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Index
Cover
Title
Copyright
Dedication
Contents
About the Author
About the Technical Reviewer
Acknowledgments
Introduction
Chapter 1: Us and Them
Chapter 2: When IT Is “Us” and “Them”
Chapter 3: Falling in Love with IT Governance
Chapter 4: The State of IT Governance
Chapter 5: IT Governance Decisions
Chapter 6: IT Governance Mechanisms
Chapter 7: IT Governance Processes
Chapter 8: Beginning the IT Governance Journey
Chapter 9: Process (and Why Everyone Hates It)
Chapter 10: How I Fell In Love with Process
Chapter 11: Barriers to Process
Chapter 12: Understanding Process
Chapter 13: Process Design
Chapter 14: Process Implementation
Chapter 15: Process Management
Chapter 16: Process Roles
Chapter 17: Process Governance
Chapter 18: Employee Empowerment
Chapter 19: The Link Between Behavioral Management, IT Governance, and Process
Chapter 20: The Critical Nature of Enterprise Values
Chapter 21: Process-centric Values and Behaviors
Chapter 22: The Challenges of Behavioral Management
Chapter 23: Walking the Talk
Chapter 24: Why Hasn't IT Fixed It?
Chapter 25: IT Governance, Process, and Organizational Behavior
Index
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