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Index
Cover
Title Page
Copyright
Dedication
Contents
Preface
Acknowledgments
Introduction The Heart of Change
Step 1. Increase Urgency
Step 2. Build the Guiding Team
Step 3. Get the Vision Right
Step 4. Communicate for Buy-In
Step 5. Empower Action
Step 6. Create Short-Term Wins
Step 7. Don’t Let Up
Step 8. Make Change Stick
Conclusion We See, We Feel, We Change
Story Index
About the Authors
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