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Index
Praise
About Pfeiffer
Title Page
Copyright Page
Dedication
PREMIUM CONTENT FOR THE CHANGE LEADER’S ROADMAP
Foreword
PREFACE
Acknowledgments
Introduction
KEY POINTS FROM BEYOND CHANGE MANAGEMENT
THE CHANGE LEADER’S ROADMAP METHODOLOGY
SECTION 1 - Upstream Change
CHAPTER 1 - PHASE I
HEARING THE WAKE-UP CALL
PHASE I: PREPARE TO LEAD THE CHANGE
ACTIVITY I.A: START UP AND STAFF CHANGE EFFORT
ACTIVITY I.B: CREATE CASE FOR CHANGE AND DETERMINE INITIAL DESIRED OUTCOMES
SUMMARY
CHAPTER 2 - PHASE I
ACTIVITY I.C: ASSESS AND BUILD ORGANIZATION’S READINESS AND CAPACITY
ACTIVITY I.D: BUILD LEADERS’ CAPABILITY TO LEAD THE CHANGE
SUMMARY
CHAPTER 3 - PHASE I
ACTIVITY I.E: CLARIFY OVERALL CHANGE STRATEGY
SUMMARY
CHAPTER 4 - PHASE I
ACTIVITY I.F: BUILD INFRASTRUCTURE AND CONDITIONS TO SUPPORT CHANGE EFFORT
SUMMARY
CHAPTER 5 - PHASE II
ACTIVITY II.A: BUILD ORGANIZATIONAL UNDERSTANDING OF CASE FOR CHANGE, VISION, ...
ACTIVITY II.B: INCREASE ORGANIZATION’S CAPABILITY TO CHANGE
SUMMARY
CHAPTER 6 - PHASE III
ACTIVITY III.A: ASSESS THE SITUATION TO DETERMINE DESIGN REQUIREMENTS
SUMMARY
SECTION 2 - Midstream Change
CHAPTER 7 - PHASE IV
ACTIVITY IV.A: DESIGN DESIRED STATE
SUMMARY
CHAPTER 8 - PHASE V
ACTIVITY V.A: ANALYZE IMPACTS OF DESIRED STATE
SUMMARY
CHAPTER 9 - PHASE VI
ACTIVITY VI.A: DEVELOP IMPLEMENTATION MASTER PLAN
ACTIVITY VI.B: PREPARE ORGANIZATION TO SUPPORT IMPLEMENTATION
SUMMARY
SECTION 3 - Downstream Change
CHAPTER 10 - PHASE VII
ACTIVITY VII.A: IMPLEMENT THE CHANGE
SUMMARY
CHAPTER 11 - PHASE VIII
ACTIVITY VIII.A: CELEBRATE ACHIEVEMENT OF DESIRED STATE
ACTIVITY VIII.B: SUPPORT INTEGRATION AND MASTERY OF NEW STATE
SUMMARY
CHAPTER 12 - PHASE IX Learn and Course-Correct
ACTIVITY IX.A: BUILD SYSTEM TO CONTINUOUSLY IMPROVE NEW STATE
ACTIVITY IX.B: LEARN FROM YOUR CHANGE PROCESS AND ESTABLISH BEST PRACTICES
ACTIVITY IX.C: DISMANTLE TEMPORARY CHANGE INFRASTRUCTURE
SUMMARY
SECTION 4 - Leveraging The Change Leader’s Roadmap
CHAPTER 13 - Putting The Change Leader’s Roadmap into Practice
THE MODEL AS A THINKING DISCIPLINE
DEVELOPMENTAL STAGES FOR LEARNING THE CLR METHODOLOGY
REACTIONS TO THE CHANGE LEADER’S ROADMAP MODEL
A TOP-DOWN VERSUS A MULTI-DIRECTIONAL APPROACH TO CHANGE
SUMMARY
CHAPTER 14 - Opportunities for Leveraging The Change Leader’s Roadmap Methodology
THE CLR CRITICAL PATH
USING THE CHANGE LEADER’S ROADMAP AS YOUR COMMON CHANGE METHODOLOGY
SUMMARY
CHAPTER 15 - Continuing the Journey to Conscious Change Leadership
SOME THOUGHTS FOR CONSULTANTS
SOME THOUGHTS FOR LEADERS
SUMMARY
APPENDIX: PHASES, ACTIVITIES, AND TASKS OF THE CHANGE LEADER’S ROADMAP
BIBLIOGRAPHY
ABOUT THE AUTHORS
INDEX
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