CONTENTS
A NOTE FROM THE PUBLISHER
A NOTE FROM THE AUTHOR
INTRODUCTION: WE’RE BUREAUCRATS ALL
PART I DIGITAL TRANSFORMATION AND BUREAUCRACY
OVERTURE: TRY IT YOURSELF
1
WHAT ARE WE TALKING ABOUT?
2
CHAOS MONKEY IN THE BUREAUCRACY
3
IT: THE BIGGEST, BADDEST BUREAUCRATS
4
WHY BUREAUCRACY IS BAD
5
WHY BUREAUCRACY IS GOOD
PART II BUILDING A BETTER BUREAUCRACY
6
WE’VE BEEN DOING BUREAUCRACY WRONG
7
TOWARD AN ENABLING BUREAUCRACY
8
TOWARD A LEARNING BUREAUCRACY
9
TOWARD A LEAN BUREAUCRACY
10
BUREAUCRACIES OF METRICS
PART III THE PLAYBOOK
11
THE PLAYBOOK: HOW TO BUST BUREAUCRACY
12
THE WAY OF THE MONKEY
13
THE WAY OF THE RAZOR
14
THE WAY OF THE SUMO WRESTLER
15
THE BLACK BELT BUREAUCRAT
AFTERWORD
APPENDIX A
APPENDIX B
BIBLIOGRAPHY
NOTES
ACKNOWLEDGMENTS
ABOUT THE AUTHOR