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A Star, 288
A.T. Kearney, 184, 285
Abraham, Mathew, 307, 309–10, 331, 333, 335–36, 339
absenteeism, 41, 292, 295
accountability, xii–xiii, 148, 257.
See also transparency and objectivity
Ad Hoc Committee on Automobile Industry, 4n, 5
Advani, L.K., 120
advertising, advertisement
campaign, 102, 107, 208, 248, 252, 258, 270, 282, 358
after-sales network, 243–44, 247– 48, 254, 257, 260, 279
Agnelli, Gianni, 24
allegations and charges, 97, 149– 57
against Indira Gandhi, 1, 10, 15
allotment process, 86–88
Allwyn, 103
Alto, 115–16, 123, 131, 179, 240, 336
aluminium radiators, 126
Ambassador, 2, 18, 20, 32, 55, 71–74, 85, 96, 104, 164, 177, 219, 262
Amtek Auto, 215
Anzen Electricals, 84, 93
Aonuma, T., 37
Apollo Tyres Ltd, 8, 225
Arora, V.K., 83–84
Artioli, Romano, 116, 123
Arya, S.K., 224n Asahi Glass Co, Japan, 224n, 225
Asahi India Glass, 224
Ashok Leyland, 211
Association of Indian Automobile Industry (AIAM). See Society of Indian Automobile Industry
Association of Overseas
Technical Scholarships (AOTS), 78–79
Assurance Committee of Rajya Sabha, 149–53, 173
Automobile Association of Upper India (AAUI), 71
automobile component industry, 201, 235, 241
automobile industry in India, 3– 5, 15, 17, 24, 97, 120, 124, 171, 203, 215, 241, 243, 244–45, 247;
modernization, 13, 83, 190, 197, 242, 288
automobile policy of India, 10, 161–62
Automotive Research
Association of India (ARAI), Pune, 76, 177
AvtoVAZ, 112
Ayodhya movement, 120
B.M. Labroo and Associates, 224n
B.P. Mandal Commission Report, 120
Bachchan, Amitabh, 286
Badal, Sukhbir Singh, 172
Badarpur Thermal Power Station, 66
Bajaj Automobiles Limited, 105
Bakht, Sikandar, 171–73
balanced scorecard system, 287–88
Baleno, 178
Banerjee, Milon, 152
bank borrowings, 280
Bansi Lal, 8
bar code system, 267
Bhagwati, P.N., 168
Bharat Electronics, 355
Bharat Forge, 203, 211, 215, 217, 238
Bharat Gears, 225, 228
Bharat Heavy Electricals Ltd (BHEL), 16–17, 21, 51, 60, 62, 67, 135, 289, 303, 316
Bharat Seats, 224
Bharat Stage I. See Euro-I norms Bharatiya Janata Party (BJP), 120, 171, 172
Bhaskarudu, R.S.S.L.N., 135, 141, 146–47, 158, 165–68, 171, 173, 178, 179, 315, 335–36
Bhondsi land purchase, 311–12
Bhullar, M.S., 109
Bhure Lal, 176
Billimoria, S.B., 185
black marketing phenomena, 74, 259–63
booking(s), 86, 259
deposits, 97
interest on, 262
manipulations, 259–60
brand building, 282
British Leyland, 18, 26, 38, 41
Bugatti, 116
bureaucracy, 2, 41, 52, 236, 246, 350
Cabinet Committee for
Appointments (CCA), xiv, 17
Cabinet Committee for
Economic Affairs (CCEA), 44
Calvi, G., 27
canteen, common for all employees, 298
capacity utilization, 44, 57, 336
Caparo Maruti, 224
car loans, 73, 122
Central Board of Excise and
Customs, 133
Central Bureau of Investigation (CBI), 150–51, 153–56, 216, 312
Central Electricity Authority (CEA), 66
Centre for Science and Environment (CSE), 176
Chakkarpur colony, 310–12
Chakravarty, Sukhamoy, 45
Chanana, Charanjit, 7n, 9n, 11n, 16, 20
Chandra, Ashok, 137
Chandrashekhar, 150, 311
Charade, 32, 35
Charat Ram, 163
Chardonnet, A., 115
Chardonnet, Patrick, 115
Charmant, 32, 35
Chautala, Om Prakash, 306–07
Cheap Car Committee and Low
Cost Car Committee, 6, 16
Chidambaram, M.A., 8
Chloride India.
