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Index
Cover
Title
Copyright
Table of Contents
Introduction
Chapter 1 Asking the Right Questions
Competency and Fit
Key Competencies
Chapter 2 Interviewing from the Beginning
Start the Interview Off Right
Explanation of the Interview Process
Get-to-Know-You Questions
Work History
Why This Job?
Scholastic Experience
Job Performance
Career Objectives
Self-Evaluation
Managing Others
Application: Starting the Interview Off Right
Building the Interview Questions
Probes
Chapter 3 Competency Questions
Communication
Interview Questions for Assessing Written Communication
Interview Questions for Assessing Verbal Communication
Interview Questions for Assessing Presentation Skills
Application: Communication Skills Questions
Chapter 4 Interpersonal Skills/Conflict Resolution
Interview Questions for Assessing Interpersonal Skills
Interview Questions for Assessing Conflict-Resolution Skills
Application: Interpersonal/Conflict-Resolution Skills Questions
Chapter 5 Empathy and Service Orientation
Interview Questions for Assessing Empathy
Interview Questions for Assessing Service Orientation
Application: Empathy/Service-Orientation Skills Questions
Chapter 6 Problem Solving
Interview Questions for Assessing Problem-Solving Skills
Application: Problem-Solving Skills Questions
Chapter 7 Analytical Ability
Interview Questions for Assessing Analytical Skills
Application: Analytical Skills Questions
Chapter 8 Decision Making
Interview Questions for Assessing Decision-Making Skills
Application: Decision-Making Skills Questions
Chapter 9 Teamwork
Interview Questions for Assessing Teamwork Skills
Application: Teamwork Skills Questions
Chapter 10 Organization
Interview Questions for Assessing Organization Skills
Application: Organization Skills Questions
Chapter 11 Motivation
Interview Questions for Assessing Motivation
Application: Motivation Questions
Chapter 12 Initiative
Interview Questions for Assessing Initiative
Application: Initiative Questions
Chapter 13 Stress Management
Interview Questions for Assessing Stress-Management Skills
Application: Stress-Management Skills Questions
Chapter 14 Summary of Interview Tips
Chapter 15 Other Competencies
Ethics and Integrity
Ethics and Integrity Questions
Chapter 16 Work Ethics and Professionalism
Work Ethics and Professionalism Questions
Chapter 17 Compliance
Compliance Questions
Chapter 18 Adaptability
Adaptability Questions
Chapter 19 Leadership
Leadership Questions
Chapter 20 Creativity
Creativity Questions
Chapter 21 Skill-Based Behavioral Questions
Chapter 22 Final Words
Chapter 23 Summary List of Competencies
Index
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