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Index
Title Page
Contents
Introduction: The Origins and Structure of the Original Model for Business Performance Excellence (BPE) by Jeffrey T. Luftig and Steven Ouellette
Contributors
Strategic Planning and Policy Deployment
Hoshin Kanri: Deploying Your Strategic Intents to Achieve Business Excellence by Jeffrey T. Luftig and Steven M. Ouellette
A Holistic Approach to Business Risk Managementby Terry Carroll
Aligning Structure with Strategy: Recalibrating for Improved Performance and Increased Profitability by R. Brayton Bowen
Innovation and the Path to Growth, Profitability, and Competitiveness by John Milton-Smith
What Entrepreneurs and Small Business Owners Can Do to Increase Their Chances of Success in the Global Economy by Neuman F. Pollack
Everything You Need to Know About Benchmarking by Robin Mann
Enhance Competitive Performance via Critical Performance Measures (CPMs) by Zahirul Hoque
Multidimensional Performance Measurement Using the Balanced Scorecard by Priscilla Wisner
Finance and Cost Reduction
Turning Around Financial Performance by David Magee
Cash Flow Best Practice for Small and Medium-Sized Enterprises by Rita Herron Brown
Employee Stock Options by Peter Casson
Customer Product Rationalization (CPR) for Ailing Businesses by Jeffrey T. Luftig and Steven M. Ouellette
Reducing Costs through Change Management by Beverly Goldberg
Reducing Costs and Improving Efficiency by Outsourcing and Selecting Suppliers by Paul Davies
Reducing Costs through Production and Supply Chain Management by Vinod Lall
Reducing Costs and Improving Efficiency with New Management Information Systems by Beverly Goldberg
Systems and Tools in Business Performance Improvement
The True Total Quality by Masaaki Imai
Lean Manufacturing by Daniel T. Jones
Generating Increased Revenue and Profitability through Improved Customer Satisfaction: Essential Elements of a Customer Quality Assurance (CQA) System by Jeffrey T. Luftig and Steven Ouellette
Financial Techniques for Building Customer Loyalty by Ray Halagera
Statistical Quality Control for Process Improvement by Priscilla Wisner
Ethics and Creating Value through Employee Management
Business Ethics by Sue Newell
Corporate Social Responsibility: More than PR, Pursuing Competitive Advantage in the Long Run by John Surdyk
Sustainability Management by John Elkington
Cultural Alignment and Risk Management: Developing the Right Culture by R. Brayton Bowen
The Human Value of the Enterprise by Andrew Mayo
Human Capital by Edward E. Gordon
Creating Value through People by David H. Maister
Return on Talent by Subir Chowdhury
Imprint
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