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Index
Contents
Preface
Acknowledgments
Part I: Discovering What Your Community Needs
Chapter 1: Library Services and Programming in the Twenty-First Century
Chapter 2: Clarifying the Library’s Role
Chapter 3: Creating a Community Profile
Chapter 4: Assessing Community Needs
Chapter 5: Organizing, Analyzing, and Interpreting Assessment Results
Part II: Planning Services and Programs That Make a Difference
Chapter 6: Designing Effective Programs and Services
Chapter 7: Developing Goals, Objectives, and Outcomes
Chapter 8: Determining Activities, Staff Requirements, and Time Line
Chapter 9: Creating a Program Budget
Chapter 10: Funding Effective Programs and Services
Part III: Providing Effective Programs and Services and Measuring Your Success
Chapter 11: Implementing Library Programs and Services
Chapter 12: Measuring Effectiveness
Chapter 13: Using Your Success to Move Forward
About the Author
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