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Index
Dedication
A Note From the Author
Introduction
My Story
Right? Wrong.
What Is an “I” Statement Anyway?
Then Along Came My Bull-Riding, Straight-Talking, Unsuspecting Hero
How Did He Do It?
Back to the Books
Writing Your Own Success Story
Chapter 1: We Really Do Need to Talk...
Chapter 2: Avoid at Your Peril
Step 1: Prepare to Talk
Chapter 3: Nail the Real Issue
Chapter 4: Hammer Out Your Goal
Chapter 5: Resist the Temptation
Step 2: Design and Deliver Your “ABC Message”
Chapter 6: Designing Your ABC Message
Chapter 7: Delivering Your ABC Message
Step 3: Stop Talking and Start Listening
Chapter 8: It’s a Talk, not a Lecture
Chapter 9: Dealing With Defenses
Chapter 10: Managing Freak-Outs
Chapter 12: Tell Me More
Step 4: Respond Powerfully
Chapter 13: Respond, Don’t React
Chapter 14: The Ultimate Power Tool
Acknowledgments
Recommended Reading
Copyright
Endnotes
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