See Exide Industries
Chopra, Raj, 248, 310
Cielo, 162
Citibank, 285
Coca-Cola, 8
Colt, 34
Common Cause, 87
communication network, 312–14
Communist Party of India (CPI), 335
Companies Act (1956), xiii, 48, 151–52
Company Law Board (CLB), 152–53
Competent Motors, 248, 286
competition, 3, 4, 25, 60, 69, 92, 103, 111, 161, 164, 169, 176, 183, 192, 196, 197, 224, 251, 254, 267–69, 271, 277, 279, 282, 284, 286, 289, 319, 339, 357
competitiveness, 120, 173, 229, 290, 357, 358
completely knocked down (CKD) kit, 19, 26, 28, 32, 38, 41, 51–53, 74, 97, 127, 147, 149, 156, 163, 206, 208, 211, 232, 358
component manufacturers in Japan, 216
computerization, 66, 334
computerized delivery lists, 259–60
Confederation of Indian Industry (CII), 172, 234, 357
Congress party, 10–11, 15, 126, 138, 251, 303, 306
Constitution of India, xviii, 200
Directive Principles of State Policy, xix
consumer issues, 87
Contessa, 104
Continental Tyres, 38
Controller of Capital Issues (CCI), 128–29
conveyor belt systems, 50, 65, 82-83
corporate governance, 142, 189
corporate identity campaign, 255
corruption, xi, xvi, 155, 259, 311
Corsa, 175
cross-functional teams (CFTs), 355–56
Cuore, 32, 35
custom duty, 109, 121, 133, 241
customer complaints tracking system, 264–65
convenience, 183
education campaign, 275
orientation, 111, 243ff
satisfaction, 141, 257, 263, 267, 282, 284
service, 3, 111, 196
D.S. Gupta Committee, 10
Dadachanji, J.B., 52
Daewoo Motors, 162, 169, 175, 283
Daifuku floor conveyor, 83
Daihatsu Motors, 30–39
Daikin, C.K., 278
Daimler-Benz, 26
Das, Tarun, 171
Dasgupta, Gurudas, 335
Datta, K.K., 303–04
DCM, 103
DCM-Daewoo joint venture, 162
dealer(s), dealership network, 3, 9, 36, 39, 71, 73, 77, 86–88, 90– 91, 100, 111, 115, 117, 126, 154, 157, 181, 183–84, 189, 215, 244–88
management system, 254, 281
performance, 287–88
debt-equity ratio, 44, 49, 138–39, 143–44
decision-making process, 313, 320, 321–23, 348, 350
Delhi Electric Supply
Undertaking (DESU), 66
Delhi Flying Club, 11
demand-supply gap, 111, 259, 261
Denso Corporation, 154
Desai, Ashok, 152
Deshpande, R.D., 218, 227, 231, 237
Development Council for Automobiles and Allied Industries, 44
Dewan, V.K., 157
Dham, Arvind, 215
Directorate-General of Technical Development (DGTD), 193–94, 201, 227
DLF, 55
domestic market, 111–12, 164
DSP Financial Consultants (Merrill Lynch), 144
Dunlop, 220
Dzire, 288
economic crisis (1991), 120–21, 139
economies of scale, 140, 207
Eicher Goodearth, 103
Eicher Motors, 63
Emergency (1975), 9–10
emission norms for cars, 123, 176
in Europe, 122, 117, 241
employees’ restructuring, 340
engineering and development capabilities, 124, 175
environmental management, 178
