7.7    Quality Notifications

The quality notifications can be created either automatically during the results/defects recording for the inspection lots or manually for a material with reference to documents such as purchase orders, sales orders, or production orders. Users can use notification object to analyze defects, generate corrective action tasks, and monitor resolution. Table 7.4 lists the standard notification types available in SAP.

Notification Type	Description
F1	Customer complaints
F2	Vendor complaints
F3	Internal notification
Q1	Customer complaints
Q2	Vendor complaints
Q3	Internal notification

Table 7.4    Standard Notification Types

F1/F2/F3 notification types can be triggered automatically, and users can use Q1/Q2/Q3 to manually create notifications.

Quality notifications include the following sections:

• Header Data
  Describe the defect, assign the appropriate notification type, and manage processing status.
• Reference Objects
  Assign various reference objects for the notification such as material master, purchase order number, material document number, batch number, serial number, product date, supplier part number, revision level, and so on. Assign predefined defect location/defect type, cause code, and code group.
• Subject
  Includes information such as contact person details, purchasing organization and purchasing group details, execution dates, reference quantity and complaint quantity, and so on.
• Items
  The following subsections are available to manage notifications:
  • Overview: Assign defect location and defect type.
  • Cause: Assign appropriate root cause (cause code).
  • Tasks: Identify, document, and assign all required tasks to individual resources with target start and end dates.
  • Activity: Update tasks with actions performed to resolve the defect.
• Tasks
  Identify, document, and assign tasks at the notification header level.