employees Can Ask Each Other Out Once, but Only Once,” The Cut (blog), New York Magazine, February 6, 2018, https://www.thecut.com/2018/02/facebook-employees-can-ask-each-other-out-once-but-only-once.html.

31. Sue Shellenbarger, “Is It OK for Your Boss to Hug Your Intern?,” Wall Street Journal, February 13, 2018, https://www.wsj.com/articles/at-the-office-talking-about-sexual-harassment-is-still-tough-1518532200.

Chapter 10: Improve Employee Experiences

1. Dan Schawbel, “Stanley McChrystal: What the Army Can Teach You About Leadership,” Forbes, July 13, 2015, https://www.forbes.com/sites/danschawbel/2015/07/13/stanley-mcchrystal-what-the-army-can-teach-you-about-leadership/#4c295ce972d5.

2. “Radical Innovation in Firms Across Nations: The Preeminence of Corporate Culture,” Journal of Marketing (December 2008), http://faculty.london.edu/rchandy/innovationnations.pdf.

3. Dan Schawbel, “Peter W. Schutz on Becoming the CEO of Porsche,” Forbes, August 24, 2012, https://www.forbes.com/sites/danschawbel/2012/08/24/peter-w-schutz-on-becoming-the-ceo-of-porsche/#653e257815f4.

4. Wikipedia, s.v. “Peter Schutz,” accessed November 6, 2017, https://en.wikipedia.org/wiki/Peter_Schutz#cite_note-8.

5. Mitchell Hoffman et al., “The Value of Hiring Through Employee Referrals in Developed Countries,” IZA World of Labor, June 2017, doi:10.15185/izawol.369.

6. Michael Housman, “Enemies to Allies: 6 Ways Employee Relationships Affect the Workplace,” LinkedIn, April 22, 2015, https://www.linkedin.com/pulse/enemies-allies-6-ways-employee-relationships-affect-the-workplace/.

7. Craig Knight and S. Alexander Haslam, “The Relative Merits of Lean, Enriched, and Empowered Offices: An Experimental Examination of the Impact of Workspace Management Strategies on Well-Being and Productivity,” Journal of Experimental Psychology: Applied 16, no. 2 (2010): 158–172, doi:10.1037/a0019292.

8. “The Importance of a Pleasant Workspace,” Workplace Property, n.d., www.industrial-space-to-let.co.uk/the-importance-of-a-pleasant-workspace.html.

9. Rose Hoare, “Are Cool Offices the Key to Success?,” CNN, August 10, 2012, https://www.cnn.com/2012/08/10/business/global-office-coolest-offices/index.html.

10. Future Workplace and Beyond.com, “The Active Job Seeker Dilemma Study,” April 19, 2016, http://workplacetrends.com/the-active-job-seeker-dilemma-study/.

11. Josh Bersin et al., “The Employee Experience: Culture, Engagement, and Beyond,” Deloitte Insights, February 28, 2017, https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2017/improving-the-employee-experience-culture-engagement.html.

12. IBM and Globoforce, “The Employee Experience Index,” October 4, 2016, http://www.globoforce.com/wp-content/uploads/2016/10/The_Employee_Experience_Index.pdf.

13. Future Workplace and Beyond.com, “The Active Job Seeker Dilemma Study.”

14. “Retreats Build Teams, but Only 20% of Companies Use Them,” CPA Practice Advisor, July 26, 2017, http://www.cpapracticeadvisor.com/news/12354785/retreats-build-teams-but-only-20-of-companies-use-them.       

Conclusion: Become More Human

1. Dan Schawbel, “Dr. Oz: What He’s Learned from Over a Decade in the Spotlight,” Forbes, September 18, 2017, https://www.forbes.com/sites/danschawbel/2017/09/18/dr-oz-what-hes-learned-from-over-a-decade-in-the-spotlight/#438e9a336c5b.

2. “An Open Letter: Research Priorities for Robust and Beneficial Artificial Intelligence,” Future of Life Institute, January 2015, https://futureoflife.org/ai-open-letter.

3. “Tim Cook’s MIT Commencement Address 2017,” MIT, June 9, 2017, https://www.youtube.com/watch?v=ckjkz8zuMMs.

4. “Facebook CEO Mark Zuckerberg Delivers Harvard Commencement Full Speech,” Global News, May 25, 2017, https://www.youtube.com/watch?v =4VwElW7SbLA.

5. Future Workplace and Virgin Pulse, “The Work Connectivity Study,” to be published November 13, 2018, at http://workplacetrends.com/the-work-connectivity-study/.

6. Future Workplace and Konica Minolta, “The Workplace of the Future Study,” November 29, 2016, http://workplacetrends.com/workplace-of-the-future-study/.

7. Tae Kim, “McDonald’s Hits All-Time High as Wall Street Cheers Replacement of Cashiers with Kiosks,” CNBC, June 22, 2017, https://www.cnbc.com/2017/06/20/mcdonalds-hits-all-time-high-as-wall-street-cheers-replacement-of-cashiers-with-kiosks.html.

8. Jeremy Kahn, “Domino’s Will Begin Using Robots to Deliver Pizzas in Europe,” Bloomberg, March 29, 2017, https://www.bloomberg.com/news/articles/2017-03-29/domino-s-will-begin-using-robots-to-deliver-pizzas-in-europe.

9. Rachael King, “Newest Workers for Lowe’s: Robots,” Wall Street Journal, October 28, 2014, https://www.wsj.com/articles/newest-workers-for-lowes-robots-1414468866.

10. John Markoff, “‘Beep’ Says the Bellhop,” New York Times, August 11, 2014, https://www.nytimes.com/2014/08/12/technology/hotel-to-begin-testing-botlr-a-robotic-bellhop.html.

11. Neil Connor, “Legal Robots Deployed in China to Help Decide Thousands of Cases,” Telegraph, August 4, 2017, https://www.telegraph.co.uk/news/2017/08/04/legal-robots-deployed-china-help-decide-thousands-cases/.

12. Sophia Yan, “A.I. Will Replace Half of All Jobs in the Next Decade, Says Widely Followed Technologist,” CNBC, April 27, 2017, https://www.cnbc.com/2017/04/27/kai-fu-lee-robots-will-replace-half-of-all-jobs.html.

13. Alex Gray, “Goodbye, Maths and English. Hello, Teamwork and Communication?,” World Economic Forum, February 16, 2017, https://www.weforum.org/agenda/2017/02/employers-are-going-soft-the-skills-companies-are-looking-for/.

14. Dan Schawbel, “Geoff Colvin: Why Humans Will Triumph over Machines,” Forbes, August 4, 2015, https://www.forbes.com/sites/danschawbel/2015/08/04/geoff-colvin-why-humans-will-triumph-over-machines/2/#134eb10b2b54.

15. Mike R. Morrison and Neal J. Roese, “Regrets and the Need to Belong,” PsycEXTRA Dataset, n.d., http://journals.sagepub.com/doi/abs/10.1177/1948550611435137.