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Index
Cover
Dedication
Foreword by Brit Elders
Introduction
1. The Secret Revealed
We Are Emotional Beings
The Secret to De-Escalating
Three Essential Steps
2. Affect Labeling in Action
De-Escalating Upset Children
Becoming an Empathic Listener
The Dangers of Emotional Invalidation
3. After Restoring the Calm, Then What?
The Range of Problem-Solving Possibilities
Results-Based Coaching
Creating Accountable Agreements
4. Minimum Coercion, Maximum Listening
De-Escalating Unresponsive Teens
Bullying
Fostering Peace Circles
5. The Art of Core Messaging
How to Core Message Effectively
De-Escalating Angry and Grieving Friends
Listening to Insults and Disrespect
6. Peacemaking in Relationships
De-Escalating Intimate Relationships
Listening and Problem-Solving with Your Partner
De-Escalating After Divorce
The Six Needs of Victims
7. Be an Affect Label Leader
De-Escalating at Work
The Nature of Leadership
8. The Power of Self-Awareness
Developing Emotional Intelligence
De-Escalating Yourself
The Transcendent State of Egolessness
9. A Master Skill for Teachers
De-Escalating in the Classroom
Listening to Students and Parents
10. How to Be Civil in an Uncivil Society
What Are Beliefs?
Listening to Polarized People
When Families Are Divided
Afterword
Acknowledgments
Additional Resources
About the Author
Notes
Copyright
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