action, 58
ad hominem arguments, 104, 105
advertising, false, 131–32
aesthetic judgments, 215n4
After Virtue (MacIntyre), 199
Age Discrimination in Employment Act (1967), 100
Ali, Muhammad, 186
Americans with Disabilities Act (1990), 100
Andy Griffith Show (TV show), 24–26, 27, 203
anger, ethically intelligent, 179–83, 184, 187
antiretaliation policies, 113, 117
apologies
difficulty of, 133
ethically intelligent, 136–37
ethically intelligent responses to, 137–38
ethically unintelligent, 133–36
insincere, 136
“nonapology,” 133–34
appointments, breaking, 22–23
Arkansas, technological distraction legislation in, 175
Art of Loving, The (Fromm), 30
assignments, unethical, 106–11, 116
Backstreets (magazine), 27
Bailey, Darlyne, 217n2
Bauman, Adrian, 178
Beatty, Warren, 132
anger and, 180
business ethics and, 120
criticism and, 86
customer behavior and, 163
dual relationships and, 43–44
ethical intelligence and, 26–28
injustice and, 28–29
meaning of, 34–35
movies/TV shows demonstrating, 205
unethical customer behavior and, 161, 164, 165
unpaid internships and, 93
work-life balance and, 144
apologies and, 137–38
challenge presented by, 78–79
contextual meanings of, 30–31
in everyday life, 79–80
movies/TV shows demonstrating, 205–6
opting out of, 32–33
toward obnoxious coworkers, 77–80
vacations and, 155
Bennett, Deborah J., 194–95
Bloomberg, Michael, 186
body, ethical intelligence with, 177–78
bookstores, layabouts in, 158–59, 161–62
bosses
alcohol/drug abuse by, 111–15, 116–17
constant connection to, and work-life balance, 146–48
criticism given by, 83–87, 95, 116
downsizing/firing by, 87–91, 96
as leaders, 99
multitasking by, 170–71
offensive jokes/language of, 97–100, 115–16
office romances with, 69–72, 74–75, 92
recommendations from, 185
unpaid internships and, 91–95, 96
workplace political discussions with, 73–75
bosses, ethically intelligent responses to
alcohol/drug abuse, 111–15, 116–17
anger, 182–83
offensive jokes/language, 97–100, 115–16
unethical assignments, 106–11, 116
Bossypants (Fey), 105
Bowman, Forest Jackson, 170, 220n5
BP, Gulf of Mexico oil spill caused by, 136
breathing, 181
Breitbart, Andrew, 134
Buckley, William F., Jr., 214n1 (ch. 4)
Buddhism, 53
Bulworth (film; 1998), 132
business-customer relationship, 130–31
caveat emptor philosophy of, 119, 129–33, 139
CEO leaves of absence in, 119, 122–24, 139
ethical customer behavior with, 4, 41–42, 46, 119, 120–22, 138–39, 157–65, 166, 211n3
short-term focus of, 51–52, 58, 128–29, 139
stakeholders vs. shareholders in, 119–20
trust and, 130–31
unethical practices of, 218n8
See also outsourcing
business ethics, 42, 119, 120–21, 218n8
cancer, 178
care, 30
career, overvaluation of, 148
Carlin, George, 19
Carnegie, Dorothy, 195
Catholicism, 53
caveat emptor (“let the buyer beware”), 119, 129–33, 139
cell phone use, while driving, 167–68, 174–75
CEOs, leaves of absence taken by, 119, 122–24, 139
child pornography, 19–20
Childress, James F., 194
Chinese Democracy (Guns N’ Roses), 23
Christianity, 53
Cicero, 49
Civil Rights Act (1964), 100
Cleveland, Grover, 123
clothing stores, scam artists at, 159–60, 162–64
Clowes, Daniel, 195–96
Cole, Nigel, 28
commitment, 58
confidentiality
CEO leaves of absence and, 123–24
movies/TV shows demonstrating, 204
coworkers
confidentiality violations of, 3–4, 39–41
criticizing, 40–41
obnoxious, dealing with, 63, 77–80
political discussions between, 71–73
CrazyBusy (Hallowell), 169
critical thinking, books on, 194–95
criticism, 14–15
constructive, 100
ethically intelligent, 85–87, 95, 101, 103
ethically intelligent responses to, 105–6, 116
ethically unintelligent, 83–84, 103–4
criticism (continued )
given by bosses, 83–87, 95, 101–3, 106, 116
given to bosses, 100
“praise sandwich” technique of, 40–41
purposes of, 84–85
