Chapter 9
In This Chapter
Designing radio ads and audio podcasts
Figuring out cheaper, alternative ways to use video
Creating emotional TV ads, YouTube channels, and vlogs that show more than they tell
Many marketers are intimidated by video and audio and don’t use these powerful communication channels enough. National television advertising is expensive, of course, and only one out of a hundred marketers has the budget for it. For everyone else, there’s spot television and radio advertising (including in-store radio), Internet video advertising (including ads on YouTube and podcasts), demonstration videos on your website, video brochures whose links are sent to e-mail and digital cellphone addresses, large-screen TV displays at trade shows and conventions … the list goes on and on.
I want to encourage you to be open-minded about radio, video, and TV, because new and easier ways to produce in these media are emerging all the time, along with a growing number of low-cost ways to broadcast your ads. And even if you don’t use these commercial media, you can quite possibly create your own ways to share audiovisual information with prospects. In fact, more and more marketers use websites that communicate in digital video or with PowerPoint-type slides and radio-style voice-overs. Modern technology is making these media more flexible and affordable for all marketers.
Conventional wisdom says you have only three elements to work with when you design advertising for the radio: words, sound effects, and music. That’s true in a literal sense, but you can’t create a great radio ad unless you remember that you want to use those elements to generate mental images for the listener. And that means you can often perform the same basic plot on radio as on TV. Really. Radio isn’t as limited as people think — it’s just rarely used to full advantage anymore now that society’s love affair with radio has been eclipsed by its love of TV and movies.
For example, I own a collection of old radio shows featuring that amateur sleuth known as The Shadow. My children and I used to listen to these classic radio dramas repeatedly. Why were these old radio dramas so engaging? Because you could see the action so clearly as it unfolded. The script and sound effects (SF or SFX in radio lingo) create a string of powerful visual images in your mind as the story unfolds (note that the script tells you what supposedly makes the sound effects to make sure you can picture what’s going on).
“Oh no, the giant black cat is coming toward us! My God, its eyes are glowing!” (SF: Meeeowww. Snarl, snarl.) “Help, it’s backing me toward the edge of the roof of this ten-story building!” (SF: Snarl, spit, snarl.) “Look out, Margo. You’ll fall off!” (SF: Sound of falling, with a woman’s scream fading into the distance.)
You can see what’s happening, can’t you? A dangerous situation creates suspense with dialogue, sound effects, and narration just as well as if you could literally see the situation unfolding.
The following sections provide you with helpful information and options you should think about if you’re considering radio advertising for your business or product.
Radio offers a broader reach for less cash than other media in the United States (and many other nations as well), and I often find myself urging marketers to buy radio due to this incredible reach/value combination.
If you’re targeting adults, your audience is probably served fairly well by radio ads. However, younger listeners are tending to tune out radio in favor of their own playlists, which they download from the web and play on MP3 players, cellphones, tablets, and computers. Consequently, traditional radio no longer reaches the under-30 crowd as well as it used to, but web radio can be used effectively instead.
When creating your radio ad, you have the choice of being direct or indirect. Direct-action advertising aims to stimulate an immediate shopping response; on the flip side, indirect-action advertising informs listeners about a brand, store, or business. The most effective radio ads call for direct action (such as attending an event or picking up the phone), so you generally want to favor direct over indirect action goals for your radio ads.
The best way to go the direct route is to give out a web address (if the listener can remember that address easily) or a toll-free number in the ad. If you want to push people toward an event or blowout sale, use your radio ad to announce the event and drive attendance. Run announcements of events in the week leading up to them, not earlier. Early announcements are better made through print or web advertising (see Chapters 7 and 10, respectively), which allow people to clip or bookmark the ad. Radio ads tend to be forgotten after a few days, so keep them timely.
I like the fact that radio stations make a real effort to target specific audiences — after all, most advertisers try to do the same thing. With a little research, you can get good data, both demographic and lifestyle- or attitude-oriented, on radio audiences. And you can often find radio stations (or specific programs on those stations) that reach a well-defined audience that’s rich in those people you want to target.
Prefer data straight from the source? Simply call any local station and ask for its audited report on its listeners, a document the station gives a potential advertiser free of charge.
An audio podcast is a radio program that people may download and listen to at their convenience (however, many are subscribed to and broadcast on specific schedules). Podcasts play on a variety of portable media players, such as iPods or other MP3 players. You can also listen to a podcast on your computer and store it in iTunes or a similar music management program. For marketers, podcasts are a way to make informational or educational radio-style broadcasts available for anyone interested in them. You can advertise on other people’s podcasts (visit Podtrac’s site, www.podtrac.com, and click on Advertisers at the top to find out how) or you can try your hand at creating your own podcast.
Here are some tools you can use to produce your very own podcast:
You can also create video podcasts, terminology sometimes used to refer to on-demand video clips and web television series. Check out the later section “Identifying Less Expensive Ways to Use the Power of Video” for more info on video podcasts.
