Table of Contents
Cover
Foreword
Preface
NOTES
Acknowledgments
CHAPTER 1: The People-Centric Journey Begins Anew
INTRODUCTION
CHAPTER 2: Reading Through People
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTES
CHAPTER 3: Emotional Intelligence
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
CHAPTER 4: Different Points of View: Using Self-Awareness and Empathy Effectively
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
CHAPTER 5: Wrong Mode = Wrong Mood: Determining the Optimal Mode of Communication
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTE
CHAPTER 6: Influencing Change Throughout Any Business
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTE
CHAPTER 7: Projecting the Real You: Public Speaking
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTES
CHAPTER 8: Coaching and Mentoring
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTES
CHAPTER 9: Presentation Skills and Body Language
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
CREATING AN OUTLINE
ORGANIZING THE PRESENTATION
CREATING A PRESENTATION
BEING PREPARED
CHECKING OUT THE VENUE
OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: BEFORE THE PRESENTATION
OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: DURING THE PRESENTATION
APPEARING CONFIDENT IN FRONT OF THE CROWD
DELIVERING YOUR SPEECH
FLEXIBILITY IS KEY!
COMMUNICATING WITH BODY LANGUAGE
THE POWER OF BODY LANGUAGE
READING BODY LANGUAGE
BODY LANGUAGE MISTAKES
COMMUNICATING WITH POWER
NOTES
CHAPTER 10: Thinking Quickly on Your Feet
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
REMEMBERING NAMES
ANSWERING QUESTIONS THAT SOUND LIKE AN ATTACK
CHAPTER 11: Coaching and Mentoring, Revisited
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
THE FEEDBACK SANDWICH
PROVIDING CONSTRUCTIVE CRITICISM
CHAPTER 12: Crisis Management
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
Epilogue
Appendix
EMOTIONAL INTELLIGENCE SELF-ASSESSMENT
CHAPTER 2: PEOPLE-CENTRIC SKILLS
PLAUSIBLE DENIABILITY
CHAPTER 3: PEOPLE-CENTRIC SKILLS
CHAPTER 5: PEOPLE-CENTRIC SKILLS
CHAPTER 6: PEOPLE-CENTRIC SKILLS
CHAPTER 7: PEOPLE-CENTRIC SKILLS
CHAPTER 8: PEOPLE-CENTRIC SKILLS
CHAPTER 9: PEOPLE-CENTRIC SKILLS
CHAPTER 10: PEOPLE-CENTRIC SKILLS
CHAPTER 11: PEOPLE-CENTRIC SKILLS
CHAPTER 12: PEOPLE-CENTRIC SKILLS
NOTES
About the Author
Index
End User License Agreement
List of Illustrations
Chapter 5
FIGURE 5.1 Communication Mode Selection Chart.
Chapter 7
FIGURE 7.1 Neurolinguistic programming: eye cues.
Chapter 9
FIGURE 9.1 Gesture cluster: openness.
FIGURE 9.2 Gesture cluster: defensiveness.
FIGURE 9.3 Gesture cluster: evaluation.
FIGURE 9.4 Gesture cluster: nervousness.
FIGURE 9.5 Gesture cluster: boredom/impatience.
Chapter 11
FIGURE 11.1 The conference room.
Appendix
FIGURE A.1 Happiness.
FIGURE A.2 Surprise.
FIGURE A.3 Disgust.
Guide
Cover
Table of Contents
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