culture, and ethics, 53–54, 59
Curb Your Enthusiasm (TV show), 205
customers
business-customer relationship, 130–31
caveat emptor attitude toward, 119, 129–33, 139
unethical, 4, 41–42, 46, 119, 120–22, 138–39, 157–65, 211n3
customer service, outsourcing of. See outsourcing
dating. See office romances
daydreaming, 174
Dead Poets Society (film; 1989), 79
Deepwater Horizon oil spill, 136
De Niro, Robert, 214n1 (ch. 4)
diabetes, 178
Diamonds Are Forever (film; 1971), 38
diet, 177
dignity, 24
discipline, 14, 24–26, 27, 35, 213n14
discrimination, 28–29, 55, 100, 213n15
alcohol/drug abuse and, 112–13
anger and, 184
confidentiality and, 40
corollaries of, 34
downsizing and, 87–88, 89, 184
healthy living and, 177
Internet communication and, 37–39
movies/TV shows demonstrating, 203
as nonintervention principle, 32, 34
offensive jokes/language and, 98, 100
office romances and, 65–66, 80
outsourcing and, 128
preventing harm vs., 211n2
unethical assignments and, 108
unethical customer behavior and, 121, 163, 165
workplace political discussions and, 71, 76
downsizing
ethically intelligent responses to, 184–86, 187
ethically intelligent ways of, 87–91, 96
harm caused by, 14
office romances and, 68
stress caused by, 183–84
driving
ethical behavior while, 7–8
multitasking while, 168–69, 172, 174–75, 220n3
Dr Pepper, 23
Eastman Kodak Company, 88
Eat This, Not That! (Zinczenko and Goulding), 177, 201
Eggers, Dave, 172
elitism, 57
emotional intelligence, 8–9
Emotional Intelligence (Goleman), 8, 197–98
end-of-life care, 54–55
Engelhardt, H. Tristram, Jr., 196
Ephron, Nora, 172
ethical intelligence
benefits of, 189–90
books for enriching, 193–201
components of, 58
emotional intelligence vs., 8–9
fairness and, 26–28
five principles of, 6–7, 8, 9, 32–33, 191 (see also Do No Harm; Make Things Better; Respect Others; Be Fair; Be Loving)
intellect and, 57
as learned behavior, 58
mindfulness and, 212n7
movies/TV shows for enriching, 201–6
as obligatory vs. optional, 31–33
rational foundation of, 56–57
reasons for people’s avoidance of, 50–52, 59
ethicists
challenging claims of, 56–57
expertise of, 214–15n1
ethics
cross-cultural consensus on, 52–54, 59
obliviousness to, 218n8
rational foundation of, 56–57
relativism in, 218n8
social acceptance of injustices and, 54
Ethics (journal), 16
ethics IQ, 45–46
etiquette, 16–17
exercise, 177–78
expertise, epistemic vs. performative, 214–15n1
Facebook, friends’ photos on, 3, 37–39, 46
Faden, Ruth R., 196
Fair Labor Standards Act, 94
fairness
contextual nature of, 212–13n13
discrimination and, 28–29
ethical intelligence and, 26–28
See also Be Fair
Fearsome Foursome (workplace conversation topics), 70–71, 80–81, 99–100
Few Good Men, A (film; 1992), 204
Fey, Tina, 105
Firing Line (TV show), 214n1 (ch. 4)
Five Questions, 191
“flaming,” 103–4
food preferences, respecting, 17–18
forgiveness, 140
Foundations of Bioethics, The (Engelhardt), 196
Frankfurt, Harry, 196–97
Freud, Sigmund, 70
Fromm, Erich, 30
Gaarder, Jostein, 197
Gallup Honesty and Ethics survey, 132
Gilbert, Daniel, 197
Gill, Michael Gates, 145
Godfather, The (films; 1972, 1974), 202
Godin, Seth, 172
Golden Rule, 17
Gomer Pyle, U.S.M.C. (TV show), 206
GoodFellas (film; 1990), 202
gossip, 11–12
grief, 185–86
Groundhog Day (film; 1993), 205–6
Groundwork of the Metaphysics of Morals (Kant), 198–99
Guns N’ Roses (rock band), 23
Hagar, Sammy, 69
Hallowell, Edward M., 169
Happy Days (TV show), 133
harm
preventing, 13–14, 34, 38–39, 69, 100, 112–13, 211n2
truth telling and, 21–22
unavoidable, minimizing, 14–15, 34, 87–88, 89
use of term, 13
See also Do No Harm
Hayward, Tony, 136
heart disease, 178
Hinduism, 53
History and Theory of Informed Consent, A (Faden and Beauchamp), 196
holidays, frugality during, 150–54
Holmes-Rahe stress scale, 183–84
Hornby, Nick, 172
