Index
adult well-being, 53–57
Adventures of Huckleberry Finn, The (Twain), 39–40
advertising to children, 57–59, 61, 194nn41, 44, 195nn54, 57
Ainsworth, Mary, 185n7
Akanksha Infertility Clinic (India), 141–44, 165–66, 219n13
Albright, Madeleine, 76
altruism, 189n26
American Coal Foundation, 59
anxiety, attachment and, 20, 185n7
Appadurai, Arjun, 218n6
ART. See reproductive technology (ART) clinics
attachment: alert, 20–23, 185nn7, 8; Internet dating and, 13–20; reattachment and, 178; spirit of the gift and, 167–68
Bartholomew, Kim, 185n7
Battistella, Graziano, 152
Baugher, John, 26
Bell, Jeff, 103
Bellah, Robert, 93, 95–96, 101
Big Brother government, 145
birthday party planners, 123, 128, 175–76
blue-collar man, 56–57
Bollier, David, 126
boundaries, attachment and, 21–23
brand/branding, 3, 101–10; children and, 58, 194n41; dating and, 16
bureaucratized care, 28–31
Cacioppo, John, 20–21
capital, social and care, 159–62, 215n50, 216n53, 216–17n55, 217n59
care: child, 25, 27, 30; elder, 25–29; hyper-bureaucratized, globalized, and devalued, 28–31, 186–87nn15–17
care capital, 159–62
care chains, global, 148–50, 159–64
Career Academies, 60
cell phones, empathy and, 189n24
Center for Consumer Freedom, 58
Chang, Jui-shan, 107
Cheaper by the Dozen (film), 66
Chesleigh, Sean and Dianna, 106–7
childcare workers, 25, 27, 29, 30
“child industry,” advertising and, 57–59
“Children Create Peace” camps, 42–43, 190n39
children left behind, 147–64, 213n13; care capital vs. commons and, 159–64; in Kerala, 153–59; taboo on talk about, 150–53, 213–14n21
child well-being, 51–52
Christmas truce (1914), 42
civic sphere, shift to family from, 100
Clinton, Hillary, 76
Coca-Cola, 106
college students, empathy and, 44, 190n46
commercialization: of intimate life, 119–21; thinking about, 124–27
commitment vs. duty, 100
commodification, 126, 128, 160, 166, 209n29
common ground, 42–43
commons, socioemotional, 149–50, 216–17nn55, 56; distortion and erosion of, 159–64; in Kerala (India), 157
community: church and, 97–98, 205nn23, 27; as emotional commons, 150; free market undermining of, 95–96; historical trends and, 96–101; military and, 98–99, 204n20
Conaco, Cecilia, 152
consumerism, 126
Cooper, Marianne, 188n11
corporations: branding and, 101–10; as context for families, 62; as private government, 7–8; public subsidies for, 50, 192n16
Creative Memories, 122–23
Csikszentmihalyi, Mihaly, 186n7
culture: of commerce, 106; emotion and, 5–7; of “home,” 120; of outsourcing, 121–24. See also market culture
Dalton, George, 161
dating, Internet, 13–20
De Callières, François, 76, 81, 87–88, 198n12, 199n26, 202n53
de-commodification, 124–25
delegators, 70–71
departments, academic. See workplace
dependence and self, 4–5
deregulation, 50, 57–60, 192n15
detachment: boundaries and, 21–23; of world’s rich from poor, 168–73. See also estrangement
devalued care, 28–31, 186–87n17
Dewey, John, 196n8
DiMaggio, Paul, 217–18n4
diplomatic wives, 75–89; chief of, 84–86, 200–201nn41–44; diplomatic language and, 81–82, 199–200nn26–28; friendship and, 83–84, 85–86, 88, 200nn37, 38, 201n44, 201n46, 203n58; as hostesses, 86–88, 202nn53, 54; as profession, 198–99n19; protocol and, 82–83, 88, 200nn31, 32, 34; reputational reach and, 77–79, 89, 198n10; staff of, 202–3n56; training and obligations of, 79–81, 198n13, 16, 18, 199n21
dismissive-avoidance, 185n7
Dreby, Joanna, 152–53
Durkheim, Émile, 182n3
duty vs. commitment, 100
eldercare workers, 25–29, 130, 186n6
Elias, Norbert, 5
emotion: and American self, 4–9; lack of power and, 182n4; strategic importance of, 104 emotional inequality, 139 Emotional Intelligence (Goleman), 104
emotional labor, 6–7, 24–31; dating as, 15–16; defined, 25; devalued care and, 30, 186–87n17; discontents of, 27–28; global migration and, 29–30, 136, 186nn15, 16; gratification and, 26–27; hyper-bureaucratized care and, 28–29; surrogacy and, 142–45, 168, 172; vs. emotion work, 186n9; vs. feeling emotion on the job, 185–86n2
empathic ruptures, 157
