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Index
Introduction
PART I The Truth About Employee Engagement
Truth 1 You don't need the carrot or the stick
Truth 2 You get the best by giving the best
Truth 3 It's not money that motivates
Truth 4 Employee engagement isn't for sissies
PART II The Truth About Yourself
Truth 5 Your behaviors are your brand
Truth 6 You can't give what you don't have
Truth 7 "Best" doesn't mean the same thing to everyone
Truth 8 Think you're a great leader? Think again
Truth 9 You could be your own worst employee
Truth 10 Visionary or beat cop? Your choice.
Truth 11 You don't have to be perfect
PART III The Truth About Engaged Cultures
Truth 12 Employee happiness is serious business
Truth 13 Authentic is better than clever
Truth 14 Retention begins with hello
Truth 15 The bad will do you good
Truth 16 You can sell an unpopular decision
Truth 17 Flex is best
Truth 18 Nobody cares if you don't mean to be mean
PART IV The Truth About Motivation
Truth 19 Engagement happens one person at a time
Truth 20 If you're a manager, you're a career coach
Truth 21 Ask for cheese-you might get the moon
Truth 22 If they aren't buying it, they aren't doing it
Truth 23 Focusing on what's right can help solve what's wrong
PART V The Truth About Performance
Truth 24 Compassion promotes performance
Truth 25 B players are your A team
Truth 26 High performers have enough coffee mugs
Truth 27 Discipline deepens engagement
Truth 28 You don't have to inherit the problem employees
Truth 29 Performance appraisals are really about you
Truth 30 New hires can inspire current employees
PART VI The Truth About Creativity
Truth 31 Innovation begins with y-e-s
Truth 32 Everyone can be creative
Truth 33 You stand between inspiration and implementation
Truth 34 Failures promote progress
Truth 35 Extreme pressure kills inspired performance
Truth 36 Creativity is a balancing act
PART VII The Truth About Communication
Truth 37 Open questions ignite inspiring answers
Truth 38 Serving your employees means managing your boss
Truth 39 Bad news is good news
Truth 40 Trivial conversations are essential
Truth 41 The way you listen speaks volumes
Truth 42 Crap happens
Truth 43 Engaged employees need to know more
PART VIII The Truth About Teams
Truth 44 Your team has untapped talent
Truth 45 People need to fi ght their own battles
Truth 46 Games don't build teams
Truth 47 Answers build teams
Truth 48 Your team can lead you to greatness
Truth 49 You're still the boss
References
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