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Index
Copyright Page
Contents
List of illustrations
List of figures
List of tables
Preface
A note on conventions
Prologue: ‘First and foremost a China bank’, 1865–1980
Part One: Setting the scene
Chapter 1: Unique place, unique bank
Chapter 2: Winning Marine Midland
Chapter 3: Missing out on Royal Bank of Scotland
Part Two: 1980–1992
Chapter 4: Overview 1980–1992: a three-legged stool
Chapter 5: Something old, something new
Chapter 6: Turning round Marine Midland
Chapter 7: A flexible solution
Chapter 8: The third leg – at last
Part Three: 1992–2002
Chapter 9: Overview 1992–2002: in pursuit of value
Chapter 10: The end of paternalism
Chapter 11: Turning round Midland
Chapter 12: 1997 and beyond
Chapter 13: Riding the Asian financial crisis
Chapter 14: North America: keeping pace
Chapter 15: Latin America: new pastures
Chapter 16: European opportunities
Chapter 17: A motley crew
Chapter 18: Global reach, global brand
Part Four: 2002–2011
Chapter 19: Overview 2002–2011: staying the course
Chapter 20: Achieving critical mass in Greater China
Chapter 21: An emerging markets bank
Chapter 22: A global retail bank
Chapter 23: The sleeping giant – commercial banking
Chapter 24: Achieving its potential – global banking and markets
Chapter 25: Household – the rise and fall of consumer finance
Chapter 26: Managing the crisis
Chapter 27: Cultural dilution, cultural strength
Postscript: May 2011–May 2014
Appendix: Key statistics, 1979–2013
Notes
Acknowledgements
Picture credits
Index
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