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Index
Preface
Why I Wrote This Book and for Whom
How This Book Is Organized
Chapter 1: Culture
Chapter 2: Talent
Chapter 3: Office Space and Remote Working
Chapter 4: Personal Growth and Finding Balance
Chapter 5: Planning for the Future
Chapter 6: Leadership Styles
Chapter 7: Sales and Marketing
Chapter 8: Learning from Our Biggest Mistakes
Companies Interviewed for This Book
Acknowledgments
Conventions Used in This Book
Using Code Examples
Safari® Books Online
How to Contact Us
1. Culture
Introduction
It Starts with the People
Culture Trickles Down from the Founders
Safe and Happy Spaces
Personality as Culture
Laying the Foundation for Culture
Deliberate Cultural Design
Aligning People with Culture
The Structure of Culture
Final Words
Key Takeaways
2. Talent
Introduction
Small Teams and Building Out
Developing Talent Is Similar to Developing a Sales Pipeline
Which Came First, the Skills or the Passion?
Hire People Smarter than You
Diversity of Skills
Grow out of Your Shoes, Not into Them
Hire Coachable People Willing to Learn
Growing Teams
Finding Balance and Letting Go
Apprenticeships
Final Words
Key Takeaways
3. Office Space and Remote Working
Introduction
Selecting a Location
How Space Enhances Brand Personality
The Message Office Space Sends
First We Shape the Space, Then It Shapes Us
Design Leader as Interior Designer
Move Space, Move Culture
Layouts and Interior Design
Leading Remote Teams
The Space Between
Final Words
Key Takeaways
4. Personal Growth and Finding Balance
Introduction
Finding the Right Focus
Partners and Support
Where the Inspiration and Support Comes from
Designing Balance
The Importance of Exercise
All Work and No Play
Planning for a Harmonious Future
Rules and Routine
Acquiring New Skills
Soft Skills Have Big Upsides
Growing Companies by Growing Leaders
Final Words
Key Takeaways
5. Planning for the Future
Introduction
Natural Planners Versus Learned Planning
That Pesky Ambiguous Future
Aligning Plans to Culture
Planning for Success, and Not the Other Thing
Connecting the Dots
Connecting Plans to Specific Revenue Outcomes
Be Bolder and Wiser
Staying Relevant
Final Words
Key Takeaways
6. Leadership Styles
Introduction
Failure as a Gift
Leading by Connecting
Balancing Hard and Soft Approaches
The Long-Term Style
Lots of Styles, One Goal
Leaders Draw the Best from Others
Final Words
Key Takeaways
7. Sales and Marketing
Introduction
Opening Up
Your Work Is Your Marketing
Aligning Marketing with Mission
Organizing for Optimal Outcomes
Thought Leadership Is Your Marketing
Converting Leads to Deals
CEO as Chief Sales Officer
Improving Sales by Turning Away Business
Salespeople, Commissions, and Incentives
Sales and Marketing Pipelines
Creating Your Own Sales Lens
Putting the Sales Lens to Use
The Lens in Action
Final Words
Key Takeaways
8. Learning from Our Biggest Mistakes
Introduction
The Business Is the Design Project
Letting Go, Somewhat
Managing Growth
Working with Clients
Making Better Mistakes
Final Words
Key Takeaways
Index
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