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Index
Cover
Title
Copyright
Dedication
Contents at a Glance
Contents
About the Author
About the Technical Reviewer
Introduction
Chapter 1: Steering Away from Disaster
The Real Cost of Failure
Why Disasters Happen and How to Prevent Them
Success/Failure
Your SharePoint Project: Will It Sink or Float?
High Availability: The Watertight Compartments
Disaster Recovery
Recovery Time Objective and Recovery Point Objective
Networks and the Cloud
IaaS vs. SaaS
SharePoint in the Cloud
Why Is Infrastructure Moving to the Cloud?
Will SharePoint Administrators Become Extinct?
SharePoint Is a Complicated Beast
Practical Steps to Avoid Disaster
What Role Will You Play?
Stakeholders and Strategy
Dependencies
Clear Measurements of Success: Reporting, Analysis, and Prevention
Applied Scenario: The System Is Slowing Down
The Solution
What Is Upper Management’s Responsibility?
Technology Is Just a Tool
Applied Scenario: It’s Never Simple
Some Terminology
Summary of the Options
The Solution
Summary
Chapter 2: Planning Your Plan
Getting the Green Light from Management
Barriers to Consensus
Weak Metaphors
Another Weak Metaphor: Snapshots
Stronger Metaphors
Business Impact Assessment
Who Sets the RTO and RPO?
The Goldilocks Principle
Consensus
People
Physical Dependencies
Architectural Impact
Risk Assessment
Synchronicity
Recovery Tiers
20/20 Hindsight
Service Level Agreements
Disaster Coordination
4Ci
A DR Script
Last but Not Least: Supply Stores and Restaurants
Summary
Chapter 3: Activating Your Plan
Welcome to the University of Newbridge
What Is a Process?
Do I Need to Define My Processes and Procedures?
Benefits of Defining Your Processes and Procedures
Applied Scenario: A Disaster Recovery Plan
The University of Newbridge Disaster Recovery Plan
Summary
Chapter 4: High Availability
High Availability Overview
Measuring Business Impact
The Nines
Resilience
Platform
SQL Server
Change Management
Monitoring
People
Redundancy
Data Centers
Farms
Hardware
Application-Level Redundancy
Summary
Chapter 5: Quality of Service
Why Quality of Service Is Essential
Perceptions and Causes of Poor QoS
Applied Scenario: Flowers and Elephants
Isolating the Cause
Fiddlers, Pipes, and Pings: Measuring Tools
TCP Throughput
Exploring Possible Solutions
WAN Acceleration
Deployment Strategies
The Middle Ground
Centralized vs. Regional SharePoint Deployment
Single Hub
Central Hub with Spokes
Central Hub and Mini-Hubs
Cache
Summary
Chapter 6: Back Up a Step
Backup Planning and Preparation
Business Impact Assessment
Dependencies
Code and Content
Backup Tools
Documentation
Backup Using SharePoint
Backup and Restore in Central Administration
Backup Using PowerShell
Speeding Up Backups
Recommendation
Backup Using SQL Server
Transaction Logs
BLOBs
Backup of the File System
Workflows
Summary
Chapter 7: Monitoring
Maintenance Tasks
Check Your Backups
Check Storage
Monitor Reliability and Performance with Windows
Check Event Viewer
Alerts: Instant Monitoring
Check Task Manager
SharePoint’s Monitoring Tools
Troubleshooting Errors
Summary
Chapter 8: DIY DR
The Recycle Bin
Recycle Bin Settings
Accessing the Second-Stage Recycle Bin
Exceptions
Versioning As a Recovery Tool
Recovering Sites and Site Collections
Recovery with PowerShell
Office As DIY DR Tool
Content Backup Using Templates
How to Make a List Template
How to Make a Site Template
Summary
Chapter 9: Change Management and DR
Entropy
Application Lifecycle Management
Development Models
Cost of Change
Evolution
Who Controls Change in SharePoint?
Change Categories
Change Management
Impact Assessment
Change Advisory Board (CAB) Meetings
Schedule RFC
Test Change
Implement and Assess, Perhaps Roll Back
Review and Close
Summary
Chapter 10: DR and the Cloud
SharePoint Time Machine
SharePoint Past
SharePoint Present
SharePoint Future
Cloud Benefits
Load Variation
Agility
Cloud Architectures
Public Cloud
Private Cloud
Hybrid: The Archaeopteryx
Architecting for Disaster Recovery in the Cloud
Multi-Tenancy
Planning Federation
Summary
Chapter 11: Best and Worst Practices
JFD
A Typical SharePoint RFP
Good Practices
Putting the Cart Before the Horse
Quagmires
Migration
Metadata
Customization
Workflows
Intranet Conflict
Records Management
Corporate Facebook
Change Management
Going Live
Governance
Users Are King
Summary
Chapter 12: Final Conclusions
Key Points by Chapter
Chapter 1: Steering Away from Disaster
Chapter 2: Planning Your Plan
Chapter 3: Activating Your Plan
Chapter 4: High Availability
Chapter 5: Quality of Service
Chapter 6: Back Up a Step
Chapter 7: Monitoring
Chapter 8: DIY DR
Chapter 9: Change Management and DR
Chapter 10: DR and the Cloud
Chapter 11: Best and Worst Practices
Summary
Index
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