empathy, 32–44; Americans and, 188n12; as an art, 37–38; described, 35–38; expanding, 42–43; feeling rules and zones of, 38–41, 43–44; gender and, 33–35, 188nn7, 11; hidden evidence of, 33–35; market economy and, 32–33, 187nn1, 2, 4; vs. sympathy and altruism, 189n26 endurers, 67–68, 73, 196n44
estrangement, 166–78; American market frontier and, 173–74; expert help and, 174–78; free choice, 168–73
European Charter on Counteracting Obesity, 59
exceptional persons, empathy and, 42
expert help, 174–78
family: context and, 61–62; conversations about, 47–48; meaning of, 3, 190–91n1
Family360, 64–67, 73, 74, 196nn4, 8, 9
family values, free markets and, 48, 50–57
fearful-avoidance, 185n7
feeling: brands and, 104; cultures and, 5–7; market and non-market life and, 118, 123–24, 126–28; rules, 38–41, 96, 129–31; vs. empathy, 36. See also attachment; emotion; empathy
fertility rates, 49, 191n9, 192n10
fetishism of commodities, 128, 166
Fevre, Ralph, 208n21
Fischer, Claude, 54
fiow, concept of, 186n7
free markets. See market economies
Freud, Sigmund, 182n3
Friedman, Milton, 166
friendship for sale, 8, 183–84nn20–22
gap between rich and poor, 53–56, 194nn27, 39
Garrett, Sarah, 96 gender: empathy maps and, 33–35, 188nn7, 11; inequality, 49; parity, 191n5
General Social Survey, 34–35
gestures, unexpected personalizing, 42
Gillis, John, 100
global care chains, 148–50
global migration. See migration, global
Gobé, Marc, 104
Google, 196n4
Gopnik, Adam, 197n13
Gordon, Mary, 43
government: Big Brother, 145; good, 218–19n12; trust in, 196n69
Granovetter, Mark, 217–18n4
Greenwald, Rachel, 105–6
Greider, William, 145
habits of the heart, 95–96
Hall, Edward, 83
Haruo Sakiyama, 6
Hazan, Cindy, 185n7
Head Start, 60
Heidmarsdottir, Rakel, 69
high-leverage activity, 66–67
holding environment, 27
Horowitz, Leonard, 185n7
hospice workers, 26
IBM, 196n4
immigrant laborers: as care workers, 6–7; percentages by country, 53, 193n25; separation of from families, 29–30, 147–64
Independent Sector report, 43
independent self, 4–5
individualism: moral sentiments and, 100; on the rise, 98–99; Tocqueville on, 94–95, 203n4
industrialization, 102
inequality: emotional, 139; gender and, 49; high-gap societies and, 53–57; tolerance for, 61, 195n66
Internet dating, 13–20
isolation, attachment and, 20
Japanese prisoners-of-war camp, 40–41
Jiminez, Luis, 56–57
Jimmy’s Art Supply, 177
junk food industry, 58–59
Kandel, William, 151–52
Kao, Grace, 151–52
Kaputa, Catherine, 105
Kasser, Tim, 59
Katz, Evan, 13–20
Kerala (India), 153–59
Kessler, Ronald, 33
kinscription, 36
Kohl’s department store, 59
Kundera, Milan, 5
Kuttner, Robert, 7, 125, 166, 192n15
labor markets, shift in, 109
Lafley, A. G., 106
Lakoff, George, 161
Lasch, Christopher, 118
LeaderWorks, 64–65
leisure gap, 49
Levy, Robert, 215n39
Lloyd, Brent, 122–23
locus of control, 4
Lomax, Eric, 40–41
loneliness, attachment and, 20
Loneliness: Human Nature and the Need for: Social Connection (Cacioppo and Patrick), 20
loyalty, 94–95, 100, 102–3, 103table
Luis, Jorge, 4–5
Managed Heart, The (Hochschild), 186n9
market and non-market life: feelings and, 123–24, 126–31; thinking about, 124–27; wall between, 118–19, 122, 127, 131
market culture, 8, 183–84nn19–22; branding and, 101–10; dating and, 13–20; increase in, 101
market economies: attachment and detachment in, 166–68, 178–79; deregulation effect and, 57–60; differences among, 193n18; empathy and, 32–33, 187nn1, 2, 4; family values and, 48, 50–60; global migration and cost of, 137, 148, 151, 155–64, 178–79, 215nn39, 44; service-loss effect and, 60–61; on your own in, 145–46
market frontier, 8; surrogacy and, 173–74
marketized self, 93–110, 203n1; branding and, 101–10; historical trends and, 96–101
marriage: migration and, 214n36; women and, 188n7
Marx, Karl, 24, 128, 166, 181n3, 208n22
Match.com, 14, 17–19, 184–85n2
materialism, Tocqueville on, 95, 101
materialization of love, 158, 160, 215n45
McCall, Leslie, 195n66
McDonalds, 196n4
McLeod, Jane, 33
McNally, David, 106
medical tourism, 141
men: blue-collar, 56–57; empathy maps and, 33–35
