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Index
Cover Page
Title Page
Copyright Page
Contents
List of Figures and Tables
About the Editors
About the Contributors
Foreword
A Tribute to Robert L. Helmreich, Ph.D.
Preface
List of Abbreviations
SECTION I THE FOUNDATIONS OF ORGANIZATIONAL CULTURE
1 A Brief Overview of the Foundations of Organizational Culture
2 Achieving Optimal Outcomes Through Just Culture
3 Safety Climate and Safety Culture
4 The Financial Perspective of Safety
SECTION II THE CURRENT MEDICAL TRANSPORT ENVIRONMENT
5 The Current Status of Air Medical Transport
6 The Current Status of Ground Medical Transport
SECTION III SAFETY AND RISK MANAGEMENT
7 An Overview of the Risk-management Process
8 Safety Management Systems
9 Operations Safety: Developing, Executing and Upgrading the Operations Plan
10 Improving Communications to Improve Safety
11 Training to Improve Operational Safety
12 Operational Safety Training: Learning from the Mistakes of Others
13 Adjuncts to Safety in Ground Medical Transport
14 Medical Error – Recognition, Reporting, Managing Response, and Limiting Harm
15 Fatigue Challenges in Emergency Medical Services Operations
16 Individual Provider Wellness and Self-care
17 Post Traumatic Stress Disorder in Emergency Medical Services
SECTION IV METHODS AND TOOLS FOR IMPROVEMENT
18 Measurement and Data
19 Essentials of Learning and Improvement
20 Practical Applications of Methodologies
21 Teamwork and Integration
SECTION V WORKFORCE CHALLENGES
22 Organizational Challenges within Medical Transport Services
23 The Role of Associations in Safety and Quality
24 Safety and War-fighting: Taking Action to Shape the Safety Culture of Naval Aviation
25 Ethical Challenges
A Postscript: The Next Steps
Index
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