8.3    Maintenance Processing

The key benefit in EAM from SAP S/4HANA is the improved end-user experience. The UX has been enabled via SAP Fiori apps to provide a mobile framework to manage transactions.

These transactions significantly ease the complexity to the end user within the SAP S/4HANA PM module. The intuitive SAP Fiori applications are designed and imbedded in standard role offerings specifically built around maintenance planners and technicians. They are designed for end-user integration with minimal if any transactional training needed and provide the same look and feel across numerous technical platforms. Along with built-in analytics and reporting, the SAP Fiori apps should result in increased efficiencies throughout the EAM process chain by enabling a time-saving intuitive design.

8.3.1    Mobile Device Processing

Notification processing allows users on the floor to create notifications to the maintenance team regarding the equipment that needs repair. The notification functions supported via the SAP Fiori apps are shown in Figure 8.16.

Figure 8.16    Notification Functions Supported via SAP Fiori Apps

Create Maintenance Notification App

The Create Maintenance Notification app is provided to allow end users to create a notification for maintenance when a maintenance issue is identified (see Figure 8.17).

Information entered into the Create Notification details screen helps the maintenance department understand the problem and the location of the problem (see Figure 8.18).

Figure 8.17    Initial Maintenance Create Notification App Screen

Figure 8.18    Maintenance Create Notification Details Screen

After notifications are created, the maintenance department will use tools to find maintenance notifications and determine a course of action to address the concern documented in the notification.

They can use the Find Maintenance Notification app or the Manage Notification List app.

Find Maintenance Notification App

The Find Maintenance Notification app is processed by searching for notifications based on specific criteria such as notification type, functional location, or maintenance work center plant (see Figure 8.19).

Figure 8.19    Find Maintenance Notification App

Similarly, users can use the find notification list by entering in work location specific criteria (see Figure 8.20).

Figure 8.20    Manage Notification List App

8.3.2    Maintenance Work Orders

After notifications are created and confirmed by the maintenance department, and then corresponding maintenance work orders are created to perform the work. The maintenance work order is used to track labor and material used in the maintenance processing. Maintenance work orders can be created ad hoc based on needs in the operation or can be scheduled based on criteria such as time-based or physical usage criteria.

The SAP Fiori apps shown in Figure 8.21 have been provided for the ad hoc creation and management of existing maintenance orders.

Figure 8.21    EAM Maintenance Order App Suite

Create Maintenance Order

The Create Maintenance Order app is used to create orders on an ad hoc basis (Figure 8.22 and Figure 8.23).

Figure 8.22    Create Maintenance Order App Initial Screen

Figure 8.23    Create Maintenance Order Details Screen

Change Maintenance Order

The Change Maintenance Order app is used to modify any existing work orders (see Figure 8.24). Ad hoc and planned work orders can be modified using the same app.

Figure 8.24    Change Maintenance Order App

Manage Order List

The Mange Order List app can be used for numerous functions in the maintenance department, from tracking current workload to historical reporting functions (see Figure 8.25).

Figure 8.25    Maintenance Work Order List App

Maintenance Order Confirmations

The Maintenance Order Confirmations app relates to the completion of tasks needed throughout the maintenance order process. When work is completed as called out on the maintenance order, confirmations are posted in the system. These confirmations can collect labor hours and material usage in the maintenance process. The confirmations are also helpful in managing the status of a specific repair. If the order has a final confirmation and is technically completed, no further work is expected.

The Find Maintenance Order Confirmation app is highlighted in Figure 8.26 as a means to report on confirmations completed.

Figure 8.26    Maintenance Work Order Confirmation App

Corrective Maintenance

Corrective maintenance is enabled with SAP S/4HANA. This functionality allows a maintenance technician to complete emergency, or corrective, breakdowns. The SAP Fiori Apps support the identification of the breakdown, the location of the breakdown, easily identify the maintenance parts needed to resolve the breakdown, ability to check availability of the maintenance parts, and confirm the time used to perform the repair. This malfunction repair processing is all supported by a suite of new SAP Fiori apps, including the Report Malfunction, Manage Malfunction Reports, and Repair Malfunctions apps. This functionality is new to the existing PM functionality and is built to optimize the physical maintenance processing by providing the transactions on mobile devices and supporting bar code scanning operations.