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Index
Introduction
Chapter 1
Flattening the Competitive Curve
The Driving Forces
Deep Blue and Bloody Red Oceans
Chapter 2
The Chaotic Butterfly
What’s a Complex System?
Systemic Failure and Small Parts
When Leaders Don’t Understand
The Complex System is the Next Normal
Chapter 3
COVID-19: A Systemic Failure
Understanding Complex Systems Risk
Critical Constraints and Total Meltdown
The Weakest Link Matters Most
Leadership in Complex Systems
Chapter 4
The Complex Digital Business System
Business Value and Purpose
The Eight Parts: DiRECTOR™
The Key Causes of Systemic Risk
The Cybersecurity Free-Rider
Chapter 5
Complex Systems Enterprise Risk 2.0
Strengthening ERM 1.0
What’s at Stake and What’s the Risk?
Chapter 6
Systems Thinking and the Equifax Breach
Mapping a Complex Digital Business System
The Equifax Story
Business Value — What’s at Stake
A Technology Debt That Came Due
A Systems Thinkers’ Visualization
Chapter 7
Cybersecurity — A Unique Risk
Driving in a Snowstorm
The One Cybersecurity Leadership Question
Zoom: Systemic Change and New Risk
Chapter 8
A Deep Blue Ocean Appears
The RealWear Story
The External Forces Driving RealWear
Chapter 9
The Post-Pandemic Boardroom
Governing Complex Systems
Post-Pandemic Board Development
Chapter 10
The Leaders’ Post-COVID-19 Roadmap
Becoming a Systems Thinker and Leader
How Systems Thinkers Lead
Summary
Acknowledgements
Endnotes
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