Web radio is audio programming delivered over the web on a regular daily schedule. It’s very much like traditional radio except that traditional radio is delivered over the airwaves. Listeners like web radio because it gives them more control and selection than traditional radio. This is good for advertisers because it means that audiences sort themselves out according to tastes and interests, allowing advertisers to target very well-defined groups of listeners — which makes reaching these groups quite economical. Also, web radio is inexpensive to produce (no costly radio transmitters here); low production costs translate into low ad rates.
Web radio is an increasingly good advertising option, reaching hundreds of millions of people each week. Visit web radio leaders such as Slacker (www.slacker.com), Live365 (www.live365.com), iTunes (www.apple.com/itunes), Spotify (www.spotify.com), or Pandora (www.pandora.com) to identify web radio stations that may match your customer base. These sites catalog thousands of web radio programs from the United States and elsewhere. Other companies act as brokers for radio ad buyers. TargetSpot (www.targetspot.com) makes it easy to place your own ads on appropriate web radio stations. Web radio ads can take the form of streaming audio or can be in the form of web page ads and banners, giving you multiple options. For instance, Spotify currently has seven different ad formats to choose from.
If you’re thinking of skipping this section because it’s about video, consider this: Video can cost $2,000 per minute to produce — or even $20,000 if you’re making a sophisticated national TV ad. But it can also cost $100 a minute or less. Most videos on YouTube are made for free by someone with a basic digital video camera. And although many YouTube videos look homemade, a surprising number of them are quite good.
Basically, if you think video is out of your ballpark, think again. You can (and probably should) make how-to instructional videos as well as video ads. The next two sections give you some helpful hints in preparing for your video shoot and making sure the actual shoot goes well — without you having to spend big bucks.
Shooting good video takes more than competent lighting, sound, and camerawork. You need to do some advance planning to optimize the shoot. Here are some tips to keep in mind if you decide to shoot video yourself:
For information on video editing and production, check out the many For Dummies books that help you better understand what’s involved. Or hire a media production firm (I’ve used MediaPro in San Francisco, California) that can do high-quality work at moderate rates. With plenty of smaller production firms around, try interviewing some in your area and getting samples of their work and price quotes — you may find that by the time you master the writing, shooting, and editing of a video, you’d rather have saved the time for other business activities and let an expert do it for a few thousand dollars or less.
Poor video quality due to lack of light. Inferior sound quality. Shaky camerawork. These are just some of the common problems plaguing amateur video. Avoid these pitfalls and create good-quality video (even if you’re using a camera that costs just a few hundred dollars) by doing the following:
Video ads must use great drama (whether funny or serious), condensed to a few seconds of memorable action. Think of a really powerful, moving, and memorable scene from a movie. How about (if you’re a Bogart fan) the scene from To Have and to Have Not, in which Lauren Bacall tells Humphrey Bogart, as she slinks out of his hotel room, that all he has to do is whistle if he wants her back. It’s one of the most well-known sequences in the movies.
These few seconds of drama etch themselves into the memory of anyone who watches that film because they feature a good script with just the right touch of just the right emotion, great acting, good camerawork, and a good set, plus the most important element of all — the suspense of a developing relationship between two interesting characters. You don’t need to achieve this level of artistry to make a good video ad, but you certainly need to achieve a higher-than-average level to stand out. The following sections cover important points to help you create compelling video ads.
Video ads look simple when you see them, but don’t be fooled — they aren’t simple at all. If you want to advertise with video, you need to make sure you know what you’re doing. Consider the following tips to help you as you begin the process:
Strapped for cash but still want some assistance? Film students at the nearest college with a film or media department are usually eager to help produce ads. To them, it’s an opportunity to show that they can do professional work. For you, it may be an opportunity to get near-professional work at very low prices. Just make sure the students and their professors agree upfront (in writing) that you own the finished product and can use it in your marketing.
As you may already be aware, emotion makes for highly effective advertising. Videos can do emotion better than any other medium because they can showcase the expressiveness of actors’ faces. So when you plan to use TV as your marketing tool, always think about what emotion you want your audience to feel.
Select an emotional state that fits best with your appeal and the creative concept behind your ad. Then use the power of imagery to evoke that emotion. (This strategy works whether your appeal is emotional or rational.) Always use the emotional power of video to prepare your audience to receive that appeal. Surprise. Excitement. Empathy. Anxiety. Skepticism. Thirst. Hunger. The protective instincts of the parent. You can create all these emotional states and more in your audience with a few seconds of good TV. A good ad generates the right emotion to prime viewers for your appeal. For instance, the classic Prudential commercial (“Own a piece of the rock”) is a strictly emotional appeal, designed to give viewers a feeling of permanence and dependability about the investment products the company pitches.
