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Index
About the author Acknowledgements How to use this book Part One Managing self 01 Communication skills
Written communication Due diligence Presentations Dealing with apprehension and nerves Tips, tricks and takeaways Reflective exercise
02 My curriculum vitae
What should I include in my CV? Structuring your CV What is the two-page rule? Tips, tricks and takeaways Reflective exercise Reference
03 Career planning
What are the 4Ps? Career planning process Tips, tricks and takeaways Reflective exercise
04 Induction (as an employee)
Early success priorities The unwritten rules Tips, tricks and takeaways Reflective exercise
05 Building good relationships
Take an interest in other people Place yourself in the other person’s situation Present yourself Ways of working A quick win Be solution oriented Tips, tricks and takeaways Reflective exercise
06 Why mindset matters
Do you have a fixed or growth mindset? How can I change my mindset? Tips, tricks and takeaways Reflective exercise Reference
07 Personal work–life balance
Be iterative Be consistent Be clear Tips, tricks and takeaways Reflective exercise
08 Managing stress
How to manage stress What should I do if I think someone at work is under stress? Tips, tricks and takeaways Reflective exercise
09 Dealing with disappointing news at work
Being passed over for a promotion Receiving disappointing or negative feedback Tips, tricks and takeaways Reflective exercise
10 Resilience
How can you boost your resilience? Am I lacking resilience? Tips, tricks and takeaways Reflective exercise
11 Managing your personal brand
Why do I need a brand? How to develop your brand Tips, tricks and takeaways Reflective exercise
12 Effective networking
Why do I need to network? How do I start networking? Networking introductions Tips, tricks and takeaways Reflective exercise
13 Leadership
What makes a good leader? Am I lacking as a leader? Tips, tricks and takeaways Reflective exercise
Part Two Managing others 14 How to disagree
The what and the how Tips, tricks and takeaways Reflective exercise
15 How to handle a difficult boss or peer
Try not to take it personally Define the behaviour Be aware of the cause and effect Don’t fight fire with fire Look for balance Try to make the individual aware Act early Draw a line in the sand Due diligence Tips, tricks and takeaways Reflective exercise
16 Leading teams
How to be an effective team leader Have you got the right team culture? Tough conversations Delegation Tips, tricks and takeaways Reflective exercise
17 Supporting a team’s work–life balance
What makes a good work–life balance? Consistency is critical How does your work–life balance affect others? Tips, tricks and takeaways Reflective exercise
18 Performance discussions (as a manager)
Deliver positive results in performance discussions Performance discussions with a high-performing individual Performance discussions with a low-performing individual Tips, tricks and takeaways Reflective exercise
19 Impact and influence
Meeting with a senior executive or key client Make an impact when you are not the subject matter expert Tips, tricks and takeaways Reflective exercise
20 Challenging the status quo
Driving change Make change the focus Tips, tricks and takeaways Reflective exercise
21 Building a culture of innovation
How can you encourage innovation? Prepare the groundwork for innovation Tips, tricks and takeaways Reflective exercise References
22 Bringing about behavioural change
Our process for change Tips, tricks and takeaways Reflective exercise
23 Overcoming resistance
Where is this resistance coming from? How can I reduce resistance? Tips, tricks and takeaways Reflective exercise
Part Three Managing the task 24 How to interview (as a candidate)
Before the interview In the interview After the interview How to handle a group interview Tips, tricks and takeaways Reflective exercise
25 Performance discussions (as an employee)
When you are performing well When you are not performing well Tips, tricks and takeaways Reflective exercise
26 One-to-one meetings with your boss
Planning is key Tips, tricks and takeaways Reflective exercise
27 How to ask for a pay rise
Prior to pay rise discussions Preparing for the pay rise discussion Tips, tricks and takeaways Reflective exercise
28 Negotiation skills
Knowledge Timing Strategy Purchasing negotiations Tips, tricks and takeaways Reflective exercise
29 How to handle an unethical request
Your course of action Tips, tricks and takeaways Reflective exercise
30 How to resign
Before you resign Letter of resignation The notice period Tips, tricks and takeaways Reflective exercise
31 How to interview (as the hiring manager)
Time for the interview Tips, tricks and takeaways Reflective exercise
32 New employee induction
Induction: as a manager Tips, tricks and takeaways Reflective exercise
33 Succession planning
What is succession planning? How do I create a succession plan? Tips, tricks and takeaways Reflective exercise
34 Breaking disappointing news to an employee
How to break bad news Tips, tricks and takeaways Reflective exercise
35 Decision making
The decision-making process Tips, tricks and takeaways Reflective exercise
36 Starting your own business
First things first Assess yourself Your exit plan Some preliminary key decisions The product or service The research and planning Working on and in the business Know the law Taxation You will need support Tips, tricks and takeaways Reflective exercise
Part Four Appendices Appendix 1 Sample CV 1 Appendix 2 Sample CV 2 Appendix 3 Induction review matrix Appendix 4 Stakeholder map for employee inductions Index
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