How Starbucks Saved My Life (Gill), 145
How to Win Every Argument (Prie), 195
How to Win Friends and Influence People (Carnegie), 31, 195
human resources departments, 100, 114–15
Iacocca, Lee, 186
Ice Storm, The (film; 1997), 204–5
injustice
social acceptance of, 54
intellect, 57
Internet, 37–39, 103–4, 214n2, 216n3 (ch. 7)
internships, unpaid, 91–95
Invention of Lying, The (film; 2009), 204
Iran-Contra scandal, 133
Is It Still Cheating If I Don’t Get Caught? (Weinstein), 200–201
Islam, 52–53
It’s Bad for Ya (HBO special), 19
Ivory, William, 28
Jagger, Sir Mick, 80
Jainism, 53
Jehovah’s Witnesses, 53
jobs
loss of, 145, 151–52, 155–56, 183–86
two, 145–46
jokes, offensive, 97–100, 115–16
Judaism, 52–53
Kabat-Zinn, Jon, 198
Kant, Immanuel, 198–99, 212n11
Kenney, Elizabeth, 187
Kids Are All Right, The (film; 2010), 205
kindness, 30
King, Billie Jean, 186
Kruger, Carl, 175
Lahita, Robert, 217n2
language, offensive, 97–100, 115–16
Larsson, Stieg, 176
Late Spring (film; 1949), 203–4
law and ethics, 54–55, 59, 68, 100, 213n15
Letterman, David, 63
Liebowitz, Fran, 221n6
logic, books on, 194–95
Logic Made Easy (Bennett), 194–95
love, 29–31
See also Be Loving
Love Story (film; 1970), 138
M&Ms, controversy over color of, 76, 215n6
MacIntyre, Alasdair, 199
Mackay, Harvey, 186
Made in Dagenham (film; 2010), 28
criticism and, 85
downsizing and, 184
healthy living and, 178
movies/TV shows demonstrating, 203–4
office romances and, 70
opting out of, 32
outsourcing and, 128
managers. See bosses
Manejwala, Omar, 114–15
Marcus, Bernie, 186
Marx, Groucho, 156
Mayo Clinic, 178
Maysles, Albert, 202–3
medical leaves, 119, 122–24, 139
meditation, 178–79
mind, ethical intelligence with, 177
mindfulness, 212n7
mistakes
denying, 135
rationalizing, 135–36
shifting blame for, 136
money
workplace discussions about, 70–71, 80–81
worries about, and work-life balance, 145–46
monotasking, 171–72
moods, bad, 52
morality vs. ethics, 49–50, 59
movie theaters, multiple viewings at, 160, 164–65
multitasking, 167–69, 172, 174–75, 186–87, 220n3
National Survey on Drug Use and Health, 115
New York State, technological distraction legislation in, 175
New York Times, 105
Nicomachean Ethics (Aristotle), 43, 193–94
obituary, writing one’s own, 146
office romances
between bosses and subordinates, 67–69, 74–75
between coworkers, 80
as ethically unintelligent, 63–65, 70
preventing harm in, 69
Oneness: Great Principles Shared by All Religions (Moses), 6, 199–200
On Truth (Frankfurt), 196–97
outsourcing, 119
criticism of, as racist, 127–28
downsizing as result of, 91
labor costs saved by, 125–26
negative publicity as result of, 51–52, 126–27, 139
objecting to, 91
profit maximization through, 128–29
workplace discussions about, 76
Parks, Rosa, 55
peer pressure, 50–51
Phelps, Michael, 38
politics, discussions about. See workplace political discussions
Postman, Neil, 175
power imbalances
in office romances, 67–69, 74–75
in workplace political discussions, 73–75
Presley, Elvis, 77
Prie, Madsen, 195
Principles of Biomedical Ethics (Beauchamp and Childress), 194
privacy, right to, 123–24
profit
maximization of, 128–29
trust and, 130–31
promise keeping, 22–23, 34, 204–5
Public Speaking (film; 2011), 221n6
Public Speaking and Influencing Men in Business (Carnegie), 195
punishment, 14, 24–26, 27, 213n14
Quick and Easy Way to Effective Speaking, The (Carnegie), 195
quid pro quo relationships, 92–93
racism, 55
Reagan, Ronald, 133
Rear Window (film; 1954), 204
reason and ethics, 56–57
recommendations, 185
Red Balloon, The (film; 1956), 203
Redford, Robert, 186
Red: My Uncensored Life in Rock (Hagar), 69
rejection, 14–15
relationships
business-customer, 130–31
ethically intelligent choices in, 165–66
problems in, 143
quid pro quo, 92–93
romantic, 63–65
See also work-life balance
