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Index
About the author
Acknowledgements
How to use this book
Part One Managing self
01 Communication skills
Written communication
Due diligence
Presentations
Dealing with apprehension and nerves
Tips, tricks and takeaways
Reflective exercise
02 My curriculum vitae
What should I include in my CV?
Structuring your CV
What is the two-page rule?
Tips, tricks and takeaways
Reflective exercise
Reference
03 Career planning
What are the 4Ps?
Career planning process
Tips, tricks and takeaways
Reflective exercise
04 Induction (as an employee)
Early success priorities
The unwritten rules
Tips, tricks and takeaways
Reflective exercise
05 Building good relationships
Take an interest in other people
Place yourself in the other person’s situation
Present yourself
Ways of working
A quick win
Be solution oriented
Tips, tricks and takeaways
Reflective exercise
06 Why mindset matters
Do you have a fixed or growth mindset?
How can I change my mindset?
Tips, tricks and takeaways
Reflective exercise
Reference
07 Personal work–life balance
Be iterative
Be consistent
Be clear
Tips, tricks and takeaways
Reflective exercise
08 Managing stress
How to manage stress
What should I do if I think someone at work is under stress?
Tips, tricks and takeaways
Reflective exercise
09 Dealing with disappointing news at work
Being passed over for a promotion
Receiving disappointing or negative feedback
Tips, tricks and takeaways
Reflective exercise
10 Resilience
How can you boost your resilience?
Am I lacking resilience?
Tips, tricks and takeaways
Reflective exercise
11 Managing your personal brand
Why do I need a brand?
How to develop your brand
Tips, tricks and takeaways
Reflective exercise
12 Effective networking
Why do I need to network?
How do I start networking?
Networking introductions
Tips, tricks and takeaways
Reflective exercise
13 Leadership
What makes a good leader?
Am I lacking as a leader?
Tips, tricks and takeaways
Reflective exercise
Part Two Managing others
14 How to disagree
The what and the how
Tips, tricks and takeaways
Reflective exercise
15 How to handle a difficult boss or peer
Try not to take it personally
Define the behaviour
Be aware of the cause and effect
Don’t fight fire with fire
Look for balance
Try to make the individual aware
Act early
Draw a line in the sand
Due diligence
Tips, tricks and takeaways
Reflective exercise
16 Leading teams
How to be an effective team leader
Have you got the right team culture?
Tough conversations
Delegation
Tips, tricks and takeaways
Reflective exercise
17 Supporting a team’s work–life balance
What makes a good work–life balance?
Consistency is critical
How does your work–life balance affect others?
Tips, tricks and takeaways
Reflective exercise
18 Performance discussions (as a manager)
Deliver positive results in performance discussions
Performance discussions with a high-performing individual
Performance discussions with a low-performing individual
Tips, tricks and takeaways
Reflective exercise
19 Impact and influence
Meeting with a senior executive or key client
Make an impact when you are not the subject matter expert
Tips, tricks and takeaways
Reflective exercise
20 Challenging the status quo
Driving change
Make change the focus
Tips, tricks and takeaways
Reflective exercise
21 Building a culture of innovation
How can you encourage innovation?
Prepare the groundwork for innovation
Tips, tricks and takeaways
Reflective exercise
References
22 Bringing about behavioural change
Our process for change
Tips, tricks and takeaways
Reflective exercise
23 Overcoming resistance
Where is this resistance coming from?
How can I reduce resistance?
Tips, tricks and takeaways
Reflective exercise
Part Three Managing the task
24 How to interview (as a candidate)
Before the interview
In the interview
After the interview
How to handle a group interview
Tips, tricks and takeaways
Reflective exercise
25 Performance discussions (as an employee)
When you are performing well
When you are not performing well
Tips, tricks and takeaways
Reflective exercise
26 One-to-one meetings with your boss
Planning is key
Tips, tricks and takeaways
Reflective exercise
27 How to ask for a pay rise
Prior to pay rise discussions
Preparing for the pay rise discussion
Tips, tricks and takeaways
Reflective exercise
28 Negotiation skills
Knowledge
Timing
Strategy
Purchasing negotiations
Tips, tricks and takeaways
Reflective exercise
29 How to handle an unethical request
Your course of action
Tips, tricks and takeaways
Reflective exercise
30 How to resign
Before you resign
Letter of resignation
The notice period
Tips, tricks and takeaways
Reflective exercise
31 How to interview (as the hiring manager)
Time for the interview
Tips, tricks and takeaways
Reflective exercise
32 New employee induction
Induction: as a manager
Tips, tricks and takeaways
Reflective exercise
33 Succession planning
What is succession planning?
How do I create a succession plan?
Tips, tricks and takeaways
Reflective exercise
34 Breaking disappointing news to an employee
How to break bad news
Tips, tricks and takeaways
Reflective exercise
35 Decision making
The decision-making process
Tips, tricks and takeaways
Reflective exercise
36 Starting your own business
First things first
Assess yourself
Your exit plan
Some preliminary key decisions
The product or service
The research and planning
Working on and in the business
Know the law
Taxation
You will need support
Tips, tricks and takeaways
Reflective exercise
Part Four Appendices
Appendix 1 Sample CV 1
Appendix 2 Sample CV 2
Appendix 3 Induction review matrix
Appendix 4 Stakeholder map for employee inductions
Index
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