Figures and Tables

Chapter 1Figure 1.1: The Cynefin Framework

Chapter 2Table 2.1: A Sampling of Cognitive Biases

Table 2.2: Model I and Model II Theories of Action Compared

Figure 2.1: Effectiveness of Different Modes of Communication

Figure 2.2: The Four Rs

Figure 2.3: Norbert’s Annotated Conversation

Chapter 3Figure 3.1: The Ladder of Inference

Chapter 4Table 4.1: Examples of Normalized Deviance

Table 4.2: Coherence Busting in Action

Figure 4.1: The Fear Chart

Chapter 5Table 5.1: Positions and Possible Interests

Table 5.2: Product Insights

Chapter 6Figure 6.1: The Tilted Slider

Chapter 7Table 7.1: Theory X and Theory Y

Figure 7.1: Bungay’s Three Gaps