Contents

1. Cover
2. Title
3. Copyright
4. Dedication
5. Epigraph
6. INTRODUCTION: MAKE A DUCK
7. PART I: MISERY IN THE MAZE
   1. CHAPTER ONE: UNHAPPY IN PARADISE
   2. CHAPTER TWO: THE NEW OLIGARCHS
   3. CHAPTER THREE: A VERY BRIEF HISTORY OF MANAGEMENT SCIENCE (AND WHY YOU SHOULDN’T TRUST IT)
   4. CHAPTER FOUR: WHO’S AFRAID OF SILICON VALLEY?
8. PART II: FOUR FACTORS OF WORKPLACE DESPAIR
   1. CHAPTER FIVE: BUILDING THE WORKFORCE OF THE FUTURE (OR: SORRY, YOU’RE OLD AND WE’D LIKE YOU TO LEAVE)
   2. CHAPTER SIX: MONEY: “GARBAGE AT THE SPEED OF LIGHT”
   3. CHAPTER SEVEN: INSECURITY: “WE’RE A TEAM, NOT A FAMILY”
   4. CHAPTER EIGHT: CHANGE: “WHAT HAPPENS IF YOU LIVE INSIDE A HURRICANE THAT NEVER ENDS?”
   5. CHAPTER NINE: DEHUMANIZATION: “THINK OF YOURSELF AS A MACHINE WITHIN A MACHINE”
9. PART III: THE NO-SHIT-SHERLOCK SCHOOL OF MANAGEMENT
   1. CHAPTER TEN: THE BATTLE FOR THE SOUL OF WORK
   2. CHAPTER ELEVEN: BASECAMP: BACK TO BASICS
   3. CHAPTER TWELVE: MANAGED BY Q: “EVERYBODY CLEANS”
   4. CHAPTER THIRTEEN: KAPOR CAPITAL: CONSCIOUS CAPITALISTS
   5. CHAPTER FOURTEEN: THE SOCIAL ENTERPRISE MOVEMENT
   6. EPILOGUE: CAN ZEBRAS FIX WHAT UNICORNS HAVE BROKEN?
10. ACKNOWLEDGMENTS
11. SELECTED BIBLIOGRAPHY
12. Newsletters

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