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Index
Preface
Acknowledgments
Part 1: Leadership in Four Dimensions
Chapter 1: Introduction: The Power of Reframing
The Curse of Cluelessness
Framing
Frame Breaking
Four Leadership Frames
Multiframe Thinking
Conclusion
Notes
Part 2: Structural Leadership
Chapter 2: Getting Organized
Structure at United Parcel Service (UPS)
McDonald’s and Harvard: A Structural Odd Couple
Elements of Social Architecture
Contextual Factors
Applying the Structural Frame
Conclusion
Notes
Chapter 3: Organizing Groups and Teams
Lord of The Flies
Saga of the Trapped Chilean Miners
Comparing Leadership Dynamics
Task and Structure in Teams
Structures of Sports Teams
Conclusion
Notes
Part 3: Human Resource Leadership
Chapter 4: Leading People
Treat ‘Em Like Dirt
Semco: Investing in People
Men’s Wearhouse: Getting it Right
Conclusion
Notes
Chapter 5: Seeing Ourselves as Others See Us
Ellen and Don
Self-Awareness
Leadership Skills: Advocacy and Inquiry
Conclusion
Notes
Part 4: Political Leadership
Chapter 6: The Leader as Politician
Political Skills
A Case Example: The Troubled Auditor
Conclusion
Notes
Chapter 7: The Leader as Warrior and Peacemaker
Steve Jobs: The Warrior
Enter Bob Iger: The Peacemaker
Orchestrating Conflict: Raise or Lower the Flame?
A Case Example: Lois Payne
Conclusion
Notes
Part 5: Symbolic Leadership
Chapter 8: The Leader as Magician
Cultural Revival at Starbucks
The Ways of Magic: How Symbolic Leaders Work
Conclusion
Notes
Chapter 9: Seeking Soul in Teams
The Eagle Group: Reasons for Success
Building a Soulful Team
Conclusion
Notes
Part 6: Improving Leadership Practice
Chapter 10: Reframing in Action
Benefits and Risks of Reframing
Reframing for Newcomers and Outsiders
Conclusion
Note
Chapter 11: Images of Leadership: Can Crooked Kites Fly?
Metrics Maestro: Amazon’s Jeff Bezos
Leader of the Tribe: Zappos’s Tony Hsieh
Authentic Engineer: Xerox’s Ursula Burns
Warrior Artist: Apple’s Steve Jobs
Conclusion
Notes
Chapter 12: Leadership and Change
Limits of Leadership
Carriers Versus Catalysts of Change
The Frames and Change
Resurrection at Ford Motor
Conclusion
Notes
Chapter 13: Searching for Soul: Leadership Ethics
Soul and Spirit in Organizations
The Factory: Excellence and Authorship
The Family: Caring and Love
The Jungle: Justice and Power
The Temple: Faith and Significance
Conclusion
Notes
Chapter 14: Great Leaders, Great Stories
Worldviews, Frames, and Stories
Conclusion
Notes
Appendix: Leadership Orientations
The Authors
Index
End User License Agreement
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