Ernst & Young (E&Y), 185
Escorts, 31, 36
Esteem, 134, 147, 177, 283
Euro-I norms, 176–77
European Union (EU), 134
Exide Industries, 191–92
Export Promotion Capital Goods
Scheme, 133
export-linked concessions, 123
5S (Seiri, Seiton, Seiso, Seiketsu and Shitsuke), 354
family-owned companies, 296
Fernandes, George, 171
Fiat, 1, 24, 26–27, 104. See also Premier Padmini
Fiat Co, 24, 26–27, 35, 116
financial reward system, 318, 319
financing cars, 285–86
Ford Motor Company, 6–7, 18, 29–30, 126, 163
Ford, Henry, 7
foreign direct investment (FDI), 125–26
foreign exchange, 194
balancing, 112, 163
reserves, 119–20
Foreign Investment Promotion Board (FIPB), 187
foreign technical collaboration agreements, 192
fuel-efficiency norms, 23, 24, 76, 85, 102, 103
Fuji Heavy Industries, 31
G. Mackenzie & Co., 3
Gandhi, Indira, ix, 1–2, 12, 15–16, 17, 21, 34, 40, 42, 94–95, 126, 127, 214, 221, 243, 342, 344
Gandhi, Rajiv, 12, 17–19, 34, 106
Gandhi, Sanjay, ix, 1–2, 7–13, 15, 33, 54–55, 59, 61, 64, 70, 95, 127, 321, 342, 344
Ganga Automobiles, 248
Gas Authority of India Limited (GAIL), 67–68
Gasan, J.A., 117
GE Capital, 272, 286
gear production, 146–47
General Motors, 3, 39, 47, 119, 162, 171, 175
General Motors India, 3
Gillette India, 341
golden handshake scheme, 340
Golf, 26, 118
Goodlass Nerolac, 215
government shareholding, 145–46
government role/intervention in Maruti’s affairs, 138–51, 157–60, 163
grading system, 323, 325
Gulf war, 1990, 120
Gupta, D.S., 10, 17, 24, 29, 39, 41, 46, 155
Gupta, L.K., 77, 80–81
Gypsy, 106–09, 117, 119–21, 137,
148, 164, 165, 169
Hahn, Carl, 38
Halasyam, A., 144, 147, 158
Haryana State Electricity Board
(HSEB), 66, 68–69
Heavy Industry/ies, Department/
Ministry, Government of India, 14, 16, 18, 20–22, 29, 44, 87, 127, 129, 136, 141, 149–50, 152, 159, 165, 170, 184–85, 187, 245, 337, 343
Hero Honda, 105, 215
Hidayatullah, M., 86
Hindu Undivided Family (HUF),
Hindustan Aeronautics, 6
Hindustan Computers Limited (HCL), 67
Hindustan Motors, Kolkata, x, 2, 4–6, 15, 76, 103–04, 106, 162, 177, 211, 249, 263, 349
HMT, 355
homologation of parts, 97, 114–17, 169
Honda Motors, 30–31, 43, 162–63
Honda Scooters Limited, 105
Housing Finance Development
Corporation (HDFC), 77
housing for employees, 308–10
human resource aspect, 189, 291, 315–17, 340–41
Hydraulics India, Chennai, 156, 215
Hyundai Motor Corporation, 163, 175, 178, 282–83
I.D.E.A. Institute, 26
ICICI, 144, 184
ICICI Securities, 128
import duty for components, 75
import, foreign exchange cost, 161
incentive scheme, 333–34, 338
India International Trade Fair (IITF), New Delhi, 1972, 9
India Tourism Development
Corporation (ITDC), 270
Indian Auto Safety Glass.
