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Index
Cover Title Copyright Contents Acknowledgments Introduction A Short Guide to This Book Section One Today’s Workplace
Chapter 1 What We Figured Out Over Thanksgiving Dinner Chapter 2 Technology: The Good, the Bad, and the Truly Scary Chapter 3 The Fight We Should’ve Seen Coming Chapter 4 How Did We Get Here? Chapter 5 Old-School is Dead (Somebody Please Tell the BOSS)
Section Two Leadership Is Freaking Hard
Chapter 6 Leadership Was Tough Enough Before the KIDS Chapter 7 Why Leadership Matters Chapter 8 As if it Wasn’t Bad Enough—The New Leadership Challenges Chapter 9 Complexity: Why Your Team is (Almost) Guaranteed to Fail Chapter 10 Distractions: It’s Even Worse than You Think Chapter 11 Pace of Change: It’s Way Faster than You Think Chapter 12 The Four Most Dangerous Words in Your Vocabulary
Section Three The COUNTER Mentor Leadership Model™
Chapter 13 The Problem with Leadership: Practicing What You Can’t Define Chapter 14 You Can’t Lead if You Don’t Know How Chapter 15 Counter Mentor Leadership: The Model Chapter 16 Communication: So, You’re Saying There’s a Problem? Chapter 17 Four Critical Areas of Communication Chapter 18 The Counter Mentor 1-on-1 Meeting (CMM) Chapter 19 The Counter Mentor 1-on-1 Meeting (CMM) Format Chapter 20 Own the Relationship Chapter 21 Expectations: How to Eliminate the Excuses Chapter 22 Understand the Different Perspectives Chapter 23 Negotiate the Obstacles Chapter 24 Teach the Essential Skills Chapter 25 Getting the Work Done: Execute and Review
Section Four The Counter Mentor Leadership Solution
Chapter 26 Implementing the Counter Mentor Leadership Model Chapter 27 If You Want Employees to Act Like Owners, Quit Treating Them Like Renters Chapter 28 The Problem with Problem Employees Chapter 29 Good Coaching and BAD Coaching Chapter 30 How to Coach Your Employees Chapter 31 The Spark that Lights Performance Chapter 32 Reading is Easy, Change is Hard
Endnotes Kelly & Robby’s Must Read List Author Biographies
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