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Index
PART I: Be A Savvy Consumer
Buyer Beware
Before You Buy
Service Contracts And Extended Warranties
Product Safety Recalls
Identifying And Stopping Fraud
After You Buy
Banking
ATM/Debit Cards
Prepaid Cards
Savings and Checking
Unsolicited Checks And Credit Offers
Cars
Buying A New Car
Buying A Used Car
Dealer Versus Private-Party Purchases
Financing
Leasing
Recalls, "Lemon" Laws, And Secret Warranties
Renting
Repairs
Car Repossessions
Credit
Credit Cards
Credit Reports And Scores
Dealing with Debt
Loans
Financing Your Education
Paying For College 101
Student Financial Aid
Employment
Employment Agencies
Work-At-Home Companies
Unemployment
Food And Nutrition
Healthy Food Choices
Food Safety
Weight Loss
Going Green
Buying Green
Reusing And Recycling
Health Care
Choosing A Doctor
Choosing A Health Care Facility
Prescription Drugs
Medicare Prescription Drug Coverage
Housing
Buying A Home
Avoiding Foreclosure
Moving Companies
Home Improvement And Repairs
Renting/Leasing
Insurance
Auto Insurance
Disability Insurance
Health Insurance
Health Care Plans
Homeowners'/Renters' Insurance
Life Insurance
Long-Term Care Insurance
Other Insurance
Internet
Choosing Service Providers
Online File Sharing
Online Copyright Issues
Preventing Online Fraud
Spam
Investing
Online Trading
Financial Brokers And Advisors
Investing In Gold
Retirement Planning
Phones
Slamming And Cramming
Cell Phones
Smart Phones
Pay-As-You-Go Plans
VoIP
Privacy Protection And Identity Theft
Reporting Identity Theft
Protecting Your Privacy
Financial Privacy
Medical Privacy
Online Privacy
Smart Home Shopping
Your Rights: Shopping From Home
Your Rights: 3-Day Cooling-Off Rule
Online Shopping
Online Auctions And Sellers
Telemarketing & Unwanted Mail
National Do Not Call Registry
Pre-Recorded Messages
Telemarketing Sales Calls
Travel
Resolving Air Travel Problems
Passports
Travel Safety
TV
Cable
Satellite
Internet TV
TV Options
Utilities
Electricity And Natural Gas
Water
Wills & Funerals
Planning For The End Of Life
Wills
Choose An Executor
Funerals
Veterans Cemeteries
PART II: Filing A Complaint
Contact The Seller
Contact Third Parties
Dispute Resolution Programs
Small Claims Court
Legal Help And Information
Report Fraud & Safety Hazard
Sample Complaint Letter
PART III: Key Information Resources
Emergency Preparedness
For Teachers
For Persons With Disabilities
For Military Personnel
PART IV: Consumer Assistance Directory
Automotive Manufacturers
Automotive Dispute Resolution Resources
Better Business Bureaus
Corporate Consumer Contacts
Federal Agencies
Commission on Civil Rights
Consumer Product Safety Commission
Department of Agriculture
Department of Commerce
Department of Education
Department of Energy
Department of Health and Human Services
Department of Homeland Security
Department of Housing and Urban Development
Department of Interior
Department of Justice
Department of Labor
Department of State
Department of Transportation
Department of Treasury
Department of Veterans Affairs
Environmental Protection Agency
Equal Employment Opportunity Commission
Federal Communications Commission
Federal Deposit Insurance Corporation
Federal Reserve System
Federal Trade Commission
General Services Administration
National Council on Disability
National Credit Union Administration
Office of Personnel Management
Pension Benefit Guaranty Corporation
Securities and Exchange Commission
Small Business Administration
Social Security Administration
U.S. Commodity Futures Trading Commission
U.S. Government Printing Office
U.S. Postal Service
National Consumer Organizations
State, County & City Consumer Protection Offices
State Banking Authorities
State Insurance Regulators
State Securities Administrators
State Utilities Commissions
Trade & Professional Associations
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