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Index
Cover Page
Title Page
Copyright Page
Contents
List of Figures
List of Tables
About the Contributors
1 Introduction: Shifting the Focus to Human Work within Complex Socio-technical Systems
PART I IDENTIFYING SYSTEM VULNERABILITIES WITHIN INCIDENT AND ACCIDENT ANALYSIS
2 Learning from Accidents: Analysis of Normal Practices
3 Derailed Decisions: The Evolution of Vulnerability on a Norwegian Railway Line
4 Offshore Vulnerability: The Limits of Design and the Ubiquity of the Recursive Process
PART II ACCOMPLISHING RELIABILITY WITHIN FALLIBLE SYSTEMS
5 Channelling Erratic Flows of Action: Life in the Neonatal Intensive Care Unit
6 How do Individual Operators Contribute to the Reliability of Collective Activity? A French Medical Emergency Centre
PART III ENHANCING WORK PRACTICES WITHIN RISKY ENVIRONMENTS
7 When Users and Designers Meet Each Other in the Design Process
8 Near-misses and Mistakes in Risky Work: An Exploration of Work Practices in High-3 Environments
9 Conclusion: Towards Developmental Work Within Complex and Fallible Systems
Index
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