See Asahi India Glass
Indian Market Research Bureau (IMRB), 23, 73
Indian National Trade Union
Congress (INTUC), 303, 306
Indian Oil Corporation (IOC), 70
Indica, 26, 176–77
indigenization programme, 191, 222–23
Industrial Development Bank of
India (IDBI), 144
industrial development, 199
Industrial Employees (Standing
Orders) Act, 1946, 337–38
industrial relations, ix, 308
Industrial Training Institute (ITI), 64, 327
inflation, 120, 260
and interest rates, 131
information technology (IT), 86, 360–61
initial public offer (IPO), 184
intellectual property rights (IPRs), 218
International Council for
Arbitration (ICA), 168, 172–73
International Finance
Corporation (IFC), 49
international markets, 104, 112, 235
international standards of quality and service, 111
ISO, 109, 234, 236–37, 356; 9000, 356; 14001, 178
Isuzu Motors, 30, 104
IVECO, 26–27
J.D. Power Asia Pacific, 284
J.J. Impex, 271–72
Janata Dal, 306
Janata Party, 8, 10, 120, 171, 306
Japan and India, cultural difference, 78, 135
Japanese manufacturing practices, 238
system of harnessing, 313
work culture, 58–59, 62, 78–79, 82, 94, 111, 128, 135, 136, 180, 192, 209, 238, 253, 290– 91, 294–95, 297, 299, 301, 303, 314, 317, 321, 328, 348– 52, 354–55, 357–58, 360, 362
Jay Bharat Maruti, 224
Jensen and Nicholson, Kolkata, 12
Jha, L.K., 4n, 5, 16
Jindal, M.D., 224n job reservations for scheduled castes, scheduled tribes, 130–31
job rotation, 315–17
Johar, K.S., 84
Joint Venture Agreement, 168, 171, 216, 345
joint ventures, 224, 228–29, 231
Jonga, 108
Josts Engineering, 84
kaizen, 353, 355
Kalmadi, Suresh, 286
Kalyani Brakes, 217
Kalyani, Baba, 203, 211, 240
Kamath, K.V., 184
Kandla transportation case, 149, 153–54, 156, 252
Kansai Paints, Japan, 215
Kapoor, Arvind, 215
Kapur, D.V., 21, 29, 33, 38, 39, 72, 225, 228, 238, 240
Kapur, Ravi, 46
Kapur, Surinder, 199
Karunakaran, K., 138, 140, 143, 158–59, 173–74
Kawahara, N., 172
Kawasaki, 105
Kawasaki, M., 258
Khattar, Jagdish, 136, 158–60, 173, 176, 178–79, 186–89, 284– 85, 336
Kobayashi, T., 141, 182, 265
Koyo Seiko, 199, 238
KPMG, 185
Krishna Maruti, 224, 238
Krishnamurthy, V., xxi, 15–21, 24–27, 29, 31, 33–34, 38–40, 43, 46, 49–51, 60–61, 75, 77, 82–85, 93–94, 97–99, 111, 126– 28, 130, 154, 156, 196, 203, 205, 214, 222–23, 243, 244–45, 259, 289, 291, 296–98, 301–04, 308, 341, 347–49, 352, 357, 360– 61
Kumar, K., 109, 112–13, 115, 123, 158, 160, 170, 176, 227–28, 230– 31
labour productivity, 51–52
Labroo, B.M., 225
Lada, 112
land acquisition, 55, 65
left-hand-drive vehicles, 113, 134, 241
letter of intent (LoI), 7–8, 209–10, 251
liberalization, vii, 103, 124, 126, 163, 201, 268
licence agreements, 79, 137, 138, 142, 197, 345, 361
Life Insurance Corporation (LIC), 186
light commercial vehicles (LCVs), 20, 22, 35, 38, 106
loading/unloading components, 239
lobbying, 124
localization of components, 99–100, 147, 193–94, 199, 200, 206, 210, 214, 217–19, 227–29
