Contents

	Introduction
	Notes on the Japanese Language
	Preface
1	Origins of Japanese Etiquette
2	The Role of Harmony
3	The Vertical Society
4	Samurai Legacies
5	Language in Japanese Etiquette
6	The Use of Names
7	Using Titles
8	When & How to Bow
9	Shaking Hands the Japanese Way
10	The Protocol of Seating
11	Dining Etiquette
12	The Japanese Way of Drinking
13	Paying Bar & Restaurant Bills
14	Public Etiquette
15	Electronic Etiquette
16	Using (& Surviving) Public Transportation
17	Bath & Toilet Protocol
18	The Importance of Gift Giving
19	Japan’s Home-Visiting Etiquette
20	Tea Ceremony Protocol
21	Japan’s Festival Culture
22	The Importance of the Apology
23	Expressing Appreciation
24	Dating in Japan
25	Wedding Customs
26	Wakes, Funerals & Memorial Services
27	Shrine & Temple Etiquette
28	Inns as Portals to Japan’s Past
29	The Art of Arts & Crafts
30	People-Watching
31	Japan’s Greening
32	Business in Japan
33	Business Etiquette—the Younger Generation
34	The Changing Role of Foreigners in the Workplace
35	Introductions & Relationships
36	Name Cards & How to Exchange Them
37	Vague Language
38	Criticism Taboos
39	The Pitfalls of Praise in Japan
40	Sayonara—“If it must be so!”
	Glossary of Useful Terms
	Glossary of IT Terms
	Index