The Dynamics of Conflict · A Guide to Engagement and Intervention by Mayer, Bernard -- Read -- Imperial Library of Trantor

Index

Preface to the Second Edition: A Reflective Approach to Conflict Part One: Conflict Chapter 1: The Nature of Conflict

How We Experience Conflict What Causes Conflict? Tension Between Expression and Outcome Why Think About Conflict?

Chapter 2: How People Approach Conflict

Values and Beliefs How People Explain Conflict Avoiding and Engaging in Conflict Styles of Conflict Engagement Roles People Play in Conflict Patterns of Engagement: The Conflict Dance

Chapter 3: Power and Conflict

Realities and Myths About Power Types and Sources of Power Implied and Applied Power How Power Is Used Integrative and Distributive Power Escalation and De-Escalation The Power of Alternatives Power and Social Justice

Chapter 4: Culture and Conflict

What Is Culture? Cultural Variables and Continuities A Word About Gender Handling Culture in Conflict Culture and Power How Cultural Differences Help

Part Two: Engagement and Intervention Chapter 5: Resolving Conflict

Dimensions of Resolution Pursuing Resolution at the Appropriate Level of Depth In Defense of Outcomes

Chapter 6: Engaging Conflict

The Challenge for Conflict Practitioners What People Want in Conflict (and What We Offer) Conflict Specialist Roles Six Faces of Conflict Enduring Conflict Resolution, Transformation, Engagement, and Social Change: The Purpose of Conflict Intervention

Chapter 7: Communication

The Basis of Effective Communication Listening and Connecting: The Communication Loop Challenges to Communication Speaking with Power Framing Conflict Constructively

Chapter 8: Negotiation

Popular Assumptions About Negotiation What Is Negotiation? The Negotiator’s Dilemma Dimensions of Negotiation Positional and Interest-Based Negotiation Strategic Choices in Negotiation How Negotiators Reach Closure Why We Reach Closure Negotiating with Unethical Adversaries

Chapter 9: Working with Impasse

The Nature of Impasse Moving Through Impasse General Questions for Addressing Impasse Specific Questions for Addressing Impasse Conflict Within Conflict

Chapter 10: Mediation

What Mediators Bring to the Table Constellation of Approaches to Mediation When Mediators Fight What Disputants Want from a Mediator Premises of Mediation What Mediators Actually Do When Mediation Works, and When It Fails

Chapter 11: Other Approaches to Conflict Intervention

Conflict Intervention as a Continuum of Services Limits of Mediation Components of an Intervention Continuum New Technologies for Dealing With Conflict The Common Purpose of Conflict Intervention

Chapter 12: Why We Intervene in Conflict

Finding a Better Way to Deal with Conflict Changing the World Changing the Conflict Practitioner

References About the Author Index