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Imperial Library
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Index
Title Page
Copyright Page
Contents
Introduction
Part 1: The ten golden rules of argument
Chapter 1. Golden Rule 1: Be prepared
Chapter 2. Golden Rule 2: When to argue, when to walk away
Chapter 3. Golden Rule 3: What you say and how you say it
Chapter 4. Golden Rule 4: Listen and listen again
Chapter 5. Golden Rule 5: Excel at responding to arguments
Chapter 6. Golden Rule 6: Watch out for crafty tricks
Chapter 7. Golden Rule 7: Develop the skills for arguing in public
Chapter 8. Golden Rule 8: Be able to argue in writing
Chapter 9. Golden Rule 9: Be great at resolving deadlock
Chapter 10. Golden Rule 10: Maintain relationships
Part 2: Situations where arguments commonly arise
Chapter 11. How to argue with those you love
Chapter 12. How to argue with your children
Chapter 13. Arguments at work
Chapter 14. How to complain
Chapter 15. How to get what you want from an expert
Chapter 16. Arguing when you know you’re in the wrong
Chapter 17. Arguing again and again
Chapter 18. Doormats
Chapter 19. How to be a good winner
Chapter 20. To recap
Index
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