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Imperial Library
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Index
Cover
Title Page
Copyright
Foreword
Introduction
Saving Children with Tablets
Coordinated, Precision Crime Fighting
The Renewed Public Employee
The Digital Civic Switchboard
Leadership
Notes
Chapter One: The Return of Retail Governance
Customer Relationship Management Goes Public
Connecting Citizens via App
Connecting City Workers
The Next Step
Notes
Chapter Two: Networked Citizenship
Chicago
Rio de Janeiro
New York City
Austin
Chennai
The Future of Civic Voice
Notes
Chapter Three: The Interactive City
Digitally Enhanced Democracy
Supporting Engagement
Notes
Chapter Four: The City as Digital Platform
Epilogue: A Platform Built from Scratch
Notes
Chapter Five: The Responsive Employee
Retail Government
Working Smarter: Data-Driven Decision Making
Accountable Discretion
Open Source Empowerment
Accountable Discretion by Proxy
The Virtuous Circle of Motivated Workers and Satisfied Constituents
Notes
Chapter Six: The Data-Smart City
Selling an Idea
Identifying and Preventing Mortgage Fraud
A Joint Push from Top City Hall Officials
Preempting the Next Fire with Data
Success Goes Viral
Uncovering Efficiency across Fragmentation
Analytics Meets the Open Data Movement
Chapter Seven: Rethinking Government
The Story of HHS-Connect
Civil Service Obstacles to Empowering Employees
Employee Discretion and Creativity
Procurement as the Barrier to Innovation
Notes
Chapter Eight: Toward Responsive Cities
The Promise of Data Analytics: Indiana
The Promise of 311: New York City
Private Data Publicly Used: The Need for Thoughtful Public Policy
Notes
Acknowledgments
About the Authors
Index
End User License Agreement
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