relativism, ethical, 218n12
religion
morality and, 49
workplace discussions about, 70–71, 80–81
Republic, The (Plato), 200
resources, fairness in allocating, 26–27, 35
anger and, 180
apologies and, 134
confidentiality and, 20–21, 34, 40, 123–24
different values/preferences, 17–18
dignity and, 24
etiquette and, 16–17
movies/TV shows demonstrating, 204–5
as obligatory vs. optional, 32
offensive jokes/language and, 100
outsourcing and, 128
promise keeping and, 22–23, 34
rights and, 18–20
unethical assignments and, 108
unethical customer behavior and, 161–62, 164
unpaid internships and, 93
workplace political discussions and, 76
Rice, Chuck, 115
Richtel, Matt, 220n3
rights
legal vs. ethical, 18–20, 219n5
to vacations, 219n5
Rogers, Kenny, 212n7
romantic relationships, usual failure of, 63–65
See also office romances
Roosevelt, Eleanor, 147
Roosevelt, Franklin D., 123
Rose, Axl, 23
rudeness, 17
Ruiz, Don Miguel, 79
Rulebook for Arguments, A (Weston), 195
rumors, 11–12
Salamon, Maureen, 217n2
Scarface (film; 1983), 202
Scorsese, Martin, 221n6
self, ethical intelligence with, 34
multitasking and, 167–69, 186–87
technology and, 169–75, 186–87
self-employment, 155–56
self-promotion, 185
self-righteousness, 56
Seuss, Dr., 200
sex, workplace discussions about, 70–71, 80–81
Sherrod, Shirley, 134
Shining, The (film; 1980), 148
short-term benefits, focus on, 51–52, 59
sick leave, taking, 4–5, 44–45, 47, 172
Silence of the Lambs, The (film; 1991), 91–92
singles, and vacations, 157
slavery, social acceptance of, 54
Sneetches and Other Stories, The (Dr. Seuss), 200
Sophie’s World (Gaarder), 197
Sopranos, The (TV show), 202
spirit, ethical intelligence with, 178–79
Spirited Away (film; 2001), 203
Springsteen, Bruce, 27–28
stakeholders, 119–20, 123–24, 128
“staycations,” 156
stress, and downsizing, 183–84
Stumbling on Happiness (Gilbert), 197
Sublett, Roger, 189
sympathy, 77–78
Tarloff, Frank, 25
technology
ethically intelligent use of, 169–72, 186–87
isolating effects of, 172–75, 220–21n6
texting, while driving, 169, 174–75, 220n3
time management, 26–27, 148–49, 166
See also work-life balance
Timko, Robert, 220–21n6
Title VII, 100
To Kill a Mockingbird (Lee), 77
trust, profitability of, 130–31
truth telling, 21–22, 34, 90, 108, 131–33, 204
Turner, Tina, 29
Twain, Mark, 80
12 Angry Men (film; 1957), 205
Twitter, rumors spread on, 11–12
United States Food and Drug Administration, 131
United States Labor Department, 94, 183
University of Chicago Press, 16
vacations, 154–57, 166, 172, 219n5
values, respecting, 17–18
vegetarianism, 17–18
Vilsack, Tom, 134
Virginia Tech Transportation Institute, 169
virtues, 193–94
We Got Fired! … And It’s the Best Thing That Ever Happened to Us (Mackay), 186
Weiner, Anthony, 38
Weinstein, Bruce, 200–201
Weston, Anthony, 195
Wherever You Go, There You Are (Kabat-Zinn), 198
Williams, Robin, 79
Wilson (Clowes), 195–96
Wilson, Woodrow, 123
working vacations, 157
work-life balance
ethically unintelligent, 143–44
reasons for lack of, 145–48
time management for, 148–49, 166
use of term, 144–45
workplace
anger at, 179–80
antiretaliation policies at, 113, 117
calling in sick at, 4–5, 44–45, 47
confidentiality violations at, 3–4, 39–41
constant connection to, and work-life balance, 146–48
downsizing at, 14, 68, 87–91, 96
Fearsome Foursome conversation topics at, 70–71, 80–81, 99–100
friends’ relatives at, 4, 42–44, 46–47
Internet communication and, 37–38
obnoxious people at, 63, 77–80, 81
unpaid internships at, 91–95, 96
See also bosses; bosses, ethically intelligent responses to; office romances; workplace political discussions
workplace political discussions, 63
advantages of, 75
between bosses and subordinates, 73–75
between coworkers, 71–73
as ethically unintelligent, 70, 75–77, 80–81
Zion, Libby, 147