Etiquette Rules! by Mitchell, Nancy R. -- Read -- Imperial Library of Trantor

Index

Cover Title Page Contents Introduction Chapter 1 Your Personal Best

Prepare for Success Building Your Brand Appearance and Attire First Impressions Clothes Encounters Gauge in Brain (Formal vs. Informal) Hygiene and Grooming Guide Posture Grammar Swearing and Offensive Language Time Sensitivity Feedback My Space Wrap Up

Chapter 2 People Skills

Take a Hard Look at Your Soft Skills Connecting and Building Rapport Listening Skills Conversational Skills Body Language Handshake and Other Greetings Introductions Playbook Name Game Networking Etiquette Disability Etiquette

Chapter 3 Your World

Living with Manners Retail Rudeness Medical Office Manners Etiquette of Worship Parking Lots and Garages

Chapter 4 Fun and Fitness

Entertainment Health and Fitness

Chapter 5 Manners Hit the Road

Getting There Hotel Hospitality

Chapter 6 Communicating Courtesy

Thank-You Notes and Letters Business Letters Words of Condolence Grammar Review

Chapter 7 Going Social

Cell Phone Courtesy Texting Social Media

Chapter 8 Be Our Guest

Invitations Receiving an Invitation Party Playbook Houseguest Handbook Gifts—General Guidelines Party Protocol

Chapter 9 Manners Go To Work

Job Interview Etiquette You’re Hired! Welcome Aboard Gender-Neutral Courtesy Business Cards—Owner’s Manual Meetings Manners EZ Email Etiquette

Chapter 10 Dining Decoded

General Guidelines Tabletop Tour Dining Styles Restaurant Dining Customer Courtesy Fast-Food Finesse Food-Service Glossary

Chapter 11 DOWN THE AISLE

Determine Your Vision Timeline Save-the-Date Announcements Invitations Ceremony Reception Gifts Thank-You Notes

Acknowledgments Index About the Author Dedication Copyright