Some marketers measure their video ads based on warmth. Research firms generally define warmth as the good feelings generated from thinking about love, family, or friendship. Emotions, especially warm, positive ones, make TV ad messages far more memorable. Many marketers don’t realize the strength of this emotional effect because it can’t be picked up in the standard measures of ad recall. That is, in day-after recall tests, viewers recall emotional-appeal video ads about as easily as rational-appeal ads. But in-depth studies of the effectiveness of each kind of ad tend to show that the more emotionally charged ads do a better job of etching the message and branding identity in viewers’ minds.
Be sure to take full advantage of video’s other great strength: its ability to show. In a video ad, you can demonstrate a product feature, show a product in use, and do about a thousand other things just with your visuals. I recently went to YouTube to view a series of tests of blenders and juicers and discovered that I didn’t need to buy a higher-priced model to get good performance. I was able to see, right there on the screen, that some of the cheaper models outperformed their fancy counterparts. Seeing really is believing.
© John Wiley & Sons, Inc.
Figure 9-1: Roughing out a video ad on a storyboard.
You can use a great variety of styles in your video advertising. A celebrity can endorse the product. Claymation fruit can sing and dance about it. Animated animals can chase a user through the jungle in a fanciful exaggeration of a real-life situation. Imagination and videotape know no limits, especially with the growing availability of high-quality computerized animation and special effects at a reasonable cost. But some of the common styles work better — on average — than others in tests of ad effectiveness. Table 9-1 shows styles that are more and less effective.
Table 9-1 Comparing the Effectiveness of Common Ad Styles
More Effective Styles |
Less Effective Styles |
Humorous commercials |
Candid-camera style testimonials |
Celebrity spokespeople |
Expert endorsements |
Commercials with children |
Song/dance and musical themes |
Real-life scenarios |
Product demonstrations |
Brand comparisons |
Most studies show that both the humor and celebrity endorsement styles work best. So try to find ways to use these styles to communicate your message. On the other hand, making ads that are the exception to the rule may give you an edge, so don’t give up hope on other styles. Just make sure your ad lands well above average if you don’t want the rule of averages to apply to it.
Although it’s possible you may do TV ad buying, most marketing managers never do. Instead, they use a media buyer or ad agency and provide only general guidance as to where the ads should be placed. To manage media buying or direct buying ad time on TV, you need to know the answers to questions such as these: Which television venues work best for your ad? Should you advertise on a network or cable station? Should the ad run in prime time, evening, or late nighttime slots? What programs provide the best audience for your ad?
Audience size and characteristics are tracked and reported by Nielsen Media Research (nielsen.com). Nielsen’s viewer studies provide the following statistics by geographic area:
For example, say that a city has 800,000 TVHHs. If 200,000 (or 25 percent) of these TVHHs are tuned to a particular program, that program gets a rating of 25. If half of all televisions are on, then HUT equals 400,000 households (or 50 percent), and that program’s share of market is 200,000 ÷ 400,000, or 50 percent.
A gross rating point (GRP) is the total rating points achieved by your media schedule (all the times you run an ad over a specific period). When media buyers purchase a series of time blocks on TV for your ad, they add up all the ratings from each of the times/places where your ad runs and give you the total — your campaign’s GRPs. The number is big, but it doesn’t tell you very much.
Spot advertising runs in local markets instead of nationwide. You can buy spot ad time for your commercial from a local TV station or you can ask for localized broadcast from a cable TV company. Web video ads aren’t spot advertising because, in theory, they can be seen by anyone on the Internet anywhere in the world, but in practice you can target them fairly specifically by viewer interests and geography. Consequently, they offer much the same benefits of traditional spot advertising: narrow targeting to specific audiences, often at modest prices.
Here are some options you can try if you want to consider spot television and web video ads:
Another way to cut costs (on any kind of ad but especially on high-cost ads and TV spots) is to look for last-minute opportunities to buy remnant TV — ad time that hasn’t been sold. Just like hotels deeply discount rooms at the last minute, advertisers may also slash prices to sell excess inventory, but often it’s the big advertisers’ media buyers who swoop in on these opportunities. Either get in touch with your local television stations to let them know you have funding and an ad ready to go or work with a media buyer who understands the needs of smaller and mid-sized advertisers and ask them to look out for deals. For example, Converze Media Group, which works with small-budget advertisers, is a remnant broker and can facilitate your search (www.converzemedia.com or 800-880-6722).
A vlog is editorial content in short video format, designed to run on free web channels or YouTube. Vlogs take their name from blogs, being the video equivalent. If your content is interesting and useful, consider making videos and offering them basically as free programming for those with an interest in your topic. The strategy may be used for a business-to-business marketer to good advantage, for example, by offering a tutorial on how to design leadership trainings for the workplace. The goal is to inform viewers and, by so doing, get them to know you and your brand.