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Index
Cover
Title Page
Copyright
Dedication
Contents
Tony’s Welcome
Introduction: A Higher Purpose
Part I—Connecting
Chapter 1: The Heart of the Service-Minded Culture
Chapter 2: People Power
Chapter 3: Individuality Welcomed
Chapter 4: Trust in Action
Chapter 5: Beyond Profits
Part II—Cultivating
Chapter 6: Below the Surface
Chapter 7: Navigating Changes
Chapter 8: Sharing Values
Chapter 9: Driving Change
Part III—Creating
Chapter 10: Early Adapters
Chapter 11: The Evolution Revolution
Chapter 12: The Future, Now
Chapter 13: The Power of Zappos Adaptive
Afterword
Next Steps
Oath of Employment
Acknowledgments
About the Authors
Zappos Insights
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