Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at Harvard Business School. Formerly he was on the faculty of the Graduate School of Industrial Administration, Carnegie-Mellon University, where he also served as Dean from 1977 to 1983. He is the creator of the Harvard Business School video series Measuring Corporate Performance and the author or coauthor of more than 120 papers and ten books, including, with David Norton, The Balanced Scorecard: Translating Strategy into Action. Dr. Kaplan consults on the design of performance and cost management systems with leading companies worldwide. His research, teaching, consulting, and speaking focus on new performance management and measurement systems, primarily the Balanced Scorecard and Activity-Based Costing. He is the recipient of numerous honors, including the Outstanding Educator Award from the American Accounting Association and the Chartered Institute of Management Accountants (UK) Award for “Outstanding Contributions to the Accountancy Profession.” Dr. Kaplan serves on the boards of the Technion (Israel Institute of Technology) and the Balanced Scorecard Collaborative. He can be reached at rkaplan@hbs.edu.
David P. Norton is President of Balanced Scorecard Collaborative, Inc., a professional services firm that facilitates the worldwide awareness, use, enhancement, and integrity of the Balanced Scorecard. Previously he was the President of Renaissance Solutions, Inc., a consulting firm he co-founded in 1992, and of Nolan, Norton & Company, where he spent seventeen years as President. Dr. Norton is a management consultant, researcher, and speaker in the field of strategic performance management. With Robert Kaplan, he is the cocreator of the Balanced Scorecard concept, coauthor of four Harvard Business Review articles, and coauthor of The Balanced Scorecard: Translating Strategy into Action. He is a Trustee of Worcester Polytechnic Institute and a former Director of ACME (The Association of Consulting Management Engineers). He can be reached at dnorton@bscol.com.