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Index
Cover
Title Page
Copyright
Contents
About the Training Basics Series
Preface
Preface to the First Edition
1. Why Needs Assessment?
Introduction: An Analogy
What Is Training Needs Assessment?
Defining Key Terms
Purposes of Training Needs Assessment
Steps in Training Needs Assessment
2. The Training Request
Starting Near the End: The Training Request
Why Start Here?
The Initial Client Conversation
Building Credibility
Getting It Done
3. Identifying Questions and Data Sources
The Purposes of Data Collection and Analysis
4 Distinct Thought Processes
The Data Collection Plan
Getting It Done
4. Evaluating Potential Data Collection Methods
Understanding Data Collection Methods
Don’t Go Ballistic Over Statistics
Completing the Data Collection Plan
Getting It Done
5. Data Collection Implementation
Choosing Data Collection Methods
Implementing Your Data Collection
The Ultimate Goal: Generating the Training Design
Getting It Done
6. Data Analysis
Data Analysis Versus Recommendations
What Do the Data Say?
A Short Side Trip to Descriptive Statistical Analysis
Nontraining Needs
Getting It Done
7. Data Analysis Recommendations
Recommendations Are Not the Same as Data Analysis
Making Training Recommendations
Making Nontraining Recommendations
So, What About ROI?
Tips for Projecting ROI
Or Is It ROE?
Getting It Done
8. Communicating With Your Client
Planning the Feedback Meeting and Presentation
Making the Presentation
Steps in the Presentation
Next Steps
Getting It Done
9. The Ideal Organization Scan
Organization Scanning and Business Need Identification
Sources of External and Organization Scan Data
Getting It Done
10. A Final Note
Common Errors in Needs Assessment
The Problem With Needs Assessment
What About Performance Consulting?
Conclusion
References
Additional Resources
About the Authors
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