machine utilization norms, 293
Machino Plastics, 224
Mahajan, Pramod, 172
Mahindra and Mahindra (M&M), 6, 106, 107
Mahindra Technologies, 67
maintenance, 11, 67, 145, 234, 327
costs, 278
prescribed schedule, 81, 89
preventive, 145, 292–93
Maitra, S., 300
MAN AG, 26
management, management
process, xv, 320
credibility, 353
costs and overheads, 140
workers, relation, 290, 301–02, 307, 339
managerial resources, 183
Manesar plant, 188–89, 190
Mangaldas, Amarchand, 168
Manickam, M., 215–16
manpower resources, 230
manufacturer’s quota, 87, 154
manufacturing
capacity, 232, 243–44, 278
costs, 235
industry, 290
plants, 188
processes, 197–98, 211, 213, 234–35, 238
Maran, Murasoli, 141, 159–60, 163, 168, 173–74
Mark Auto, 224–25
market, 73, 164
capitalization, 187
marketing and sales, 45, 49, 69–72, 96, 102, 131, 136, 154, 173, 182, 188–89, 244, 246–47, 269, 282, 315, 332, 359
and consumer satisfaction, 244
Maruti 1000, 119–22, 134
Maruti 800, 1, 41, 70–71, 76–102, 110, 112–17, 119, 122–23, 131– 32, 134, 137, 144, 148, 158, 164–65, 169, 175, 177, 179, 184, 194, 223, 282, 343
Maruti Authorized Service
Stations (MASS), 258, 276–77, 359
Maruti Countrywide, 272
Maruti Employees Educational Trust, 312
Maruti Genuine Accessories, 287
Maruti Genuine Parts (MGP), 275
Maruti Heavy Industries, 9
Maruti Heavy Vehicles, 9–11
Maruti Limited (Acquisition and Transfer of Undertakings) Act, 1980, 12
Maruti Motors Ltd, ix, 8–12, 15, 243
Maruti Sales and Service Delhi (MSSD), 270–71
Maruti Service Masters, 272–73
Maruti Suzuki Automobiles India Ltd (MSAIL), 186–90
Maruti Suzuki India Ltd., 37, 50, 190, 288
Maruti Udyog Employees Union (MUEU), 303–05
Maruti Udyog Limited (MUL), ix–x, 1, 13–14, 23, 49, 53, 55, 61–62, 129, 190 and Suzuki Motor Company, differences/relations, 136–38
Maruti Van, 70, 97–98, 100, 101
Marwah, Ved, 106
Mathur, V.K., 72, 157, 213–14, 218, 227, 231, 236–37, 239–40
Matiz, 162, 175, 283
Mazda Motor Corporation, 103, 225
Medgyessy, Peter, 112
Mehta, D.R., 14
memorandum of understanding (MOU), xix, 41–42, 47, 118, 161, 330, 332
Minica, 31, 34, 38, 41
Mitsubishi Motor Co., 30–31, 34–35, 39–41, 43, 103, 225
Mittal, Sat Paul, 251
Mittal, Sunil Bharti, 251
mobile delivery system, 276
modernization, 159, 168, 190, 201, 288
Modi Tyres, 38
Mohan Meakin, 8
Mohan, Kapil, 10
Mohan, V.R., 8, 10
Moolgaokar, Sumant, 15, 16, 20, 22, 24, 26, 33–34
Morris Ital, 28, 32, 38
Motherson Auto, 218
Motherson Sumi, 218
Motor Car Quality Enquiry
Committee, 1967, 3
MRF, 191–92, 220
Mukherjee, Pranab, 75
Mukherji, Anup, 141, 159, 166
multi-point fuel injection (MPFI) systems, 177
N2N, 286
Nabco, 218
Nakanishi, S., 37, 43, 187
Nanda, H.P., 31, 38
Nandy, Amitava, 65, 93
Nano, 6
Narain, Sunita, 176
National Thermal Power Corporation (NTPC), 21
nationalization of Maruti Motors
Limited, 13, 15, 33, 103, 127, 243, 342
