Index

A

• Accidental Diminishers, 162, 206–209
• Action/emotion reflections, 151–152
• Advani, Asheesh, 241–243
• Allen, David, 227
• Amazon, 202–203
• Applied quantitative research, 21–22

B

• Bandura, Albert, 244
• Bastoni, Elizabeth, 110
• Belonging, 171–174
• Bezos, Jeff, 202
• Blockers, 201
• Boeing, 74
• Bolus, Roger, 21
• Box of Crayons, 163
• Branson, Eve, 78
• Branson, Richard, 78–81
• Bright future concept, 213
• Broaden-and-built concept, 177
• Brockbank, Wayne, 20
• Built to Last (Collins), 82
• Businesses. See Corporations

C

• Carnegie, Dale, 72
• Carr, Catherine, 129–135
• Chief Executive Officers (CEOs), 194
• Christensen, Clayton, 28, 165
• Citibank, 120
• CLIPS (Commodity Line Item Purchasing System), 117–118
• Closed questions, 165
• Coaching, 62, 112–113, 164–168
• Collaboration, 127
• Collins, Jim, 82
• Communications, 54–56, 217, 222–225
• Convey, Stephen, 81
• Corporations, 11, 20–21, 66–69
• Coward-consciousness, 186
• Culture, 86–87, 175–178, 200–202
• Culture code, 202
• Culture Maps, 91, 161–162, 202–204

D

• Dear Abby letter, 33
• Dialogued, 216–217
• Diminishers, 162, 206–209
• Discovery-driven approach, 32
• Disrupt Yourself podcast, 27
• Disruptions, 2, 30–32
• Disruptive Innovation Fund, 28
• Doctors Without Borders, 130–134
• Doerr Institute, 182, 186–187
• Dreams, 238–239, 251–252
• Dreamtime, 86–87
• Drucker, Peter, 15, 71, 75, 90, 119, 192, 195, 218

E

• Edmondson, Amy C., 173
• Ego thinking, 131
• Emerson, Ralph Waldo, 161, 217
• Emotional intelligence, 249–251
• Emotional resilience principle, 75
• Employee-employer contract, 99
• Enablers, 201
• Entitlements, 31
• Eurich, Tasha, 44
• Executive Coaching, 165

F

• Fake Active Listening (FAL), 166
• Fake questions, 165–166
• Federman, Irwin, 44
• Firestorm story, 88–90
• Five-Color Calendar Test, 196
• Follett, Mary Parker, 186
• Ford Motor Company, 61–62, 74
• Franklin, Benjamin, 42
• Fredrickson, Barbara, 172
• Fuda, Dr. Peter, 43
• Functional integration-mission link, 98–99

G

• Generation Z, 96, 100–101, 217
• Getting Things Done: The Art of Stress-Free Productivity (Allen), 227
• Gift stories, 88–90
• Globalization, 13
• Godtfredsen, Taavo, 2, 41
• Goldsmith, Marshall, 9–10, 62, 74, 110–111, 193–195, 244–245
• Gray, Dave, 200
• Greene, Nathanael, 72–74

H

• Habits, 187–188
• Happiness, 248–251
• Heffernan, Margaret, 57, 65
• Hesselbein, Frances, 3, 15, 57, 60, 72, 74, 183, 213, 215, 223–224
• Hubspot, 202
• Human resources (HR), 20, 22

I

• ICAN Institute, 193
• Inc., offices of, 71–72
• Include everyone principle, 75
• Innovation-friendly culture, 177–178
• Internet bubble, 66–69

J

• Johnson, Whitney, 2, 27–28, 235–237
• Joly, Hubert, 109–110
• Junior Achievement (JA) Worldwide, 241, 243–244

K

• Kauffman, Stuart, 156
• Kaye, Beverly, 123–126
• Kim, Jim Yong, 57, 59–60
• Kolditz, Tom, 181–182, 223
• Kouzes, Jim, 44
• Kuhn, Jeffrey S., 137–145

L

• Leaders
  • development of, 182–189
  • diminisher, 162, 206–209
  • ethics of, 223–224
  • evolution of, 14–16
  • future, call for, 6–7
  • good intentions of, 210–211
  • honest, 103–105
  • influence of, 21
  • insecure, 21–22
  • intentions of, 42
  • mapmaking by, 91
  • multiplier, 209–210
  • observant, 22–23
  • personal experience and, 90–91
  • promotion of, 5–6
  • storytelling by, 91
  • strategic, 143–144
  • structure data use by, 20
  • tribal, 178
• Leadership
  • action steps for, 45–48
  • Adam example, 42–45
  • characterization of, 1
  • circular, 15
  • defining, 5–6
  • evolution of, 10–11
  • family, 10
  • future trends, 13–16
  • hierarchical process in, 15
  • historical characteristics of, 11–13
  • narratives, 88
  • people first principle, 74–75
  • personal experience and, 90–91
  • personal growth and, 37–39
  • storytelling by, 91
  • transformative, 169–170
  • true traits of, 103–105
  • Washington example, 72–75
  • workforce-organization interaction with, 99–101
• Learning from others, 152
• Learning moment concept, 177–178
• Lencioni, Patrick, 37

