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Index
Cover Dedication Foreword by Brit Elders Introduction 1. The Secret Revealed
We Are Emotional Beings The Secret to De-Escalating Three Essential Steps
2. Affect Labeling in Action
De-Escalating Upset Children Becoming an Empathic Listener The Dangers of Emotional Invalidation
3. After Restoring the Calm, Then What?
The Range of Problem-Solving Possibilities Results-Based Coaching Creating Accountable Agreements
4. Minimum Coercion, Maximum Listening
De-Escalating Unresponsive Teens Bullying Fostering Peace Circles
5. The Art of Core Messaging
How to Core Message Effectively De-Escalating Angry and Grieving Friends Listening to Insults and Disrespect
6. Peacemaking in Relationships
De-Escalating Intimate Relationships Listening and Problem-Solving with Your Partner De-Escalating After Divorce The Six Needs of Victims
7. Be an Affect Label Leader
De-Escalating at Work The Nature of Leadership
8. The Power of Self-Awareness
Developing Emotional Intelligence De-Escalating Yourself The Transcendent State of Egolessness
9. A Master Skill for Teachers
De-Escalating in the Classroom Listening to Students and Parents
10. How to Be Civil in an Uncivil Society
What Are Beliefs? Listening to Polarized People When Families Are Divided
Afterword Acknowledgments Additional Resources About the Author Notes Copyright
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