Nayyar, Vineet, 67
NE-118, 104
Nehru, Arun, 12, 17, 21, 28–29, 32–34, 45, 243, 344
Nehru, B.K., 71
Nissan Motors, 6, 30, 31, 34–35, 39, 41, 43, 103–04, 225
non-resident Indians (NRIs), 155
NYK, 117
Omni, 102, 122, 137, 148, 164–65, 169, 184
on-the-job learning, 328
Opel, 162
open general licence (OGL), 121
operational freedom, 125
organizational structure, 324
organizational system in Japan, 321
original equipment manufacturers (OEMs), 195
outsourcing, 333
packing systems, 237
paint shop, 59, 66, 83, 191, 255
modernization, 145–46, 149
Pareek, Mayank, 269
performance and systems, new norms, 291
Peters, Ralph, 29–30
Peugeot, 18, 26, 28, 34–35, 41, 162, 358
phased manufacturing programme (PMP), 75, 121, 192–95, 198–99, 201, 203, 223
Planning Commission, 6, 20, 44–45, 126–27, 345
Project Appraisal Division, 44–45
Poddar, Sushil, 341
policy changes, 130
political factors, 252, 306, 345, 348–49, 362
pollution levels in Delhi, 176
power supply problem, 65–69
Prasad, T.R., 137, 151, 158, 174
pre-owned cars. See True Value pre-delivery inspection, 261–62
preferential equity issues, 128
Premier Automobiles, Mumbai, x, 2, 4–6, 15, 24, 26, 76, 103, 104, 106, 162, 177, 211, 249, 263, 343
Premier Padmini, 2, 55, 71, 72, 74, 85, 92, 165, 219, 262
Prevention of Corruption Act (PCA), 1988, xiv–xvi preventive maintenance closures, 292–93
price, pricing
determination, 206
escalation formulas, 51
decisions, xiv, 51–52, 72–78, 85, 110, 122, 230
policy, 278–79
private dealership network, 245–54, 267–68
norms for showrooms, 254–55, 268
private moneylenders, 212
private proprietorship, xii private sector, xi, 289
privatization, 127
product development committee, 183
product development plan, 118
product quality, 196
production
capacity, 293
costs, 19, 74, 75, 206, 236, 243
process, 210, 233–34
productivity, 51–52, 60, 78–79, 83, 85, 90, 118, 168, 180–82, 188, 210, 212, 233, 235, 257, 291, 307, 347, 362
bonus/incentive scheme, 118, 179, 330–32, 335
growth, 290
loss of, 145, 210, 213, 317, 327
and quality, 188, 205, 231, 236, 239, 290–92, 296, 301, 303, 308, 344, 356, 361
professionalism, 254
profitability, 122, 148, 204, 230, 254–55, 358
decline, 148, 284
linked incentive scheme, 179, 335
of dealers, 284
project management, 57
Public Enterprise Selection Board (PESB), xiv, 178
public interest, xvi–xvii, 74
Public Investment Board, 20, 44
public issue, 185
public sector undertaking (PSU), 10, 12–13, 21, 48, 62, 63, 77, 88, 118, 125, 127, 130, 148, 157, 174, 198–99, 205, 245, 270, 271, 285, 291–92, 294–95, 297, 308–10, 311, 314, 320–21, 323– 24, 331, 334, 343–45, 350, 352, 355, 359, 361–62
public-private partnership, 16
punctuality and discipline, 62, 78, 290, 293–95, 302, 353, 354
Pure Drinks, 8
quality and technology, 196
quality circle scheme, 318–20
quality control system, 108, 262
quality inspection (QI), 233–34
Rajan, K.S., 21