M

• MacMillan, Ian, 120
• Marshall, Stephanie Page, 57, 85–86
• Maslow, Abraham, 172
• Mayeux, Lara, 184
• McArthur, Sarah, 221
• McCullough, David, 75
• McGrath, Rita, 115–120
• McKee, Annie, 247
• Mechanistic worldview, 139–141
• Metal models, 156–157
• Millennials, 96, 100–101, 216–217
• Mind-shaping, 88
• Mission-functional integration link, 98–99
• Motyl, Pavel, 191–195
• Mulally, Alan, 61–62, 74
• My Life in Leadership (Hesselbein), 224

N

• Narratives. See Storytelling
• Netflix, 202

O

• Obsessions, 52–56
• Optimism, 242–243
• “Order for free” concept, 156
• Organization anthropologists, 24
• Organizations, 52, 95–101
• Osterwalder, Alex, 199
• Outcomes, 187–188, 201–202

P

• Paine, Thomas, 73
• Paradigms, 156
• Paradoxes, 23
• Partners in Health, 59
• People first principle, 74–75
• Personal disruption, 30–32
• Peter F. Drucker Foundation for Nonprofit Leadership, 5
• Phenomenological research, 125
• Pichette, Patrick, 27
• Pitjantjatjara Aborigines, 57, 86–88
• Politicians, 11
• Power, 10
• Prahalad, C.K., 21–22
• Problems, 229–232
• Psychological safety, 177

R

• Raman, Prakash, 147–150
• Rational thinking, 131–132
• Reed, Joseph, 73–74
• Relationships, 54–56, 172, 250–251
• Religious leadership, 10
• Renew Blue transformation, 109
• Resentment, 78–79
• Ridge, Garry, 169–170
• Rogers, E.M., 28

S

• S-curve model, 28–34
• Schurenberg, Eric, 71
• Schwab, Charles, 80–82
• Scott, Susan, 2, 51
• Self-trust, 152
• Self-understanding, 196–197
• Self-Actualization, 172
• Self-belief, 243–244
• Self-efficacy, 243
• Self-esteem, 172
• Self-interest, 186
• The 7 Habits of Highly Effective People (Covey), 81
• Short-cycling commoditizing, 140
• Single-demographic approach, 188
• Social media addicts, 229
• Songlines, 87–88
• Spiese, Mel, 58, 93
• Sports Performance Research Institute New Zealand (SPRINZ), 34
• Stanier, Michael Bungay, 163
• State of the American Workforce Report, 200
• Storytelling, 88, 88–90
• Strategic concepts, 107, 119, 137–138
• Strategic thinkers, 141–143
• Strategyzer, 199
• Subordinates, trusting, 74–75
• Success, 150–151, 197
• Success Built to Last: Creating a Life That Matters (Collins, Emery), 82
• Swain, Bernie, 34

T

• Teams, 45–48, 185–186
• Technology, 14, 185, 223–224
• TED Talks, 65
• “Testing Team Clarity” exercise, 47
• Thompson, Mark C., 57, 77–78
• Thought platform, 126–127
• Tradition with a future!, 15
• Triggers, MOJO, and What Got You Here Won’t Get You There (Goldsmith), 9, 144
• Trust process principle, 75

U

• Uber, 202
• Ulrich, Dave, 19
• United States Marine Corp, 58, 95–101

V

• Valize, LLC, 115
• Values, 176–177, 184, 250
• Virgin America, 78

W

• Washington, George, 57, 72–75
• WD-40 Company, 173–176
• What Got You Here, Won’t Get You There (Marshall), 110
• What This World Needs (Wheatley), 157–158
• Wheatley, Margaret (Meg), 155–157
• Wiseman, Liz, 44, 205–206
• Workforce
  • current state of, 200
  • demographics, 238
  • dialogs, 216
  • emotional needs of, 172–173
  • happiness of, 247–252
  • organization-leadership interaction with, 99–101
• World Bank change exercise, 62–63
• World Economic Forum (WEF), 82, 185, 223–224

Z

• Zenger, John H., 103