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Index
CONTENTS
Prologue As Easy As ABC
Chapter 1 SMALL CHANGES, BIG DIFFERENCES
The Invitation
What’s Ahead
Part One: The Hidden Structures of Engagement
Chapter 2 WHY MICROSTRUCTURES MATTER
How invisible structures shape everything that gets done
First, a Few Definitions
The Neglected Power of Microstructures
Microstructures Enable and Constrain
The Elements of Control
Conventional Microstructures: Too Much Control and/or Too Little Structure
From Too Much or Too Little Control to Well-Structured and Distributed Control
Chapter 3 LIBERATING STRUCTURES FOR EVERYONE
How easy it is for anyone to radically improve the way people work together
A Liberating Structure in Action
Harnessing the Power of Small Changes
Principles and Practices
Measuring Inclusion and Engagement: IE Quotient
Liberating Structures and Culture Change
Liberating Education
What to Expect
Chapter 4 LIBERATING LEADERSHIP
How leaders can avoid perpetuating the problems they complain about
The Bad News: Unintended Consequences and Side Effects
Patching Up the Symptoms
The Good News
The Possibilities
The Choice
A Word to the Skeptic
The Big Shift and Payoff
The Biggest Leadership Challenge
Liberating Leadership Starts with You
Part Two: Getting Started and Beyond
Chapter 5 GETTING STARTED: FIRST STEPS
Menu of Liberating Structures
Safety First
Breaking with Tradition
Your Own Fears
Three Pathways to Fluency and Routine Use
Immersion Workshops
Chapter 6 FROM FIRST STEPS TO STRINGS
Matching a Challenge with Specific Liberating Structures
Five Sets of Strings
Chapter 7 FROM STRINGS TO STORYBOARDS
Launching a Multi-Stakeholder Collaborative Project
Developing Strategy and Building a New Leadership Team
Advancing a Broad Movement across Many Regions
Composing for Large-Scale Projects
Part Three: Stories from the Field
Fixing a Broken Child Welfare System: Tim Jaasko-Fisher
Inclusive High-Stakes Decision Making Made Easy: Craing Yeatman
Turning a Business Around: Alison Joslyn
Transforming After-Action Reviews in the Army: Lisa Kimball
Inventing Future Health-Care Practice: Chris Mccarthy
Creating More Substance, Connections, and Ideas in the Classroom By Arvind Singhal
Getting Commitment, Ownership, and Follow-Through: Neil Mccarthy
Inspiring Enduring Culture Change While Preventing Hospital Infections: Michael Gardam
Dramatizing Behavior Change to Stop Infections: Sherry Belanger
Developing Competencies for Physician Education: Diane Magrane
Passing Montana Senate Bill 29: Senator Lynda Bourque Moss
Transcending a Top-Down, Command-and-Control Culture: Jon Velez
Part Four: The Field Guide to Liberating Structures
1 -2-4-All
Impromptu Networking
Nine Whys
Wicked Questions
Appreciative Interviews (AI)
TRIZ
15 % Solutions
Troika Consulting
What, So What, Now What? (W3)
Discovery & Action Dialogue (DAD)
25 /10 Crowd Sourcing
Shift & Share
Wise Crowds
Conversation Café
Min Specs
Improv Prototyping
Helping Heuristics
User Experience Fishbowl
Heard, Seen, Respected (HSR)
Drawing Together
Design StoryBoards—Basic
Design StoryBoards—Advanced
Celebrity Interview
Social Network Webbing
“What I Need From You” (WINFY)
Open Space Technology
Generative Relationships STAR
Agreement-and-Certainty Matching Matrix
Simple Ethnography
Integrated~Autonomy
Critical Uncertainties
Ecocycle Planning
Panarchy
Purpose-To-Practice (P2P)
Afterword
Notes
Acknowledgments and Learning Resources
About the Authors
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