migration, global, 29–30, 186nn15, 16; children left behind in, 147–64; cost of, 137, 148, 151, 155–64, 178–79, 215nn39, 44; migratory streams of, 136; women service workers and, 136–46, 147–48; world population and, 147
Mills, C. Wright, 7
mommy mall, 176–78
money, social meaning of, 125
moral sentiments, 94–95; post 1970s, 109; redirected, 100
Murray, Charles, 55–56
Nagase (Japanese interpreter), 40–41
National Altruism Study, 188n12
Nicolson, Harold, 81
Nippert-Eng, Christena E., 208n17, 209n29
Norris, Floyd, 192n15
numbers, ratings by, 16–17, 19–20
Nurse-Family Partnership program, 60
nursing homes, 28–29
obesity, childhood, 58–59, 194n47
Occupational Safety and Health Administration (OSHA), 59–60
office. See workplace
Outsourced Self, The (Hochschild), 21, 39
outsourcing, 121–24
over-attachment, 22
Pande, Amrita, 171–72
Papanek, Hannah, 77–78
Parreñas, Rhacel, 29, 138–39, 148, 152, 214n36, 215n44
Patel, Nayna, 142
patriarchy, workplace and, 112–13
Patrick, William, 20
pension funds, 49
personalized market, 93–110, 203n1; branding and, 101–10; historical trends and, 96–101
Peters, Tom, 104–5
Philippines, migrants from, 147–48, 150–52
Piff, PaulK., 43
Pinker, Steven, 187n1
Polanyi, Karl, 125
Portes, Alejandro, 159, 215n50
privatism, 94
profit motive, 125–26
projection, empathy and, 37
protocol, 82–83, 88, 200nn31, 32, 34, 202nn49, 50
quality vs. quantity time, 66
race to the bottom, 144–45
rationality, fake, 4
regressive taxes, 50
rejection, 185n7; attachment and, 20
remittances, 137, 139–40, 210n14, 210nn16, 17
“Rent-a-Mom,” 119
reproductive technology (ART) clinics, 142, 211n30
reputational reach, 77–79, 89, 198n10
Reynolds, Russell, 28
Rifkin, Jeremy, 32, 126, 187n1
Robles, Arodys, 138
ROI (return on investment), dating and, 17
Romney, Lenore, 76
Roosevelt, Franklin D., 7
“Roots of Empathy” program, 43
Ruffles, 106–7
sadists, 189n22
Salmon, Jacqueline, 122
Sarojini, N. B., 211n30
Scheler, Max, 186n2
Schmalzbauer, Leah, 152
schools, advertising and, 58–59
Schor, Juliet, 57, 126, 194n41
Schwab, Klaus, 48–49
Second Shift, The (Hochschild), 49
self: emotion and, 4–9; market, 93–110, 183n19, 203n1
selflessness, 189n26
service jobs, 25, 119–24, 207n7(Chap.9)
service-loss effect, 60–61
service workers, women as global, 135–46, 147–48
shame wrap-around, 214n24
Shaver, Phillip, 185n7
Shell Oil, 59
Simmel, Georg, 128
single-parent homes, 193n23
Smelser, Neil, 189n25
Smith, Adam, 24–25, 94–95, 187nn2, 4
social capital, 159, 161, 215n50
Social Usage (U.S. State Department), 83, 85
“sociology of emotion,” 182n3
Solari, Cinzia, 186n6
Speak, Karl D., 106
Sri Lanka, migrants from, 147–49, 150
Stack, Carol, 36
Success for All, 60
surrogacy, 140–45, 165–79, 211n30, 211–12nn32, 33; American market frontier and, 173–74; free choice estrangement and, 168–73, 218n9
symbols: moving of, 129–30; time strategies and, 67–73, 197n14
sympathy, 189n26
tattoos, corporate, 108
taxes, regressive, 50
television, children’s viewing of, 57–58
time, quality vs. quantity, 66
time strategies, 64–74; Family360 and, 64–67; feeling side of, 73–74; symbols of meaning and fun and, 67–73
Tocqueville, Alexis de, 93–96, 101, 203n4
Tough, Paul, 64–65
Twain, Mark, The Adventures of Huckleberry Finn, 39–40
UNICEF “Report Cards,” 51–52, 192–93n17, 193n22
unions, undercutting of, 7
Uzzi, B., 217–18n4
Vachani, Nilita, When Mother Comes Home for Christmas, 148
Veblen, Thorstein, 81
Walkerdine, Valerie, 56–57
Wal-Mart, 192n16
Watkins, Susan Cotts, 138
Watson, Chris, 121
Weaver, Grace, 13–20
well-being, child and adult, 51–55
When Mother Comes Home for Christmas (Vachani), 148
Wilson, Frances, 138
Winnicott, Donald, 27
women: in academic departments, 113, 206n2, 207n6; empathy maps and, 33–35, 188nn7, 11; gender parity and, 191n5; as global service workers, 135–46, 147–48; in the labor force, 48–50, 191n4; leisure gap and, 49; as working mothers, 120, 209n35
workplace: as family, 111–16; transport to home of, 64–67, 196n4
World Economic Forum (WEF), 49
Yeates, Nicola, 149
Youth Opportunities Grants, 60
Zelizer, Viviana, 118, 125, 203n1, 209n29, 217–18n4, 218n6
zones of empathy, 38–41
Zukin, Sharon, 217–18n4