Rangaswamy, K., 92
Rao, J. Vengal, 113, 251–52
Rao, P.V. Narasimha, 151
Rattan Kapur & Associates, 224n Raval, V.M., 177
raw material, 227, 230, 291
cost disadvantage of
importing, 349
expenditure, 103
prices, 110, 122, 231
procurement, 234
shortage, 218
recruitment policy, 62, 64–65
Reddy, S. Jaipal, 149, 173
Rediffusion, 69, 102
rejections and reworking costs, 233
Renault, 6, 18–21, 24, 27, 28, 35, 41, 245, 346
research and development (R&D), 137, 142, 169–70, 188, 193, 202, 205, 242, 326
reservation policy, 206
Rico Auto, 215
RITES (Rail India Technical and Economic Services), 89–90
robots, use of, 50
Rohit Relan & Associates, 224n Rolls-Royce Motors, 2
Rover, 104
royalty issue, 137
rupee devaluation, 122
S-2A aircraft, 11
Sahyog Samiti, 312–13
Sai Service, 286
Saito, K., 173
Saito, Y., 132, 171, 173
sales, 97
decline, 121–22, 132, 134, 164, 175–76
and service networks, 273
and marketing, 182
operations, 271
organization, 281
Santosh Mohan Dev, 187
Santro 175, 178, 282–83
Sarma, E.A.S., 159
Sat Krishan Hanuman (SKH)
Metal, 224n Sawada, S., 31
Schmucker, Toni, 33, 38
Scooters India, 50, 63
Securities and Exchange Board of India (SEBI), 14
Sehdev, Kuldip, 116, 143
Seiketsu (cleanliness), 354
Seiko, Koyo, 224n, 225
Seiri (proper selection), 354
Seiso (cleaning), 354
Seiton (arrangement), 354
semi-knocked down (SKD) kit, 56, 80, 163, 191
Sen, Ashoke, 53
Sengupta, Prabir, 165–66, 171, 173, 174
servicing, 256–57, 263–67
Shakti Group, 215–16
Shankar, P., 171–72
Shinohara, A., 94
Shitsuke (discipline), 354
shop-floor work culture, 290, 328
Siddiqui, S.Y., 317
SIEL (Shriram Industrial Enterprises Ltd), 162
Singh, Ajit, 252–53
Singh, Charanjit, 8, 11
Singh, Dinesh, 6
Singh, Harpal, 1, 95, 96
Singh, K.P., 55
Singh, M.M., 65, 83
Singh, Raunaq, 225
Singh, Surendra, 129
Sinha, Shatrughan, 172
Sinha, Yashwant, 14
small-scale industries, 200–01
Smith, John F., 171
Society of Indian Automobile Industry, 103–04, 120, 122, 176
Sona Car Seats.
See Krishna Maruti Sona Koyo Steering, 199
Sona Steering Systems, 224–25, 238
Sorabjee, Soli, 168
spare parts, 277–78, 334
specifications, adherence to, 234
speculations and premiums, 259–63
staffing, 78–85
Standard Herald, 2, 34
Standard Motor Products India, Chennai, x, 2, 4, 104
State Trading Corporation (STC), 5
steering systems, 199
stock market, 187
Subaru, 31, 35, 39, 41
Subros Ltd, 154
Subscription and Amendment Agreement, 128
suggestion scheme, 317–18
Sugimori, J., 171, 173
Sumitomo Corporation, 30, 272–73
Sumitomo Wiring Systems, 218
Sunny, 31
Sunrise Auto Industries, 7
supply chain development, 189
Suri, Ashwini, 248
Suri, Lalit, 11, 154, 169
Suri, Ramesh, 154
Suri, Sagar, 11
Surinder Kapur & Associates, 224n Suzuki Metal India Limited, 190
