Calm Technology by Case, Amber -- Read -- Imperial Library of Trantor

Index

Calm Technology: Principles and Patterns for Non-Intrusive Design Praise Preface

Who Should Read This Book How This Book Is Organized Safari® Books Online How to Contact Us Acknowledgments

1. Designing for the Next 50 Billion Devices

Four Waves of Computing

The World Is Not a Desktop The Growing Ephemerality of Hardware The Social Network of 50 Billion Things

The Next 50 Billion Devices

Limit Bandwidth Usage Dedicate Separate Channels for Different Kinds of Technology Use Lower-Level Languages for Mission-Critical SystemS Create More Local Networks Distributed and Individual Computing Interoperability Human Backup

The Future of Technology Conclusions

2. Principles of Calm Technology

The Limited Bandwidth of Our Attention Principles of Calm Technology

I. Technology Should Require the Smallest Possible Amount of Attention II. Technology Should Inform and Create Calm III. Technology Should Make Use of the Periphery

Attention models Attention graphs

IV. Technology Should Amplify the Best of Technology and the Best of Humanity V. Technology Can Communicate, But Doesn’t Need to Speak VI. Technology Should Work Even When It Fails VII. The Right Amount of Technology Is the Minimum Needed to Solve the Problem VIII. Technology Should Respect Social Norms

Conclusions

3. Calm Communication Patterns

Status Indicators

Visual Status Indicators Status Tones Haptic Alerts Status Shouts

Ambient Awareness Contextual Notifications Persuasive Technology Conclusions

4. Exercises in Calm Technology

A Calm Interaction Evaluation Tool Exercises

Exercise 1: A Calmer Alarm Clock

Part A

Key considerations

Part B

Exercise 2: A Clock That Starts the Day

Part A Part B

Exercise 3: A Year-Long Battery

Part A Part B

Exercise 4: A Calmer Kitchen Exercise 5: A Fridge for Healthier Eating Exercise 6: Using Ambient Awareness Exercise 7: Bringing Haptics into Play

Conclusions

5. Calm Technology in Your Organization

Building Teams for Calm Technology

The Rule of Five Test Your Team Hire Differently from You Find Political Buffers

Design for Privacy

The User Experience of Privacy Get a Privacy Policy Anticipate and Expect Security Breaches

Selling Calm Technology to Managers

Objection 1: More Features Are Better

Solution

Objection 2: All of the Legacy Features Must Stay

Solution

Objection 3: What About All the Other Stakeholders?

Solution

Objection 4: There’s No Time for User Testing

Solution

Objection 5: The Product Must Stay Secret Until Launch

Solution

Entering a Product into Human Society: A Calm Product Launch

Refine Competition Do the Research! Allow Time for Real-World Testing Don’t Redesign the Entire Thing at Once Design for Human–Human Interaction Design for Optimum Battery Life

Conclusions

6. The History and Future of Calm Technology

Videoconferencing Before Skype The Beginnings of Calm Technology

A. About the Author Index About the Author Colophon Copyright

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