The keynote presentation
In this high-energy, engaging multimedia presentation we take you deep into the minds and thinking of the executives within these companies. We identify the key insights underlying these organizations’ success – principles that you can take away and apply to your business. You will be inspired to develop new ideas to exceed your customer expectations, and the knowledge to translate these ideas into practical actions that will accelerate your organization’s growth.
In designing a keynote presentation to meet the specific needs of your event, we will draw upon those stories and examples from our research that are most likely to resonate with your audience and align with the themes of your conference.
On Purpose – The Masters Programme
Eight practices define the essence of being On Purpose. They describe the actions and behaviours of the brands we studied. In this book and in our online toolkit we share some of the techniques that we use to help organizations become purposeful in their direction and in the experience they deliver to customers. We hope that you will apply the learning to your own organization, but if you need greater immersion and intensive coaching speak to us about our one-day or two-day ‘On Purpose Masters Programme’. This workshop is designed to take executive teams through the principles, case studies and apply the learning in a highly interactive way to your own organization. The one-day programme uses case studies to illustrate the principles; the two-day programme allows us to apply these principles to your own situation with coaching from the facilitators.
Led by the two authors of On Purpose, Shaun Smith and Andy Milligan, the Masters Programme is designed for executives who have probably already embarked on a customer experience initiative but are ready to take it to the next level. We will conduct our On Purpose survey with your delegates and compile a report of our findings. This will be used to guide discussion and to focus on the areas of opportunity for your organization.
Visit our website at http://www.smithcoconsultancy.com, or for more information contact jd@smithcoconsultancy.com.