The Model has 5 maturity levels and 11 competencies, which
are divided into three groups: core solution competencies, advanced
solution competencies (both of which are oriented toward the
technological, tool-based side), and readiness competencies (oriented
toward the environmental, human-based side).
The maturity levels follow the five-level standard set out in the
Capability
Maturity Model (see Table 1-1)
and many other models, and describe the processes around implementation of
the platform. These levels and competency definitions are not specific to
SharePoint 2010, but can be used for 2010, and will be updated when the
features of Wave 15 are released from Non-Disclosure.
Table 1-1. SharePoint maturity levels
Level | Definition |
|---|
500 | The area is functioning
optimally and continuous improvement occurs based on defined and
monitored metrics. Return on investment (ROI) is
demonstrable. |
400 | The area is centrally
supported, standardized, and implemented across the entire
organization. Governance is defined and understood and
followed. |
300 | The way the area is
implemented is defined and/or standardized, but not in use across
the entire organization. Governance is defined, but may not be
widely understood or followed. ROI is considered. |
200 | The area is managed by a
central group (often IT), but the focus and definition varies by
functional area or is limited to a single area. |
100 | The starting point of
SharePoint use. |
The core competencies are where organizations typically focus first, because they
tend to yield greater results with lower investment and often serve as an
update to systems or functionality with which the business is already
familiar. Table 1-2 describes the
core SharePoint competencies.
Table 1-2. Core SharePoint competencies
Competency
name | Definition |
|---|
Publication | Presentation of content in SharePoint for
consumption by a varied audience of authenticated users. Areas of
focus include navigation, presentation of content (static vs.
personalized), content organization and storage, customizations to
the template, and approvals and workflow. |
Collaboration | Multiple individuals working jointly within
SharePoint. Areas of focus include provisioning and
deprovisioning, templates, organization (finding a site),
archiving, and using SharePoint’s capabilities (for example,
versioning and document management, task management, calendar
management, discussion thread, surveys, and
workflow). |
Business
Process | Linked business activities with a defined trigger and
outcome, standardized by SharePoint and/or custom automated
workflow processes. Areas of focus include data (unstructured and
structured), workflow, user security and roles, reporting and
analytics, tracking and auditing, process modeling and simulation,
and process optimization. |
Search | The ability to query indexed content and return
results that are ranked in order of relevance to the search query.
Areas of focus include scopes, display of results, optimization,
integration and connectors, and performance. |
The advanced competencies (described in Table 1-3) are so named because they
tend to be simultaneously more culture-changing and more
resource-intensive. They may introduce concepts or functionality that are
new to the End Users.
Table 1-3. Advanced SharePoint competencies
Competency
name | Definition |
|---|
People and
Communities | The human capital of the organization as represented
in SharePoint by profiles, MySites, and community spaces (the
virtual spaces that support particular areas of interest that may
span or fall outside the organizational structure). |
Composites and
Applications | Custom solutions specific to the needs of the
business (traditionally served by paper forms, Excel spreadsheets,
and/or Access databases) that may be accomplished by multiple
technologies working together. |
Integration | Line of business data and/or content from a separate
Content Management System (CMS) integrated with the system,
allowing users to self-serve in a controlled yet flexible manner.
Maturity proceeds through integration with a single system,
multiple systems, data warehouse, and external (partner, supplier,
or industry) data. |
Insight | The means of viewing business data in the system.
Maturity proceeds through aggregation of views, drill-down and
charting, actionability, and analytics and
trending. |
The Readiness competencies (described in Table 1-4) are common to most technology
systems, and are critical to a successful SharePoint
implementation.
Table 1-4. Readiness competencies
Competency
name | Definition |
|---|
Infrastructure and
Administration | The hardware and processes that support the system.
Areas of focus include farm planning, server configuration,
storage, backup and restore, monitoring, and
updates. |
Staffing and
Training | The human resources that support the system and the
level of training with which they are provided. |
Customizations | Custom development and/or third-party products that
extend the out-of-box functionality of the system. Areas of focus
include development environment, management of source code, method
of build and deployment, testing, and development
tier. |
Together, the 11 competencies and the 5 levels create a matrix,
shown in Figure 1-2, that
describes the best practices and indicators for each competency
level.