Suzuki Motor Corporation (SMC), xxi, 1, 30–31, 36–43, 45–53, 57–59, 62, 64, 70–71, 76–80, 82–85, 97–100, 102–03, 106–10, 113–18, 120, 123–24, 125–29, 131–39, 141–49, 151– 52, 154, 159–60, 162, 164–74, 176–78, 181, 183–92, 194–95, 197, 199, 201–03, 208, 210–11, 216–19, 223–25, 227, 229–30, 234, 240, 244, 246–48, 251, 255– 56, 258, 261–62, 265–66, 269, 271, 273–74, 277, 279, 281–84, 288, 290–91, 308, 314, 317–19, 321, 327–29, 338–39, 342, 344, 345–48, 350, 354, 357–58, 360– 61, 362
Suzuki Powertrain India Limited, 190
Suzuki SS80, 41, 98
Suzuki, Osamu, 39–42, 43, 46, 49–52, 55, 57, 66–67, 77, 82– 83, 85, 99, 110, 113, 125–29, 132–33, 135–36, 139–43, 146, 149, 151–52, 160, 166–68, 174, 248, 301, 339, 342–43, 347
Swaraj Vehicles, 103
Swift, 288
SX4, 288
Sylvania Laxman, 8
3G (Genchi, Genbutsu and
Genjitsu), 354 3M (Muri, Muda and Mura), 354
Talwar, K.M., 224n Tariff Commission Report, 1956, 4
Tata Administrative Services, 24
Tata Motors, 6, 15, 26, 63, 173, 176, 211, 300
taxation, 110, 189
teamwork, 297, 299, 352–53
technological capability, 202
technology, ix, xx, 48, 58, 83, 105, 108, 126, 137, 147–48, 158, 168–69, 174, 187, 193–94, 196, 197, 200, 208–09, 212, 216, 218, 229, 237, 247, 326, 344
technology transfer, 53, 99, 146, 170, 192, 193
TELCO (Tata Engineering and
Locomotive Company).
See Tata Motors Tempo, 100
Thakkar, Manubhai H., 7
Thungon, P.K., 128, 138
Tiwari, Narayan Dutt, 20–21, 32–33, 34, 42, 50 72, 98, 251, 306
Tokyo Motor Show, 29
tool-down strike, 309, 331, 337.
See also unionism
tooling quality, 229–30
Toyota Motors, 30–31, 43, 103, 162, 225
training
facilities for mechanics, 248, 257
managers, 314
transfer pricing, 189
transit problems, 91
transparency and objectivity, 86, 127, 229, 240, 300–02, 361
transportation
costs, 89–90, 140–41
system, 68–93, 90, 218
True Value (pre-owned car sale after renovation), 285–87
Tsuda, Yoshikazu, 357
TVS group, 215
unemployment, 258–59
uniform for staff, 294, 297–98, 302, 304, 351, 353
unionism (trade unions), 60, 80, 93, 179–84, 290, 302–09, 313, 329–40
inter-union rivalry, 306
and management relations, 290, 307, 339
United Breweries, 225
United Front (UF), 159, 171
UTAC, 115
Varma, A.N., 143
Vauxhall Motors, 104
VEB Sachsenring, 112
vehicle dispatch planning and documentation, 334
Vendor Committee, 209
vendor(s), 191ff, 254, 263, 265, 277, 338
dealers and customers, 253, 349
development, 49, 196, 203, 208–09, 238, 248, 265
failures, 223
rating system, 212, 240
Vespa, 105
Volkswagen, 18, 26, 28–29, 33, 38–39, 118, 358
voluntary retirement scheme (VRS), 339–40
Wagon R, 178, 282–83, 288
Wheels India, 220
work culture, 62, 78, 79, 135, 180, 253, 290, 294–96, 317, 348– 52
Japanese, 354–55
worker identification, 298
worker participation, 307, 317
working capital, 77, 212, 228, 253
working hours, 293, 301, 335
workshops, workshop practices, 255–56, 268, 270–72
equipment, 248
World Bank, 21, 49
Yanase, M., 47
Zen, 123, 131–34, 138–39, 147, 177, 240–41, 283
project financing issue, 138–39
Zen Estilo, 288