Writing for Interaction by Newman Lior, Linda -- Read -- Imperial Library of Trantor

Index

Cover image Title page Table of Contents Copyright Acknowledgments About the author Introduction

Who is This Book For?

Section 1: Introducing Writing for Interaction

Section 1. Introducing Writing for Interaction Chapter 1. Introducing the Information Experience

Introduction What is the Information Experience? Summary

Chapter 2. Design and Development Models and Processes

Introduction What are Design and Development Models? Development Models Development Model Phases and Information Experience Design Working as a Team Using a Team Decision Matrix Summary

Section 2: Understanding User Needs

Section 2. Understanding User Needs Chapter 3. Getting to Know Your Users

Introduction Understanding Your Users Identifying Your User Types Business Applications and Their Users Consumer Applications and Their Users Summary

Chapter 4. Gathering Data about Your Users

Introduction Gathering the User Data Creating User Surveys Site Visits Focus Groups Talking to Customer Support Gathering Information From the Internet Analyzing Your Data Summary

Chapter 5. Creating Your Personas

Introduction Creating the Task List Categorizing User Tasks Mapping Tasks and Categories to Target Users Creating User Scenarios Creating the Persona Biographies Summary

Section 3: Designing Your Information Experience Strategy

Section 3. Designing Your Information Experience Strategy Chapter 6. Understanding User Reading Patterns

Introduction How Do Users Interact with Online Text? What the Research Tells Us Readability Scales Summary

Chapter 7. Applying Usability Principles to Your Writing

Introduction Understanding Your Users’ Information Needs Understanding User Attributes Understanding Information Attributes Summary

Chapter 8. Creating Writing Guidelines

Introduction What Is a Style Guide? Defining Writing Style Guidelines Typography Guidelines Defining Guidelines for Each Content Type Summary

Section 4: Creating Your Information Experience

Section 4. Creating Your Information Experience Chapter 9. Designing Your Information Strategy

Introduction Understanding the Workflow Phases Creating an Information Experience Strategy Designing the Implementation Model Defining Rings of Quality Putting It All Together Summary

Chapter 10. Writing Text for Interaction

Introduction The Four A’s of Writing Mapping Information to the User Workflow Finding the Right Voice Writing the User Interface Elements General Text Guidelines Summary

Chapter 11. Writing for Diverse Audiences

Introduction Writing Accessible Content Writing for International Audiences Summary

Section 5: Evaluation

Section 5. Evaluation Chapter 12. Evaluating Your Information Experience

Introduction What are You Reviewing for? Planning Your Evaluation Strategy Evaluation Methods Summary

Review Check List Final Summary Bibliography Index