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Index
Title page
Copyright information and disclaimer
About the author
About the author
Author’s note
Author’s note
Contents
Introduction
Introduction
SECTION 1: ASSERTIVENESS BASICS
1. Rights and responsibilities
2. Communicating effectively
3. Seven assertiveness techniques
SECTION 2: CHANGING NON-ASSERTIVE BEHAVIOUR
4. Changing passive behaviour – gaining the courage to assert yourself
5. Changing aggressive behaviour – learning to act reasonably
6. Self-esteem and assertiveness
Conclusion
Conclusion: Creating your own assertiveness plan
Appendix 1
Appendix 1: Key developments in assertiveness training
Appendix 2
Appendix 2 – Assessing your assertiveness
Additional resources
Additional resources
Index
Index
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